Grand Hotel Plaza

Absolutely NOTHING to like or enjoy here at all. This is by far the worst hotel I've stayed in more than 25 cities in my latest trip to Italy. When you consider this is somehow rated a 5 star star hotel (???) it is the worst value for money in the history of hotels. It is literally a 2 star hotel and a bad one - it's a hell hole and a huge tourist trap. They gave me a room with no AC and no hot water! I repeat, NO HOT WATER. On top of it all, even if I had gotten a proper room with hot water, hotel is old anyways and facilities extremely old and dirty, filthy rooms. Wifi does not work nor does 4g/3g signal. Internet access is only possible outside of the hotel. Breakfast is one of the worst I've seen in Italy (or anywhere). They did not deliver what a two star hotel would have. That's all late in the evening after a tiring trip for me and my girlfriend. After hours of discussion and no solution offered whatsoever, I was finally able to talk to the hotel manager. The manager is this French guy who barely speaks some broken English and couldn't care less. All he could say is that things didn't go as planned with maintenance and that it wasn't his fault. Out of the few things he mumbled, he may have offered a drink at the bar or something along those lines, to make up for NO HOT WATER, NO AC, NO WIFI, dirty room, lousy breakfast, and the worst service I've ever seen in a hotel or hostel or any type of housing establishment in the world. The discussion went on for 3 days and no solution was offered at all. This is by far the worst experience I've had in Italy and the worst I've ever had in any hotel anywhere (I've traveled 50+ countries). The cherry on top was the itchy feeling in the end of my stay due to what could have been bed bugs. Do yourself a favor and avoid this place at all costs. Avoid yourself A LOT of stress and a living nightmare and stay as far away from this place as possible.

Location Did not have Room booked had to pay 200 euros per nite extra for a room available. no heat, room cold .Bkft 1st day bad, got sick spent day in bed diarrhea. Great hotel at one time in need of repairs and renovation. No 5 Star. Restaurant filthy ,shower broke, electrical wires in open in room. Lived and visited Europe every year since 1961. Been to Rome 20 times worst experience.Have pic tires to compare to hotels website, big difference.Front desk not friendly or helpful

Location, The luxury of the 19th century and a kind of new roman decadence... It's a political matter.....but nice ! rooms , poor of confort, decoration,bathroom, all thonks that imbeliveble for a 5star hotel..!!!! even a international plug for eletrical shave in te bathroom....

The amazing 19th century builting. It's a trip in the past. Amazing. Service.

i like Mr.Luca very helpful person the terrasa was closed ..if i need ice for example i have to pay service 5 euros

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