Localização do estabelecimento
River Terrace Resort & Convention Center fica na região central de Gatlinburg, a apenas alguns passos de Ripley's Aquarium of the Smokies e Mountain Mall. Este resort condomínio fica bem perto de Ripley's Marvelous Mirror Maze e Guinness World Records Museum.
Sinta-se em casa em um de nossos 205 quartos com ar-condicionado, geladeiras e micro-ondas. Os quartos possuem varandas ou pátios particulares. As TVs de tela plana com programas a cabo garantem sua diversão, enquanto o acesso de cortesia à internet sem fio mantém você conectado. Banheiros possuem chuveiro/banheira combinados e secadores de cabelo.
Instalações recreativas, de spa e premium
Desfrute de instalações recreativas, como piscina externa e piscina de temporada. Comodidades adicionais incluem acesso de cortesia à internet sem fio, serviços de casamento e uma lareira no saguão.
Mate sua sede com sua bebida favorita em um bar/lounge.
Comodidades para negócios e outras comodidades
As comodidades presentes incluem check-out expresso, balcão de recepção 24 horas e lavanderia. Este resort condomínio possui um espaço de 1902 metros quadrados, contendo um centro de conferências, espaço para conferência e salas de reunião, e é o local ideal para quem está planejando eventos em Gatlinburg. Estacionamento grátis sem manobrista está disponível no local.
Great Location! Very close to the strip!
This is an older hotel. Could use some updating, but for the price it's great. I have noticed other comments about the steep hills & walking...so you have to keep in mind that you are in the mountains! :)
No breakfast included; phone in room did not work
Location was great
Dated, they need to spend some money to upgrade. But it was OK.
We enjoyed that it was downtown close to all of the attractions and shopping, but it was also had a setting that you could enjoy the sounds and beauty of the mountains. And the staff were extremely nice and helpful every time we had a question for them. They were wonderful would definitely stay again.
The drive up to the room was very steep, was unaware that there were steps or an easier way to walk back to our room until the last day. Wish when we checked in they could have told us that. But that is really the only complaint I have about our while stay.
Dirty, out of date, loud guests, overall just a nasty place.
We have stayed here once before. We like the location. Nice View Rooms are large. Good experience both times. WE enjoyed the Karaoke at Drafts bar. We went with a group who stayed at other hotels for a friends 60th birthday.
Check out time should be later. Check in is 4:00. Check out time should be at least 11:00.
Five minute walk to anything, and just far enough away from the main drag to not be noisy at night. Nice reception staff and overall pleasant stay.
Little to complain about regarding the hotel itself. As with most of Gatlinburg, there was someone trying to sell timeshares there, and the "coupons" they offer are not easy to get.
Bugs in the bed!!!!
The room on the river was decent minus the drunk guy who walked by and randomly tried to fight us
When we got there the woman could not find our room. I booked through kayak which sent us to getaroom.com, the staff at getaroom handled the situation well considering the mistake on someone's part. Either way it took an hour to check in. Then one of my kids got 23 dollars stolen out of his pants. When I reported it the lady (at the hotel) disregarded it saying the maid thought it was a tip....but it makes sense, every maid should take what they want from kids pockets. Really though for the money I just expected decent humans working for them and none were found. Find another hotel its Gatlinburg, there are plenty.
Staff was really nice. The room was clean and we were very comfortable while we were there. The resort was right behind the main strip it was great.
The location is superb, the room is much bigger than you would expect. The view was very nice as well.Also the maintenance guy was a sweetheart, our son clogged the commode up and he was there within minutes to fix it, even at 9 at night. Beds were very comfy and clean as well.
Being hailed like a cab after we checked in to hear timeshare crap. It was late we just wanted to check in and go to our room, especially considering we sat in traffic for 2 hours due to construction. The maid service entered our room even after we put the do not disturb sign on the door.
Location was great. It's right next door to the aquarium. The city is very walkable. It's an older hotel. Our room was large, but could benefit from some updating. We had a great view of the city.
Poor internet connection.
Free upgrade on room and the staff were nice. Location could not have been better.
Tv and wifi didn't work
Location is good for the price. Rooms are in bad need of updating.
Rooms haven't been updated for probably 30+ years.
Convenient location, friendly and accommodating staff Size of room great
Beds uncomfortable Room location within complex, car could not make steep climb due to rain, kept sliding down was afraid to continue trying, had to park on lower level in rain and had to hike the hill with all our luggage No ice or vending on upper levels had to walk to office in rain climbing 2 steep hills for ice
The river front view and balcony
the room smelled like pets had an accident in their and it was being covered up, when you use the heater you could smell the pets then.
Unattentive , uncaring staff. No breakfast as advertised, dirty. Foyer/front desk is the only nice thing about this hotel. Needs upgraded badly. Tub was atrocious. I asked for shower gel and was given a free sample of shampoo from a magazine. My son had a wire stuck in his foot from the crumbling wall of the kiddie pool. Maintainence man told me if I didn't like it to go to a different pool. Terribly disappointed. Wasted so much money. I'd never use this site again. Took friend her husband and family with us, utterly embarrassed. No compensation whatsoever considered
Location! ! Great view
Room had funky smell early check out 1000am
There were only two things we liked about this motel. The pool and the location.
Everything else was nothing I would ever go back to. The staff was more then helpful however the rooms themselves were completely dated with box TV's, hard beds, hideous bathroom interiors and no water pressure. We had a couple problems with a few bugs in our room. One on the ceiling one in my folded hotel towel when I opened it and one on the floor. Needless to say between the uncomfortable bed and bugs we did not sleep at all.
The river location
Cleanliness if the room, lock broke on the door , one bed was lower than the other
The price wasn't too bad
The fact that there was dead bugs and I had to kill a few myself. And of course it didn't look as nice as the pictures.