Friendly staff, at hand 24hrs a day.
location, very quiet, room had balcony, security, everywhere is locked at night, we left at 4.00 am and the night porter had to unlock the main door and the gates to allow us to leave the toilet was in an akward position, directly in front of the shower, you had to step up into the shower to use the toilet
owners were very friendly and helpfull
The staff were friendly . Room and bed was good size and there was airconditioning. Room was clean and storage was good. Shower was very small. Also poor choice for breakfast. Expensive for 3* but this may be case in this region?!
The hotel owners could not do enough to make our stay worthwhile. The garden and seating areas are a valuable addition to the hotel.A very enjoyable stay. The single room booked was always hot in spite of the use of the air conditioning. This room was also small and cramped.
Excellent advice fron the desk person and ample parking facilities.Pleasant location 1 km away from the beach which would be too busy for us.
Very friendly and helpful staff.Nice,quiet and green location.Good restaurant nearby.Short way to beach.
Very nice hotel with friendly owners. The breakfast was very good. The room was clean and big, with big and sunny balcony. The bed was big and comfortable. Covered parking aria. 5 minutes walking from the beach.
Francesco was extremely friendly and helpful. I felt very welcome there. It was close to the beach with sand. Everything was relatively clean. The bathroom made the room smell a little funny.
the staff were so helpful no
Very good location near the beach. Good service, friendly staff!
Convenience to my friend's home. That was it. Sadly, not at all. I had to have most of the items replaced in my room due to poor maintenance or lack thereof (remote for TV, phone, etc) and on my morning, they failed to call my room with a wake-up call. Also, the waitress in the hotel's restraurant was rude.
good location Not a 4 star hotel. Poor breakfast selection - ran out of orange & tea. Bar ran out of beer. Pool ran out of towels. Poor bar billing arrangements. Not good value for money.
Location was perfect, I had a beautiful room with sea view! Food in restaurant very nice and they provided a good breakfast. Hotel is very clean and well run. Staff are very nice but very serious.....there are no information leaflets at all about local tours, where to go, what to do etc. Lacks atmosphere, some background music perhaps.....Come on Italy, sell your area!!!
Nice rooms with the balcony to the seaside (in our case), very good room service, air-conditioning, bath with massage function (unfotunately out of order), not far from the coast and beach. breakfest concentrated on the sweet staff, only 1 type of cheese and max. 3 types of salami (ham), lazy staff by the breakfest service, breakfest 8:00 - 9:30 a.m., but no problem to stay until 10:00 a.m.
The staff was nice and friendly. They upgraded our room to a beautiful suite. The pool area is great and the pool bar serves great fresh salads. The hotel has bikes you can borrow for free as you can use the cycling roads running all along the beach front. The american bar on the roof top offers a fantastic view to the sea and the mountains and they served delicious fresh grilled fish. The cofees served for breakfast is really not good. Carpets in the corridors have big stains and because they are white/cream, it is very noticable.
The hotel is very modern with spacious rooms. The hotel is not very central.
Definitly will go again!
Hotel is new and moden. We like this hotel
Peace and quiet. Excellent rooms and staff. Hotel near several interesting spots: Pisa, Lucca, Siena and in front of the beach.
very nice hotel. The only thing I would recommend is to have something for the kids to do when it is raining, bad weather. e.g a games room, or some board games , pool, table tennis maybe. also, let guests know they have to bring their own tennis rackets.
A very good quality hotel with large comfortable rooms,Staff service was excellent and food was very good.
The suite setup was very well thought out, very comfortable,and very quiet. The balcony was a very good size. All of the facilities were good particularly the swimming pool The dining experience was not good,it was generally a bit random and did not always get the order right. The arrangements for children was poor as the length of time that it took to have the meal was excessive
cleanliness of the hotel
Nice modern hotel ! Staff friendly. The room (junior suite) was comfortable and commodious. The dinner was too expensive for the quality. The service was not good (to slow and not competent).
The swimming pool on the terrace with a wonderful view onto the sea and the mountains. noise of the street at night
Big noise coming from the street all over the day and night. Personell is not very friendly ... however I think it's applicable to the whole area, not just to that particular hotel.
Hotel was close to beach (less than 3 minutes of walk). The room had a nice balcony. The staff were very friendly. There was a small leak in the bath tub, and the room floor could have been cleaner. However, both were minor problems.
Front desk staff do not welcome guests with a smile, what we understood to be complimentary bottle water in room was then charged. Front desk did not handle complaint to guest satisfaction
Hotel of cozy, 100 meters from the sea. Breakfast shameful (it is the first hotel where such poor breakfast), the paid Internet and very slow (is free 1 hour per day), the personnel in placing service is unpleasant in dialogue and have deceived me with number (I reserved and has paid for four local number, and has been given three local number).
Close to the beach and to Viareggio.Friendly staff and large room.Clean There was no garden (allthough mentioned in the description). Hotel needs some renovation (bathroom equipment and electricity)
Quiet location and peaceful
Very close to the beach. Good variety of food for breakfast The staff hardly spoke english
We stayed at the Hotel Joseph which is a sister hotel of Braccioti because they made a mistake in our reservation but both the communication and the process were smooth and perfect. The hotel is located in a beautiful part of the seaside. Although the hotel has 3 stars the rooms, the furnitures and all the facilities are fantastic. I can strongly recommend it for everybody.
We found the security checkpoint to be rather difficult to pass by.
Great location, Nice clean hotel with good pool. Paid more than normally would due to difficulty finding family room for four so was slightly disapointed by size of room which was quite cramped cramped.
The swimming pool and terrace Air conditionng was not satisfactory
Interesting, historical building. Hospitable and very friendly people. Nice and cosy garden. The quadruple room is small and is not convinient for the family with two older children. There are only two wide beds and children should sleep together. The furniture stand very tight and you cannot open the doors of it. Has not information about interesting places in the area.
It is nice and quite place. There are paintings for Thai History. No elevator
Very friendly people, great looking hotel w/ lots of artwork. Convenient to Tuscany and Liguria. Nice to our dog too! Bed broke. They moved our room the next day.
To short to say only there the night As Above
It was the second time when we stayed at this hotel. That means that we like it really.This is small hotel, which belongs to family - thay are very friendly & allways ready to help. Many personal thanks to Deana & Emanuelle! See you!
Spotlessly clean, well equipped and comfortable apartment within a stones throw of a fabulous beach and easy reach of tourist destinations throughout Tuscany. Short drive to airport and very friendly staff.
Hotel is newly furbished, exceptionally clean, modern design and features. The hotel staff was very friendly and though wireless was advertised as having to pay a fee, the hotel staff let us use it for free! It also included free secure parking. It would've been nice if the hotel staff could've helped with our luggage...
Excellent! It was like honeymoon... The best location, fantastic staff - thank you so much for everything.
friendly staff, pulizia, stanza non enorme ma sufficiente per soggiorno breve, bagno ampio, parking, internet available, clientela internazionale, stanza e bagno completi di tutte le cose che servono (es. dentifricio, spazzolino. coperta aggiuntiva) volendo proprio trovare una critica alcuni scalini per le valigie ma penso che se avessimo chiesto il personale ci avrebbe portato le valige
The room fas far better than expected in terms of cleanliness etc. Its not very big but still comfortable enough. The bathroom was very nice and must have been quite newly renovated. Breakfast was ok. The hotel serves free light snacks in the evening. Did not like that the receptionist called us at 11.30 and was stressed that we had not checked out yet altough the check out time was 12.00. We booked a room with seaview and got a room with a large terrace on the first floor. You had to stand up in order to get a view of the water. They did not have any table on the terrace, only two chairs.
Excellent at seaside, wonder around, very clean and cheap. Breakfast was rich and diversity. Italian cuisine is a very tastefull. Is necessary a 2 weeks holiday for a full pleasure. Is necesary a new furniture and plumbing.
Nice hotel, charming people, excellent food, wonderful location. We enjoyed both the hotel and the location so much that we decided to stay one week longer.
so beautiful sunset on the sea!!!
I would like to recommend to stay in this Hotel in every aspect. Staff is friendly and helpful, a familiar atmosphere made our stay very comfortable and relaxing. Nice bar on the roof with great view. We booked a three-bed room, but it was only a two-bed room with a couch to small for our son. Hotel staff offered an extra single room instead with no extra pay. That's customer service!
good location, nice room, good facilities, friendly staff breakfast is boring, coffe from the coffe automat, the staff's English is not good
Close to the beach, very friendly staff. room rather dark and dated.
the position and location were very good as it was very close to the beaches and the central street as well. The parking. It was too small, we could not decide where to park but at the same time there was not a person in charge of taking cars in and out 24/24. So we had to pay for another parking where we were more free to use our car.
Sea view from our room. Nice evening meal. Friendly staff.