The Radstock Hotel

The staff were nice, the bar had a wide range of drinks.

Room was a bit run down with mold around the showers etc. The room was so noisy from the road due to the sash windows not being very good.

The bar downstairs was open, well stocked and the food was basic but good.

The bathroom had mould around most of the silicone at the base of the shower cubicle and up the grouting. The shower head was black with mould. The ceiling in the bathroom needs to be redone as this was mouldy. The window glass was broken and completely ineffective. It may as well have remained open - that’s how much noise was kept out. When I arrived there were unknown items under the duvet and above the sheet.

Nothing whatsoever. Diabolical room and customer service.

We booked the family room and checked in around 9pm on the 20th September. The room had not been cleaned and there were biscuit crumbs on the floor including a wet batch which I hate to think what that was. The bathroom was disgusting with scum marks in the bath. When went to get into bed we discovered that there was not sheet on the mattress on the double bed and had to call using our mobile phone for someone to bring us a sheet. The single bed sheet was not on properly and looked like someone had just placed on there. In the morning we noticed loads of flies in the room, and we decided we would not stay another night and went to complain to the manager who was nowhere to be seen. There was only one person on duty who was also cooking and serving breakfast. We waited 30 minutes before the manager showed who was upstairs. When she turned up told us that it was her day off and could not give us a refund for the second night as payment had already gone through, and would have to go to head office. We were assured we would hear something on Monday, and we are still waiting. We did not have breakfast which we booked as by which time breakfast was over and this was not even offered. The manager also informed us that they had been having a lot of problem which is something should have been mentioned and told the member of staff off in front of us (highly unprofessional). On all accounts the room cleanliness, customer service and overall experience at the Radstock Hotel in Bath was deeply disappointing and would not even rate a 2 star. Will be writing to their head office to complain as this was not acceptable.