|Distância até o centro||10,4 km|
|Avaliação da localização||9,2|
|Aeroporto mais próximo||Antalya|
|Distância até o aeroporto||44,7 km|
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Charging for internet and a bit food quality
Excellent hotel big choice of very nice food , very clean rooms. Yousef receptionist and Osman barman was very nice and helpful persons and Yasmine from animation team was great and funny!
Not much members of staff speaks English...
I think it is absolutely disgusting that you did not advise me that this was a solely German Russian hotel . After talking to the manager which was very difficult he offered me to change hotels for another 500 pound which I did not have . None of the reception staff spoke English ,all the activities were not in English , I booked a honeymoon room but was given an attic room where my husband found very difficult to move about as the beams were very low . I found it very difficult to eat the food so we had to travel 20 minutes on a bus into side to restaurants which cost us more money . The bar staff did not talk English either so as u can understand my yearly holiday was ruined I book many holidays with you and so do a lot of my friend and am very disappointed with this booking I would like to receive some sort of compensation from you which I think I am in my rights. I await your earliest reply s partibgton
The location and the facilities
The staff were not overly friendly.We were not treated as proper guests. Two/three incidents do stand out. 1. Despite informing the hotel prior to travel and at the time of reserving two places for the New Year's eve banquet that my wife is a vegetarian, she had to make do with one paltry dish and no one seemed to care. we were ignored when we requested for service. It was as though we were uninvited guests!!!! and they had to put up with us? 2. On the day of arrival, we arrived after 10.30 pm and went in for the late night soup and bread meal. We asked if there was any other food available. The waiter said a curt "no" and went ahead with his work of setting tables for the morning. Ten minutes later, a guest from Germany walked in and the same waiter served her a hot meal from the left overs of that evenings'supper. She was very kind to us and ordered one for us too and the heated meal was served to us on her request. 3. We stayed for a number of nights. The toiletries in the room were never replenished. One night, we did not have any shower gel. I rang the reception as there was no answer from house keeping. The reception staff told us that they would get some to us in five minutes. We spent the next two days without any shower Gel or shampoo. We realised that there was no point in complaining as we felt we would not be listened to. We personally do not like creating scenes in public or be rude to anyone. Instead, we made up our mind "not to recommend" this resort to other guests via our reviews on booking.com. Perhaps our experience was an exception. I do accept that the staff did not speak much English. But, there were quite a few staff who could. But, those staff who could not speak/understand English did not make any effort to accommodate our request. We did notice that all German and Turkish guests at the hotel seemed very happy . We did not notice many guests from other countries. .
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Café da manhã
- Banheiro surpreendente
- Atendimento profissional
- Praia próxima
- Ótimas opções de compras
As condições variam de acordo com o tipo de quarto e o fornecedor.
Comentários sobre Diamond Beach Hotel & Spa
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