The Swanston Hotel Melbourne Grand Mercure

Staff was very friendly and helpful at the check in and check out counters and especially at the concierge section where they very patiently helped people with directions/booking tours etc. The breakfast room (Louden) was not very imposing, carpets were dirty due to heavy use, furniture very basic. About half an hour before closing time staff are already clearing and moving/re-arranging tables with a lot of racket, preparing for what one assumes, the lunch session. The view from the breakfast room onto the ally alongside is also nothing to be proud of - although not the fault of the hotel.

The location in the centre of Melbourne was very good, as I had meeting in Mebourne. The check in & leaving good with no delays. No complaints

great location for shopping. for a 4.5 star hotel did not think the room was luxurios enough and the bathroom needed updating, bit run down.

Great location to shops, chinatown and easy walk to rest of cbd

Supposedly a 4 star hotel. Desapointing. Lot's of teenagers, reception needing room key to secure access after 21:00, not the cleanest.