Country Inn & Suites San Antonio Med Ctr

Free cookies at the front desk, location, room water quality and the complete breakfast.

They charged me more than $10 extra for God knows what, that wasn’t the price that I booked more than 1 month ago. The whole hotel had a damp and nasty smell that was persistent and never went away. The room’s carpet had big white stains all over it. There was no free bottle water in the room or any sign that indicated that the tap water was drinkable, the room was obscenely small, we were 3 people and we couldn’t even walk without hitting each other. The bathroom lacked hooks for towels and clothes, there was a problem with the lighting switch and we were in complete darkness for 20 minutes before we could figure out what the problem was, the bathroom door had a problem in both the door and the handle, we needed to slam the door so it could open or close. The room’s main door was so difficult to open because of the auto-close mechanism, even for me, a grown up and fit man. We are never going back to this property ever again and I want the $11.50 that they illegaly charged me, back.

They

Location was convenient for our stay.

The hallways were dingy. Our room was comfortable, but the carpet needed to be cleaned or replaced. I will stick with our usual 3.5 star in the future.

Front desk man was polite.

First room we were put in had broken curtains. The hallway had trash on the floor. The walls were all scraped. The second room we were in had a very foul smell in the restroom. The shower water did not get hot, only warm.