Hawthorn Suites by Wyndham Grand Rapids, MI

The staff were quite friendly and capable; the room was large--it was nice having the kitchen and lounge area. The pool and hot tub were very nice. The mattresses were *terrible*. Especially the fold-out couch--that mattress was just wire with a bit of padding over it. I felt very bad for my daughter, who had to sleep on that. The queen bed wasn't great either. The room seemed a little tired and worn, but not bad.

The extra amenities in the room were a nice touch. The fireplace added a warm cozy element to the room. The staff claims to have a no party policy however when reported, little is done to quell the noise. My stay would have been much better if I had been able to sleep.

Staff was extremely courteous and helpful. Liked the call 15 minutes after check-in to ensure everything in the room was fine. Room had a full kitchen and wood fireplace. Breakfast was good, with scrambled eggs and corned beef hash in addition to the regular fare. Liked the little half-basketball / volleyball court. Fitness area had two treadmills, bike, stair climber, curl bar and some dumbbells, and universal machine.