Aluguel de carros - Albany

Customer service

Prós: The car was a good size and we got good gas mileage

Contras: The service was terrible. They didn’t know which spot the car was in so we had to walk around pressing the panic button. The car was dirty inside and out. The lady had an attitude when we told her about it. They gave us a second car and it was just as dirty, but wee took it as by then we were late. There were foot prints and hand prints on the passenger side window and windshield. Dirt and crumbs in the cup holders and fingerprints all over the radio. Both doorwells had dirt and crumbs in them and there were bubble gum wrappers on the floor of the back seats. We bought cleaning wipes and winded and cleaned it ourselves. Also we were told it had a full tank of gas, but it was only 3/4 full. Again when we reported all this to the lady at the front desk she had an attitude. This has completely put us off ever renting from Albany Budget rental again. We have used them before in other towns and never had a problem.

No cars

Prós: I liked that I didn't get stranded after an hour of trying to find a way home.

Contras: Reserving a car and arriving to find there are no cars. Then after an hour of checking other companies, I asked if they had any being returned that day and suddenly they had a car. A more expensive one. Then I get to the car and the gas is on half even though the contract stated full. I go back and inform them. They write half on my paper, initial it and say it will be updated in the system. It wasn't and it charged me for returning the car on half.

Contras: See above.