Location was perfect, I had a beautiful room with sea view! Food in restaurant very nice and they provided a good breakfast. Hotel is very clean and well run. Staff are very nice but very serious.....there are no information leaflets at all about local tours, where to go, what to do etc. Lacks atmosphere, some background music perhaps.....Come on Italy, sell your area!!!
good location Not a 4 star hotel. Poor breakfast selection - ran out of orange & tea. Bar ran out of beer. Pool ran out of towels. Poor bar billing arrangements. Not good value for money.
Very good location near the beach. Good service, friendly staff!
Convenience to my friend's home. That was it. Sadly, not at all. I had to have most of the items replaced in my room due to poor maintenance or lack thereof (remote for TV, phone, etc) and on my morning, they failed to call my room with a wake-up call. Also, the waitress in the hotel's restraurant was rude.
Definitly will go again!
A very good quality hotel with large comfortable rooms,Staff service was excellent and food was very good.
Hotel is new and moden. We like this hotel
Nice modern hotel ! Staff friendly. The room (junior suite) was comfortable and commodious. The dinner was too expensive for the quality. The service was not good (to slow and not competent).
cleanliness of the hotel
The staff was nice and friendly. They upgraded our room to a beautiful suite. The pool area is great and the pool bar serves great fresh salads. The hotel has bikes you can borrow for free as you can use the cycling roads running all along the beach front. The american bar on the roof top offers a fantastic view to the sea and the mountains and they served delicious fresh grilled fish. The cofees served for breakfast is really not good. Carpets in the corridors have big stains and because they are white/cream, it is very noticable.
The suite setup was very well thought out, very comfortable,and very quiet. The balcony was a very good size. All of the facilities were good particularly the swimming pool The dining experience was not good,it was generally a bit random and did not always get the order right. The arrangements for children was poor as the length of time that it took to have the meal was excessive
very nice hotel. The only thing I would recommend is to have something for the kids to do when it is raining, bad weather. e.g a games room, or some board games , pool, table tennis maybe. also, let guests know they have to bring their own tennis rackets.
Peace and quiet. Excellent rooms and staff. Hotel near several interesting spots: Pisa, Lucca, Siena and in front of the beach.
The hotel is very modern with spacious rooms. The hotel is not very central.
100% everything, breakfast, rooms, facilities, very satisfied. see you next year. fam van den bosch BELGIUM
What a fabulous hotel. The beautiful old buildings set in stunning parkland: the luxurious swimming pool, and the attentive staff. So close to the beach, and amenities of the town. We will certainly be back
The excellent service in the dining room. First class! I couldn't stay longer!
very friendly and helpful staff, rich breakfast buffet, pool, very close to beach, nature and green it was impossible to relax on pool, because there was a lot of traffic noise near the hotel, very high beach charges
The staff were extremely friendly and helpful, and the standard of service was excellent. The hotel itself was of very high quality. We would recommend hiring bikes at the hotel as a hugely enjoyable way of getting around. A bus stop is conveniently located within 20 yards of the hotel and offers the potential to travel to Lucca and Florence with a simple change at Viareggio. Nothing
Friendly staff, very clean and quiet place (most of the time). Old fashioned decor in the room; the fire alarm went off during the night twice during our stay; a wedding took place during our stay and caused a lot of noise; the soundproofing of the place could be improved.
The grounds are beautiful. Bathroom is horrible.
Excellent Hotel. Could not be faulted
The Villa part of the hotel is very decadent. The grounds are very nice. The room we stayed in was very comfortable. We spent an enjoyable 2 nights.
A small and very friendly hotel with great facilities. Quite a walk to Viareggio but there was a local bus service.
Location and staff Pool was not very clean later in the day. there was also no tea making facilities in the room.
We were in Tuscany for 2 weeks and wanted a relaxing one-night stay before Malpensa.We loved room, staff, location, and fabulous breakfast! We hope to return one day. Would be nice to have evening small meal selection in hotel so not necessary to wait for 8pm restaurant openings when traveling, tired, and leaving early a.m.
Very helpful attentive staff. Very clean. Good service.
Beautiful location, spacious clean rooms, friendly staff. Would definetly return to this hotel.
the building and the quite lovely pool!
excellent location, nice terrace/pool area.
Our first impression was that we picked the nicest property in town - and it remained that way. An old villa has been converted to a hotel tastefully and with a lot of personal influence. We liked the small pool and the beautiful garden with lots of nice sitting areas. On the day that we left they closed the place for the season and we never would have noticed until we checked out. Unfortunately, they do not serve dinner anymore. An ideal place to enjoy a vacation by the sea and still have plenty of opportunities to visit Lucca, Pisa and other interesting towns in the area. Even though it's close to the beaches, the hotel is facing the main road. The garden blocks the view to the road but you get the noise of traffic nonetheless. It was ok for this time of the year, but it must be a pain during main season.
Wonderful staff and service, very friendly and helpful with whatever you wanted. Great food at reasonable cost. Lovely pretty garden with pool. Great location to beach and amenities outside. Within easy reach of restaurants and also very close to Viareggio, just a 15 min walk away. The air conditioning was a bit poor. Was either cool, but noisy or quiet and ineffective. Also showers were slippy and the pressure was too hard.
General ambience.Helpful Reception.Closeness to beach.Good qualty dining at acceptable prices. Dark bedroom.Small bathroom
Nice hotel, charming people, excellent food, wonderful location. We enjoyed both the hotel and the location so much that we decided to stay one week longer.
Excellent at seaside, wonder around, very clean and cheap. Breakfast was rich and diversity. Italian cuisine is a very tastefull. Is necessary a 2 weeks holiday for a full pleasure. Is necesary a new furniture and plumbing.
The room fas far better than expected in terms of cleanliness etc. Its not very big but still comfortable enough. The bathroom was very nice and must have been quite newly renovated. Breakfast was ok. The hotel serves free light snacks in the evening. Did not like that the receptionist called us at 11.30 and was stressed that we had not checked out yet altough the check out time was 12.00. We booked a room with seaview and got a room with a large terrace on the first floor. You had to stand up in order to get a view of the water. They did not have any table on the terrace, only two chairs.
Excellent! It was like honeymoon... The best location, fantastic staff - thank you so much for everything.
It was the second time when we stayed at this hotel. That means that we like it really.This is small hotel, which belongs to family - thay are very friendly & allways ready to help. Many personal thanks to Deana & Emanuelle! See you!
To short to say only there the night As Above
Hotel is newly furbished, exceptionally clean, modern design and features. The hotel staff was very friendly and though wireless was advertised as having to pay a fee, the hotel staff let us use it for free! It also included free secure parking. It would've been nice if the hotel staff could've helped with our luggage...
friendly staff, pulizia, stanza non enorme ma sufficiente per soggiorno breve, bagno ampio, parking, internet available, clientela internazionale, stanza e bagno completi di tutte le cose che servono (es. dentifricio, spazzolino. coperta aggiuntiva) volendo proprio trovare una critica alcuni scalini per le valigie ma penso che se avessimo chiesto il personale ci avrebbe portato le valige
Spotlessly clean, well equipped and comfortable apartment within a stones throw of a fabulous beach and easy reach of tourist destinations throughout Tuscany. Short drive to airport and very friendly staff.
Very friendly people, great looking hotel w/ lots of artwork. Convenient to Tuscany and Liguria. Nice to our dog too! Bed broke. They moved our room the next day.
Interesting, historical building. Hospitable and very friendly people. Nice and cosy garden. The quadruple room is small and is not convinient for the family with two older children. There are only two wide beds and children should sleep together. The furniture stand very tight and you cannot open the doors of it. Has not information about interesting places in the area.
It is nice and quite place. There are paintings for Thai History. No elevator
Quiet location and peaceful
Hotel was close to beach (less than 3 minutes of walk). The room had a nice balcony. The staff were very friendly. There was a small leak in the bath tub, and the room floor could have been cleaner. However, both were minor problems.
We found the security checkpoint to be rather difficult to pass by.
Close to the beach and to Viareggio.Friendly staff and large room.Clean There was no garden (allthough mentioned in the description). Hotel needs some renovation (bathroom equipment and electricity)
The swimming pool on the terrace with a wonderful view onto the sea and the mountains. noise of the street at night
Very close to the beach. Good variety of food for breakfast The staff hardly spoke english
Front desk staff do not welcome guests with a smile, what we understood to be complimentary bottle water in room was then charged. Front desk did not handle complaint to guest satisfaction
Big noise coming from the street all over the day and night. Personell is not very friendly ... however I think it's applicable to the whole area, not just to that particular hotel.
Hotel of cozy, 100 meters from the sea. Breakfast shameful (it is the first hotel where such poor breakfast), the paid Internet and very slow (is free 1 hour per day), the personnel in placing service is unpleasant in dialogue and have deceived me with number (I reserved and has paid for four local number, and has been given three local number).
We stayed at the Hotel Joseph which is a sister hotel of Braccioti because they made a mistake in our reservation but both the communication and the process were smooth and perfect. The hotel is located in a beautiful part of the seaside. Although the hotel has 3 stars the rooms, the furnitures and all the facilities are fantastic. I can strongly recommend it for everybody.
Francesco was extremely friendly and helpful. I felt very welcome there. It was close to the beach with sand. Everything was relatively clean. The bathroom made the room smell a little funny.
Very nice hotel with friendly owners. The breakfast was very good. The room was clean and big, with big and sunny balcony. The bed was big and comfortable. Covered parking aria. 5 minutes walking from the beach.
The staff were friendly . Room and bed was good size and there was airconditioning. Room was clean and storage was good. Shower was very small. Also poor choice for breakfast. Expensive for 3* but this may be case in this region?!
The hotel owners could not do enough to make our stay worthwhile. The garden and seating areas are a valuable addition to the hotel.A very enjoyable stay. The single room booked was always hot in spite of the use of the air conditioning. This room was also small and cramped.
Friendly staff, at hand 24hrs a day.
owners were very friendly and helpfull
Excellent advice fron the desk person and ample parking facilities.Pleasant location 1 km away from the beach which would be too busy for us.
the staff were so helpful no
location, very quiet, room had balcony, security, everywhere is locked at night, we left at 4.00 am and the night porter had to unlock the main door and the gates to allow us to leave the toilet was in an akward position, directly in front of the shower, you had to step up into the shower to use the toilet
Very friendly and helpful staff.Nice,quiet and green location.Good restaurant nearby.Short way to beach.
They were very friendly, the room was a nice size. Everything was great. No - there was nothing I did not like about the hotel. It was great in all respects.
My husband ,my daughter of 21 and my self from Ireland stayed in hotel fortunell in june 09 for one week.A Family run hotel,spoke good english.Everyone was very helpful even providing my daughter with a laptop to check her eagerly awaited college results. Not really for a three star hotel.
Very friendly staff, clean and good value
Super Service. All staff 125 % customer focussed and will do all they can to give you the perfect stay.Fantastic rooms ( we had two rooms with connecting doors on level 4.Excellent terrassa to sit on and enjoy life.Wonderfull breakfast with your free choise of eggs and all sorts of coffee etc.On a scale from 1 to 5 I give it 6
The staff were very friendly, and we were made to feel very welcome with young children. We thought there should be a reduced rate for children's meals, however the food was good and they were very accomodating with the children's food.
The hotel was near the beach and the promenade. The breakfast buffet was nice. We had a large balcony with lovely view in 5. floor The room and bathroom was nice.
The staff at this hotel were excellent. They were welcoming, very helpful and went out of their way to make my stay a thoroughly enjoyable one. I would recommend Hotel Fortunella to my friends and family safe in the knowledge that the would have a similar experience.
Good atmosphere; convenient but quiet location; very good food. Very hard pillows
Everything was excellent - staff, cleanliness, room, parking access. Nothing as too much trouble Could have been a wider choice of food at breakfast but they did come round and ask if we wanted extras not displayed
Excellent staff - very helpful - best service we got on our 3 weeks trip to Italy lanst month. Highly recommend
The swimming pool and terrace Air conditionng was not satisfactory
Great location, Nice clean hotel with good pool. Paid more than normally would due to difficulty finding family room for four so was slightly disapointed by size of room which was quite cramped cramped.