Hilton Myrtle Beach Resort

Not exactly what I expected

Prós: I loved the restaurant and would go there to eat even if I wasn't staying at the hotel. All staff in the restaurant was fantastic. As for the room, the view was amazing. We were on the 24th floor with a view of the ocean. There were several pools onsite that during the right season would have been fantastic, or if they were heated.

Contras: We stayed from Friday to Monday, I had to call for room service because no one showed up by Sunday morning. The lady at the service desk was arguing with me instead of just saying I will get someone to come up there. I wasn't yelling or angry so no reason for an attitude. Sunday night my husband and I were tired so we were ready just to go back to the onsite restaurant, get all the way there and realize it is closed and we were not told it would be. Then also Sunday morning when we went to the onsite Starbucks the lady working was not friendly at all, she actually made a rude indignation sound when my husband ordered his coffee. Then Monday morning when we went to get coffee again, because the tiny pot in the room in not sufficient, it was closed for construction, again no notice. I feel like if you are going to stay somewhere as nice as this Hilton that we should have been told on arrival, to avoid confusion. Lastly the covers on the bed were extremely rough to the touch and I really wished I was sleeping somewhere else.

Okay for the money, but definitely better options

Prós: Great rate, right on the beach. Nice pool and good food. Security. Staff was accommodating and friendly. Starbucks in lobby.

Contras: Rooms need renovating. I've stayed in motels nicer than our room. Carpet is old, no TV remote in the room, bathroom was mediocre at best. There definitely needs to be an adult only area at the pool. We frequently found ourselves relaxing in the jacuzzi only to be disturbed by a group of kids. Shuttle service to and from the airport would have been nice too to save yourself from a $30 Uber.

Beach front

Prós: Beach front Shuttle bus Music by the pool

Contras: When I called the hotel, they put me on hold for at least 10 mins only to hang up after. I called multiple times and no luck. The room was not made up well. There were bunch of hair in the shower and floor. The hotel couldn't even provide complimentary water when you paid $250 a night? Are you kidding me? You gotta paid $3.95 per bottle. Ridiculous! Upon checking in, I was asked for a credit card. The receptionist didn't tell me a thing why she needed it for. My credit card company sent me an email of a transaction of $50 from the hotel. When I asked the front desk, no one knew. I got charged again the next day. No one knew again and said wait for a couple of days. Upon checking out, the lady said oh it shouldn't have been there to charge you. I said so why it happened. She sid it must have been for an accidental charge. I said I traveled a lot but never experience this before where the front didn't inform upon checking in. She didn't even apologize just saying both charges would eventually come off. Beach chairs and umbrellas cost $40 for rent. So bring your own if you don't wanna pay for them.