The hotel is inclusive, and the rooms are clean. Most of the staff I encountered were friendly. Overall, the stay was a good experience.
Some areas seem to not be updated and well taken care of. The pool room was empty of clean towels, dirty towels were scattered around, and the hot tubs were outdated and not as warm as most hot tubs.
Great warm cookies. Comfortable beds. Excellent A/C. Nice work out facility & pool.
Too many pubic hairs in the tub. Makes one a bit leery for taking a bath.
This hotel is clean and has a great location. You're 20 minutes from downtown and the airport. You're outside of the congestion of the city, but close enough tof get to all that's great about Detroit!
I had to call the front desk to have my room cleaned one day. Housekeeping came at 9 in the morning, and when we we said we didn't need anything at that time, they never came back to clean our room while we were out. They came after 7 PM after we called the front desk to complain.
A Gem in the Neighborhood
I liked the getaway vibe of the hotel, it was just what I needed. It seemed like a slow night so thankfully it was quiet with the occasional slam of a door in the hallway. The warm cookie is always a plus
Going out in the evening was a blast but it seemed like the staff disappeared after 9pm. It seemed like a ghost town and a bit unsafe.
Room wasn't ready on time. Someone's else's dirty washcloth was on tub. I was billed for grill food and was never at grill. I told staff in the morning but still watching to make sure I get the credit for the restaurant charges!!
Staff when i checked in was great. Offered me a cookie, chips, and water. Very service oriented.
There was some hair in the bathtub when i arrived to my room.
The room was spacious and clean. It was quiet at least when construction was not happening. 15 minutes from downtown Detroit and close to other cities but not really "in" Detroit. Some state police were staying there so I parked next to their patrol cars just in case. A noon checkout time was also very flexible.
Details details... There was construction on every floor instead of one floor at a time so you couldn't get away from the noise. They didn't start until about 11am which is considerate however we got in at about 3am so it was not the wake up call I was looking for. The TV remote only worked sporadically. Again, not the end of the world but another frustration. We had an issue with our key card and the response was "do you want a cookie?" Not in a rude way by any means but really? The bathroom door had to be shoved closed and the vending machine was completely empty. We also purchased a Starbucks bottled drink from the gift shop that had been expired for two months. Those don't keep well. And for the love of God please take the "Detroit girlz" shirt out of the gift shop window. It's a double tree, not a dollar tree.
The staff were really helpful, and did what was necessary to make our stay comfortable. There are a couple of food places in the plaza that the hotel is in, which makes life easier. Overall, it was a great stay and would stay there again.
Fora do centro em Detroit, DoubleTree by Hilton Detroit - Dearborn fica a apenas 15 minutos de carro de Henry Ford Museum e de MotorCity Casino. As comodidades presentes incluem acesso grátis à internet com fio, um business center 24 horas e check-in expresso. Este hotel possui instalações para eventos com 1115 metros quadrados, incluindo um centro de conferências, e é o local ideal para quem está planejando eventos em Detroit. Estacionamento sem manobrista (sujeito a cobrança) está disponível no local.
baseado em 274 avaliações
As condições variam de acordo com o tipo de quarto e o fornecedor.
DoubleTree by Hilton Detroit - Dearborn implementou as seguintes medidas:
Limpeza diária, aumento da disponibilidade de produtos de higienização.
Lobby adaptado ao distanciamento social.
Contato mínimo com os funcionários do hotel e outros hóspedes.