The Radstock Hotel

the hotel had been empty since before christmas and the new owners had only taken over two days before i arrived they did not have a chef so there were no evening meals or breakfast. But bed was comfortable and clean room.

Noise from the main road outside

Nothing

Worst Christmas ever. Woke Christmas morning and went into a dark bar/lounge which was littered from the night before,to find No Breakfast!! and to find I was the Only occupant of the hotel all night! and NO toilet rolls either! In my 70's and disabled and thought I had booked a couple of good Christmas nights instead of sitting home alone. Took over half an hour for the barman to get a friend of his to get the keys to my room! 2nd night we checked that I wouldn't be in the hotel by myself and was assured that there would be other guests and that Breakfast would definitely be served. WRONG! This time I was followed downstairs by 4 other guests that had also expected breakfast and this time the bar and lounge door was Locked and No replies to phone calls, so for the 2nd morning running, I had to call my daughter to come and fetch me :( NO replies to emails, NO replies to phone messages and NO call back from the manager who'm I had left my number for when I got through to the bar lady on my return home. This story was taken up by Somerset Live and when they spoke to the manageress she lied saying there was staff there at all times and that Breakfast WAS served each morning!!!!!!! ALL LIES. I have had no person apology No replies to emails, and no replies to messages left. Disgusting behaviour from a manageress. No excuse at all. Sad Christmas for me.

Bed was comfy, shower OK, room clean & tidy, complained & did get a refund for no breakfast when I dropped keys off.

No breakfast, pub bar area was locked, no staff available, didn't answer numerous phone calls to hotel, during breakfast times, left voice message, no reply. Room Toilet seat not fitted correctly, small hole in bedroom wall, bedroom carpet several small stains

Leaving the next morning. We booked breakfast and this was not provided. At one stage we thought Basil Fawlty was going to turn up!

Too much to mention.