Great Location and Staff
The location can not be beat. The rooms are clean and the staff is friendly. Very enjoyable stay!
Room was eh, but functional.
This hotel was bad, the staff wasn't helpful only after I was checking out that the staff was decent and actually gave us customer service but before that when I was trying to check in, the staff was not welcoming. Body language was off, greeting us was not so pleasant, another group of people who were standing by us seemed to have been treated the same. The worse was when our time to check was at 3 PM and when we came to check in, they told us that our room was not ready because of people extended their stay. I have never experienced this personally because, at other hotels, they always had the room ready for their customers no matter what. I had to wait a massive 4 additional hours until my room was ready. My party and I were extremely disappointed. Will never go back to this Holiday location, and I advise others who are booking to triple check your room availability, if not, beware of fighting with their customer service. Also, the price for this hotel is NOT worth it. Please see other options.
Horrible front desk staff
Staff was very rude and not very helpful throughout the entire trip. Starting from checkin to requesting a shuttle to asking for a razor everything seemed like such a chore. Everyone I encountered left a sour taste in my mouth
Comfy bed..helpful staff
The bed was so comfy!!! I did ask for help or suggestions for me and my 11 year old to do in the evening and the driver (I hate I didn't get his name) really tried his hardest to help me out. It was hard since Austin is more of an adult atmosphere at night but he keep looking & always looked at location & price of a cab since I didn't have a car. He finally found a spot we could try out & he drove us there even though it was slightly out of their driving distance. He said he didnt want my daughter to be bored & wanted her to enjoy her stay. Very polite and helpful!
There is construction going on but nothing bad and no noise.
Well worth your money
The room was comfortable and clean and included everything you'd expect to have in a hotel room.
The hotel was under renovations during my stay so the atmosphere of the hotel wasn't too nice, but that's understandable. The renovation plans look like they will be impressive once they are completed.
Had a great experience!
The renovation of the whole room was on point and a very nice few by the river
There's nothin not to like
Close to the river
Our room view was to the freeway instead of the river
- Great location. - Clean Room. - Comfortable bed. - Decent value.
Hotel is currently undergoing a needed remodel. Some portions of the hotel looked great, others looked pretty run down.
Okay for the price
Staff was great; friendly and very helpful.
Someone else already mentioned the shower water temperature. It was hard to balance it out to a comfortable, bareable point. Way too hot. Other than that, room was pretty alright for the price.
Great Location and that's about it
Great Location. That's about it.
The facilities are really run down. Even the chromed towel rack in the bathroom was rusted. The shower delivered two temperatures, very hot and scalding. The hallway carpets were dirty. The saving grace for me is that I got in late and I left early so I did not have to spend much time in the hotel. Bottom line, this could be a nice facility if they had a major remodel. In the mean time I won't be using it again.,
The pool was very nice
The place is just filthy and rundown. The carpet look like it was 30 years old and everything in the room and in the hallway was just kind of disgusting. The whole third floor had a gross smell to it.
This is a great stay/value for your money. My main concern staying at any hotel is cleanliness. A clean bed, clean bathroom, and good breakfast. Holiday Inn Towne Lake fit the bill. It's right off Lady Bird Lake and a 20 minute walk to 6th st. I would definitely recommend.
Com ótima localização no coração de Austin, Holiday Inn Austin -Town Lake está a 10 minutos de carro de Zilker Park e de Zilker Botanical Garden. As comodidades presentes incluem um business center 24 horas, check-out expresso e balcão de recepção 24 horas. Este hotel tem 8 salas de reunião disponíveis para eventos. Estacionamento grátis sem manobrista está disponível no local.
baseado em 941 avaliações
As condições variam de acordo com o tipo de quarto e o fornecedor.
Holiday Inn Austin-Town Lake implementou as seguintes medidas:
Limpeza diária, aumento da disponibilidade de produtos de higienização.
Lobby adaptado ao distanciamento social.
Contato mínimo com os funcionários do hotel e outros hóspedes.