Hampton Inn & Suites Grand Rapids-Airport 28th St

Prós: bed was good, didn't stay to eat

Contras: the extra hotel tax and I stayed in same hotel & room in ohio and the room cost was $114.00.

Prós: Location and accomodations

Contras: The gal at the registration desk was not helpful. She used regulations to say 'no' to customers, then tried to be helpful. We watched her send one customer away. Her initial response was to...

Prós: I like Hampton Inns model for success. I like the breakfast in the morning and anytime coffee station.

Contras: I didn't like kids playing hockey in the hallway right outside our room. They were loud and made us very uncomfortable. We had to blow the whistle for the front desk to end the game.

Prós: The room and hotel were clean. The desk staff was helpful, kind and professional

Contras: As a first time guest the hotel was a bit difficult to find. The driveway to the hotel should have a larger lighted sign. The address is a 28th street address but the hotel is far from 28th street along a unlighted service road. Signage needs to be improved for easier access.

Prós: Our flights did not arrive as expected, but the hotel called a van/taxi to pick my son up at the GRR airport after the airport had closed. We appreciated that very much.

Contras: Maintenance seemed poor. Our room had bugs ( a couple), a tub drain that didn't work well, some kind of 'drip' inside the ceiling when the water above was running, and hallway wallpaper that had been stripped off the wall totally. However, it was clean.

Prós: Clean hotel, nice location

Contras: Rude staff. Don't let me do a late check-out and the hotel was empty.