Extended Stay America - Charleston - Northwoods Blvd

Noisy and smelled like cigarette smoke. When I checked in, I asked for late checkout the following day and was charged $20 for late checkout by 2 pm. At 11 am, they started knocking at my door asking when I would be checking out & did so 5 times.

bed was good. quiet nights tv worked well, tho too small. yes, only coffee, 2 small packaged muffins. no fruit, no juice, front desk rep said most of the good on breakfast bar was no longer available due to folks stealing it. corporate did not understand so they stopped paying for the small amount of food that

My reservation was for two queen beds, however when I arrived I learned that my room choice had been changed to one queen and a pullout sofa. I was very dissatisfied. I was traveling with my 76 y/o mother who needed the bed and so did I for health reason.

The only good part of the stay was the young lady who assisted with the check in process. There was dog feces under the bed. To say the least, the room was not very clean. There were no pillow cases and not even paper cups to use. This included with the breakfast/coffee items.

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The Cleanliness

We liked the location. It was close to several things we need to see and do. We only had one washcloth in the room. We asked twice at the desk. We were told they were in the wash, and they would bring one up when they had finished washing. We never did get another one. I used the hand towel for a wash cloth.

That it was centrally located to the places we wanted to go. Area of town hotel was in.

It was spacious. Hotel had a minimal 'grab and go' breakfast, which included coffee, hot water, instant grits, granola bars, and packaged muffins. There wasn't even instant oatmeal. This was inadequate. Also, no hair dryer in the room. This isn't really a hotel.

A manger if extended stay recalled I left a mess in the kitchen area and banded me forever - this came to her from their maid service - so they had to spend extra time cleaning - but never charged me for this kitchen mess- See above my Comments - all I can say is they are funny in The Head ...

It was very close to the airport. The receptionist was misleading. I asked for double beds and what i got were 2 rooms. I was traveling with my 2 children, with that said I couldn't put 1 child in one room and the other child in the next room. We had to all sleep in the same bed. Unreal.

Highway access The room stunk! Was informed this was a nonsmoking hotel yet my room smelled of stale cigarettes or some other funk. Cleaning staff could not have missed this & the whole efficiency should have been deordorized.

Nothing at all. It was so nasty. Smelled like smoke and there was a greasy odor in the air. The floors had red stains on floor. The kitchen had crumbs in it and there was mold in the bathrooms. This was also the second room we went to during the 30 minutes we were there.

N/A Housekeeping was not provided, plastic laundry bags were not provided, there were food particals on the kitchen counter tops.

The full sized fridge and the stove. The couch bed was filthy, and the kitchen had no cookware.

Nothing The room was so dim. The trash can in the bathroom was not cleaned up after we checked in. The breakfast was not good, compared to other 2 star hotels.

It met our needs just passing through. Clean and safe No breakfast could have used a small breakfast

Dirty, no wash cloths, only a couple small bath towel. My wife was getting bitten all night by some type of bugs. Not sure if they were fleas or bedbugs but when she would wake up in the morning she would have a lot of bug bites all over her. The waste basket in our room was full of trash when we checked in. This place was totally disgusting!!!!

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Location The smell was unbearable, I had to open the windows and air my room out for 2 hours, the outside hall was even worse

Our first room smelled horribly of smoke & mildew and it was a nonsmoking hotel... We finally asked to switch rooms the next day after waking up with sore throats. The second room was better but overall it was not a great experience.

Clerk was very helpful. Room size was large for price. Comfortable bedding. Some odor apparent. Carpet not vacuumed. Furnishings ok.

The location. It was surrounded by lots of eateries and a mall. The actual cleanliness of the hotel was the worse I have ever encountered.

Location The cleanliness of the hotel could be better.

The location Yes. Loud guest so could not sleep and was bitten by a infiatation of flees. Had to have incident report done and follow up with Insurance carrier. Will NEVER stay there again

Price was cheap. The hotel was very dated and did not come with stocked kitchen accessories. This was probably one of the worst hotels I have ever stayed in.

Not much. I over all was dissatisfied with my stay there.

The rooms were big. They were not helpful at all. The room was booked based on a double occupancy, for 2 men. The room had 1 bed and the hotel did not want to change the rooms to a room with 2 beds. This hotel states it comes with a free breakfast. THEY DO NOT HAVE ANY FOOD

Price. Location. Room was dirty. I got bit 5 times in the middle of the night resulting in swelling, redness, and a large, hot welted area on my arm that has lasted fordays! It is obvious this hotel caters to transients and people down on their luck. Poorly maintained

I stayed there with my husband last weekend and it was okay. The lobby smells like an ashtray and the first room they gave us did as well even though I asked at the front desk, whether all rooms were non-smoking and he said yes. However the he was very nice and helpful when I asked whether we could have a different room. They switched us to another room that was better in every way; nicer furniture, WAY better smell, cleaner,... For whatever reason something started beeping somewhere in the middle of the night and didn't stop for about 10 minutes.. In general you here most everything that goes on in the hallway outside your room. There are only 2 pots and the spatula was really gross, so bring your own supplies if you're planning on cooking much. If you don't mind the smell of smoke, this is definitely an okay place to stay. I don't think I will be staying there again though.

The room stunk! It reeked of cigarettes and food! Upon check in there were empty beer cans in the loby, and the maid was walking around with an unlit cigarette in her mouth. One guest was sitting in front of the entrance with a pitt bull drinking beer and talking loudly on her cell phone. Needless to say we didn't feel comfortable staying there with our newborn. We both had such bad headaches from the terrible smell. The bed was so old and worn out we both kept sinking towards the middle. We didn't want to touch anything. I've stayed in some questionable hotels, but this one goes down in history! Oh, did I mention they were redoing the roof? Noisy, debris falling from the roof, had to park in the Lowes parking lot next door because all the spaces that weren't being taken up by constuction workers were roped off. Nasty!!!

Our stay was ok but I don't know if I would stay again. You could smell people's food in the hall and a few times, we got woke up from slaming doors. The foldout couch was very, very uncomfy for the kids and we ended up putting the mattress on the floor. Our bed was really nice though. I was very disappointed to find that we didn't get free wifi at this place. It was in a nice location though so that was a plus. Overall, the stay was ok but nothing to brag about.

We stayed for 1 night only. Booked the hotel online from its website, got a coupon for $* off the price. When we checked in (there was not even a front desk, just an office) I mentioned that I had a discount and the staff didn't know about it and told me that it would show at check out. I later brought the coupon down to another staff and she told me that without that coupon I would have paid $*. \nThe moment we got out of the elevator we could smell the heavy smell from all kinds of food. The room itself was barely clean, only provided 2 pieces of soap. I had to go down there twice, once for shampoo and another time for hairdryer. The room smells food too from previous stay maybe. This hotel is definitely good for weekly or monthly stay, not nightly. I will not stay here again if I have another choice.