Country Inn & Suites San Antonio Med Ctr

Staff was a bit rude. Agreed to checkout at 1:30, they called at 12:20 saying “do you want to extend your stay” and woke my husband up from resting. I told them we agreed to 1:30, had to go back and forth with her several times to get her to agree to 1:30, which was what was granted to me at the first place Restroom stinks and was wet. We had to buy some matches and burn away the bad odor. Carpet is quite stained.

The property and general appearance of the hotel is very nice.

We had to change rooms because The room next to us had a dog that was barking constantly and could be heard from the second floor all the way to the lobby. They did nothing about it except put us at the opposite end of the hotel. That room was infested with Crickets and the carpets were badly stained. The third room they put us in had some crickets and even worse carpet stains. The man at the counter was very nonchalant about the whole thing and had no personality at all. This was their second chance with us. The last time we stayed with them we made arrangements to check in at 3 AM and they canceled us as a no-show and refused to give us our money back. We had to file a corporate complaint to get a refund. They will not get a third chance with us.