Kew Rooms

The price fit our budget and the location was good for our purpose. Carlos in the kitchen was very helpful and pleasant.

Our main disappointment was that, contrary to what was advertised, there was absolutely NO internet available in our room, which was imperative for us. We were staying there for 4 nights and had lots of work to do at night in prep for the following day. They were unable to fix it within our 4 night stay, which caused us real problems. I would have never booked a room there if I knew there was no internet in the room. At night we would have to go into the small private kitchen to try and get some connection, which was very uncomfortable. We were told a number of times it was our equipment which was most certainly NOT the case as our phones and computers worked fine at our next hotel and around London as a whole. Also there were cats there, which wondered on the eating table at night. This would have also been good to know before booking as I have an allergy to them. I would go back if these items were addressed.