DoubleTree by Hilton London Excel

Breakfast was excellent and the physical restaurant was a pleasant suprise. Also had some light fare in the bar in the evening and it was substantial and tasty. WIFI wasn't as good as I've come to expect from most places in London. The whole place looked a bit worn and could use a refresh.

We chose it for it's proximity to the O2 and the DLR and it proved very convenient for both. Evening meal in restaurant was good. As in many large hotel other guests a little inconsiderate i.e. banging doors, noisy returning in evening. Hotel furnishings a little tired.

The helpfulness of ther staff when I asked for a different room. The new room was far superior to the original room allocated. Restaurant was booked for a private function and we were not informed of this - so a bit of communication would have been helpful.

beds are far too soft

No Noise even though the airport is very close

Restorant facilyty. Excellent food. Room Air conditioning cold and noisy. Impossible to put warmer. Impossible to stop. Staff said its normal behaviour. I don't beleive it.