Riad Arous Chamel

The architecture of this riad was amazing. The cleaning was awesome as well; our clothes were folded which was unexpected and very kind! Also, the jam at breakfast was delicious! One of the people who worked at the front desk was really just quite mean. He made being at the riad unpleasant; he was unhelpful, rude, and unaccommodating. The other person who worked at the front desk was very nice but quite unhelpful. Despite the nice atmosphere and decor, this riad lacked the kindness, pleasantness, and hospitality that I came to know and love during my time in Morocco. I would definitively not recommend it to other travelers coming to Tangier. You can definitely find a place with a nicer atmosphere and staff for a better price!

The riad is beautiful.... except the room on the first floor where we were. The owner is nice and they serve the breakfest on the roof with a gorgeous view to the see. The room on the first floor is in a poor condition.

Fantastic building with beautiful fittings throughout. Good location in the middle of the medina. Yummy breakfast on the terrace with ocean views was lovely and the welcoming pot of tea on arrival was brilliant. Though the couple speak little english we were able to communicate with our limitied spanish and french and heaps of gesturing. Free wifi in public areas was great. Location was a bit hard to find the first time so a good map (Google Maps and Lonely Planet maps are rubbish for the medinas) was necessary, we ended up going to the Hotel Continental to get one.

The empathic owner allowed us to use the phone on premise to cancel my debit card eaten by the ATM machine by BMCI bank near Tangier port. Location: if you want to escape Tangier and take the next ferry across the strait, then this riad, though tucked away in a narrow alley, is a 3-minute sprint to the port. Staff: torn by extreme mixed attitudes. The owner is gentle and empathic. His wife (who also runs the business), however, is petulant and entirely unsuitable for the hospitality business. Interior: general dinginess in room. Found hair and stains on coverlet and comforter. Musty bathroom with occasional smell of sewer; shower drain clogged. Limited reception hours--we missed the early ferry since we have to wait to square away the bill. Cash only (how we got yelled at by the matron because we scraped up 3 kinds of currencies and waited to pay).