This was our honeymoon and we paid extra for a gauranteed upgraded room, not only did they not give us an upgraded room but they moved us to three different rooms including one at another hotel in a sketchy location for the three nights we were there!! On day one they even had the nerve to go into our room and take all our things out without telling us. It was invasive and embarrassing. They told us that Univision was filming or the water filter was broken or that someone had overstayed. Many different versions of lies when it was obvious they had just overbooked their hotel. They gave us a free half hearted dinner to "compensate" for all this but this remains one of the worst customer service experiences of our lives.
You can't go wrong with a stay at La Gran Francia. The property is beautiful and in a perfect location. The staff is helpful friendly and professional. The pool was out of order but we did not mind much.
The location is perfect- just far enough from the Central Park so it is peaceful, but also near a few great restaurants and sites. The staff was amazing. We interacted mostly with Grethell and she was so helpful and sweet. The space is so beautiful with a lush garden, nice swimming pool and picturesque terrace on the roof. The breakfast was also a great perk- fresh, filling and quite delicious! We really enjoyed our stay here and would gladly stay again if we happen to pass through Granada on another trip. Not one negative thing to say here!
Beautiful courtyard with a nice pool, very clean rooms, hospitable staff that are happy to give advice, call taxis, assist you in any way they can. Delicious fresh fruit, granola, yogurt, and bread for breakfast! The location is not in the main downtown area, about a 10 minute walk or $2 cab ride home. Honestly made for a nice and quiet stay.
Stayed here for 3 nights in late March. Was given room 214, a 'King Superior' room which was on the 2nd floor on the side of the hotel. The room was large with a very high ceiling, with a nice, but small, balcony that overlooked a very quiet side street and a local elementary school and community center (was neat to see the local school children sitting in class during the day). Common facilities were very nice - a small pool, where they served breakfast each morning; a small but efficient business center; an open-air lobby that overlooked the Parque Colon (central plaza); and a small bar that offered outdoor seating where you could watch the comings and goings of the plaza. The hotel staff was incredibly friendly at all times - Carlos, one of the bellman, was always there to greet us, to help book local sightseeing tours, exchange currency (though U.S. Dollars are widely accepted throughout Granada), ensure our room was in order, assist with our luggage, or for anything else that we n...
The hotel is a historic building remodelled as a hotel, located right in front of the park in Granada. Rooms are nicely decorated and confortable. Breakfast is included in rate, at a cafe right next door. Lobby is beautiful and they have a wine bar on premises.
Comfortable, lovely room, and a wonderful staff. Would I use them again? You bet!!
My family (wife and two young daughters plus I) had a great time at the hotel. The hotel itself is a colonial delight, with all the trimmings. There is a beautiful small pool in the courtyard that the kids had to themselves much of the time which they loved. The staff was friendly, quick to assist and always top notch. Attention to detail is obviously the theme of the hotel. The location of the hotel in the Central Plaza could not be beat, within walking distance of all the important sites and restaurant/bars of the city. I would give them a resounding recommendation!
The staff and the services they provide. They picked me from managua late at night in a very nice vehicle and I felt completely safe. Julian arranged for your services with a very knowledgeable tour guide named Wilfredo Guamamuz. I recommend both of those young men to drive you around and provide tour services!!!☺️ That I didn't stay longer.
Rooms and restroom are bigggg and beautiful !! Super clean !!! The pool and decoration great too!!! Breakfast is not include !!!!!