Millennium Plaza Doha

Every business trip I always booked with Millennium Plaza Hotel but my last booking was different and got bad experience. Upon check-in I noticed hair strand on the beddings and bathroom, busted light on bathroom, clogged wash basin that I need to report for repair, room service should properly looked on this. I booked with room and breakfast (B & B) but I was surprised when I started to take my meal when informed by the hotel staff that I can't have my breakfast because the food is not included on my booking. Shame on myself because other people are looking to me. I was very angry that time I stop taking my coffee and head to reception. The lady at the front desk also insisted that I dont have such B & B booking, I told her several times to check but she still insisted. When I showed her my booking confirmation she then get panicked and started to check the system, later she told me that all are mistake and blamed their system. She confirmed that I do have a B & B reservation. With a five star rating Millennium Plaza Hotel should properly get their staff well trained...

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Every business trip I always booked with Millennium Plaza Hotel but my last booking was different and got bad experience. Upon check-in I noticed hair strand on the beddings and bathroom, busted light on bathroom, clogged wash basin that I need to report for repair, room service should properly looked on this. I booked with room and breakfast (B & B) but I was surprised when I started to take my meal when informed by the hotel staff that I can't have my breakfast because the food is not included on my booking. Shame on myself because other people are looking to me. I was very angry that time I stop taking my coffee and head to reception. The lady at the front desk also insisted that I dont have such B & B booking, I told her several times to check but she still insisted. When I showed her my booking confirmation she then get panicked and started to check the system, later she told me that all are mistake and blamed their system. She confirmed that I do have a B & B reservation. With a five star rating Millennium Plaza Hotel should properly get their staff well trained...