Charltons Banff

The location was good.

The room pictures example on booking.com looked great, modern and clean, but when we got to our room saw it was tired, very outdated and smelt musty. They offered an alternative and it was equally poor. When we showed them the pictures on booking.com associated with the room we booked on the app on my phone they told us they were pictures of the 6 or so refurbished rooms,. We offered to cancel and lose one nights money to go elsewhere but they said the policy was we would lose both nights money.....but we could have a refurbished room for an extra $75 per night, we agreed but maintained the photos were total a misrepresentation of the actual rooms when booking. It should be noted one of their staff even admitted "yes the rooms are very dated" We live in Alberta and have stayed in Banff many times and always try different places to stay and have never been disappointed. There is of course first time for everything and this was certainly it.

nothing

The elevator was not working, we had to haul all luggage to 3rd floor. Not easy at 68 yrs. old. They placed an autistic child in the room next to us. We heard parents screaming and doors banging all night. We did not fall asleep until 2 AM.

location

you had to go down a spiral staircase to get to the bathroom in the room...what?!