Super 8 by Wyndham Rapid City

I called the hotel and attempted to cancel my reservation because of impending inclement weather on . Nicole told me she would send me a cancellation notice the next day and when she did not, I called the hotel again. A different clerk told me to contact Expedia since they collected the money. I tried for a couple of hours to contact Expedia but there was no answer and I was hold for an inordinate amount of time. I am quite unhappy with the hotel and Expedia as there seems to be no sense of a protocol that the clerks understand and are able to refer to when answering questions. I did receive a response from someone, but they enabled everyone along the way and did not allow anyone to take responsibility but me. Now, I am out $80.