Alagon Western Hotel

Staff nice Hall was like a playground. Noise!

Near ben tahn market but I found out there are more good hotels near ben tahn. I have been into booking.com most of my travel but this is my worst experience because I was humiliated by a front desk staff named tran. I got 3 rooms thru your site and I was travelling with my husband, brother who stayed in room 2 and my niece and friend who stayed in room 3. we arrived in the hotel 1:30 am of sept 4. I requested for an adjacent rooms but they did not comply since it was fully booked. When I went to my room, aircon was not functioning so I and my husband transferred to my brother's room and I brought along the hotel's bathrobe to his room. In the morning, hotel fixed the aircon and and I brought back the robe to my room that pm. The rooms of my brother and my niece were checked out on sept 6 12 noon. Hotel checker said where is the robe? So I handed to him my robe. We stayed in my room cause we retained it till 6 pm . the time we checked out, checker said robe in my room was lacking. I told him I gave it to the one who checked my brothers room. I told tran, the impolite staff at front desk to search our luggage but he said they will call police and he said "all rooms have bathrobes!!!" It was a blessing for me that after 5 minutes, a filipino couple in room 201 came and I told them my situation. They offered to look at their room if there were robes. So accompanied by bellboy, huu, 4 of us went to room 201 and behold, no robes in there. Right there huu asked for an apology. When we went down again and he told front desk guy, the other staff asked for apology but never tran!! There are other hotels near the market who do not have unruly staff like tran. Do not stay there oh!!! Another ONE,i saw a cockroach on the beam when I had my buffet breakfast. I told waitress, she answered, oh, we are near market. No sorry words like tran:((. But I tell you, their market is clean. Went there for 3 days and I didn't see a roach!!!! Passport they also keep till you check out. Strange rules!!!

We had booked a superior room, but we even didn't have a window in our room. It was like sleeping in a big wardrobe!

After my check-in they took my passport. I don't understand why it was necessary because they had my credit card info and had already blocked the money. After I asked why should I give them my passport they said that it is a hotel policy. Strange policy. After my check-out the money they blocked were inaccessible at least one more week.