Best Western Plus Sandcastle Beachfront Hotel

Close to the water & right on the boardwalk, the rooms wee well kept and tidy. The free breakfast buffet was horible, we ate it our second day, I should have known better I'm usually against buffets all together! It gave me severe food poisoning & I was bed ridden 2 of the 4 days we were there! Never again!! Steer clear!!! Yuck!!!! Also elevator was extremely slow sometimes wiring up to five minutes..

Beachfront Based on price and reviews, thought hotel had been rebuilt. Same dingy carpets in hallway, gaudy colors, weak attempt at an unhealthy breakfast. When first walked in room and smell men's cologne, I was immediately turned off. Refrigerator was not working well so spoiled $100 worth of food and beer. Warm beer!!!! Even the shower was not adjustable. For 30 bucks more could've stayed at Hilton

The accessibilty to the beach, convenience of the shops on the lower level , fresh coffee and juice always available in the lobby for guests and the general relaxed atmosphere and open layout of the lobby. The covered parking garage is also a nice feature. Of special note: I spilled my cup of coffee in the room and when i called for assistance from housekeeping the young man who came to help was very prompt and courteous. We found the staff to be very helpful and accommodating when asked and needed. The pool and the pool area were atrocious. The tiles above the water were lined with scum. There was, what i can only assume, a large slpatter of mucus on the deck of the pool area that was there for 2 days of our stay, and we saw at least 3 cockroaches running on the pool deck. When we first checked into our room, the bathroom had not been cleaned behind the door. A used towel from the prevoius occupant was still hanging on the door and there was debris such as sand and dust along the edges by the door.

Oceanfront view Everything seemed to be subpar. The "complimentary" breakfast was terrible. The coffee machine in lobby isn't connected to a drain so the man in charge would yell at the hotel patrons for over filling their cup...btw...it's a system where you push a button to fill to a certain level...The cups they provided only needed an extra 1/2 push. I didn't appreciate him scolding me or the 2 older women that I was standing next to. Some of the front desk employees were nice..others behaved as if we were interrupting their day. Rooms were too filled with furniture. Was difficult to move about the room. also...The WiFi changing everyday is annoying. Constantly connecting and disconnecting on phone an laptop. We had to remove WiFi from our phones and use data roaming just to Keep it from draining our batteries. Plus...it took 4 calls to get the correct access code for the day. Bad system. I have stayed on this hotel strip before...will be returning to the hotel we stayed at last time.

Leaving the hotel was pretty great The fact that my room littereally faced another hotel and me and the couple in the other hotel were talking about it they only give you complamentary breakfast for two people one day the other days you gotta pay for you breakfast