Tallink Hotel Riga

The only reason why we stayed in this hotel was because of the location and it was excellent, second reason was the suite pictures of interior. Breakfast was exceptional perfect and manager of the hotel is the OK to trying to solve problems.

Let’s begin with a staff members, not friendly at all, the first thing they said - “hello, will you need 2 rooms or 1?” Check in time was 14:00 and we arrived at 15:00 and the room wasn’t ready until 16:00, we traveled for the work and stayed outside the room for one hour, where we got ‘drink vouchers’ we didn’t use. While waiting for the room and sitting in lobby nearby bar area, heard all the story of Batman’s life - how many rum / Coca Cola they drink in party’s and how much costed their headphones, instead of good costumer service and offered drinks. Room wasn’t what we expected - it was suite and looked more better in the pictures, inside the room the wood decoration is too heavy and seemed like from the 90’s decorations. Also this place IS NOT LGBT friendly, as a hotelier in Greece I know what room type I have booked prior to my arrival and the reception staff came up to me and said - ‘you know you have booked double room, would you like us to separate the beds?’ This is low level staff training and not knowledge of the quality costumer service.

Didn't like the staffs attitude, quite miserable to be honest, no pleasantries. Group of ladies next to me were asking the front desk to book them a taxi, and that seamed to be an issue (felt like no one ever asked it before). Everyone must have an ID that's checking in for some reason, rooms are overpriced for what you get. Walls are paper thin. It's clean, bed was comfortable.