Galaxy Hotel

A surprising gem with excellent service and a perf

Prós: The property was much bigger and offered much more than expected. They even have a sightseeing tour bus of Kraków, a spa, a salon, and 2 restaurants. The decor is to a high standard and the lobby presents like a pricier boutique hotel. This hotel is CLEAN! Not only was the room spotless, but every public area was totally clean and neat too. Even the children's play area! The pool was clean and the water was heated to the perfect temperature. The jacuzzi was awesome! Changing rooms, showers and lockers were also available. A receptionist was on hand to provide towels too. The included breakfast was served in a HUGE, beautifully decorated dining hall complete with tablecloths and place settings. The breakfast options were what you'd expect of a restaurant with many options. Fresh juicy fruits, eggs, bacon, pancakes, several different meats, lots of different salads and breads. This was far more and far better than a basic continental breakfast. And it was all delicious! We had an issue with our room lights and someone came within 5 minutes and fixed it. The staff was friendly and polite, as could be expected at a 5-star property in New York or London. The room was comfortable and well decorated with a great view of the river.

Contras: Major negative - no iron in the room! Guests are required to give the clothes to the staff for ironing service, and the up charge is steep. It cost around €20 for a business suit. I really did not like that and it was the very first time I have ever seen a hotel not provide the option to just get an iron and press your own clothes. It takes a few hours so I was lucky to call early. It was rather easy to hear people in rooms next door, especially when they spoke loud. Also, there were travelers with kids and those jerks had the kids running around and jumping up and down until maybe midnight, which could also be heard in the room. The sound proofing could be better. However, I would absolutely stay at this property again and recommend it to friends and family! They seem to have brisk business especially with international tourists and they deserve it!!