Cresthill Suites Suny University Albany

Large spacious room with a kitchen and sofa bed. The size of the room is good for family with 3-4 kids. The staff is friendly. Very old and does not feel clean. Smell once you walk into the hallway where rooms are. I think it is over priced for what it offer. I have been a lot of 2 stars hotel around east coast on this trip, none of the experience I had like this one. It is not expensive but I don't think it deserves the price (special discount offer, 2 beds room with a sofa bed, $132 inc tax). It has the most *surprise* front desk I have seen for a 3 stars hotel: just a simple counter desk with a computer, the staff does not look professional.

Good hvac system and nice breakfast. Sleeper sofa is way too small and only good for one child. There weren't enough pillows and no additional were available when requested.

Clean facility. Easy on and off freeway. Reservation was made from home thru Kayak on the same day we arrived. We were looking for a pet friendly facility. This facility seemed like a good fit for us. We checked in at 8:40 pm. About 20 minutes later we were called from the front desk and told that the fee for our dog was $100. At no time, either on the web site or at check-in were we told this. When we told them that we couldn't pay that amount, they asked us to leave. After finding other arrangements we left. We were on the road at 9:40 pm. We did not receive a refund for our original cost for the room. We have traveled with our dog before and have paid between $10 and $35 extra and were always told in advance of the cost. This was not a good experience.

The roof didn't leak Staff was indifferent about the fact that there was a hole the size of a golf ball on the couch in the room. When I emailed the manager he blamed me for not making a bigger deal out of it so his staff would know that they needed to do something about it..

We received a reservation confirmation from kayak. Then drove 5 hours with small children only to arrive at the hotel and be told they had no rooms and no reservation for us. Apparently a person from kayak was supposed to call us to tell us we did not have a room but I got to find this out while holding a very sad three year old at 11 PM far from home that we had no place to stay. We will never be using kayak again. This was a disaster and a great disappointment.