Holiday Inn Brighton - Seafront

Spacious rooms

When we arrived, there was a girl complaining about a male member of staff at reception. We got to our room and the photos online showed that we would have a balcony with the superior room. We did not have this, the reception staff told me that this was not the room we had booked and to contact booking.com about this ourselves when it was their job to have looked into this issue of misrepresentation of the rooms. The staff did not seem overly friendly and were quite blunt and short to the point. Checking out was also a big issue as I was told the room hadn’t been paid for when I prepaid and had the email confirmation to show this had been done. No one really seemed to know what they were doing. Won’t be staying here again.

Staff were friendly.

It was very noisy. Could hear people in corridor or in other rooms. View was bad. The thing they put on the bottom of the bedsheet was dirty.