Amman Airport Hotel

The staff are amazing. It's not a four star hotel, but it's great if you have a long layover and don't want to stay in the airport. They are updating some of the rooms and they need to.

The hotel rooms are clean and comfortable. Customer service is what needs the most improvement. They don't reply to emails under "contact us", several staff members were not friendly, and breakfast buffet was very disappointing for that caliber hotel.

Location, location, location. I stayed at the Golden Tulip primarily because it was only 2 km from the airport and I had an early morning flight and did not want to get a cab and take a 30 minute cab ride to the airport and risk anything going wrong or delays along the route. The nozzle associated with the toliet had a slow drip and created a sizeable puddle around the toliet dispisate having a drain in the immediate area. Going to the bathroom meant I would always end up stepping in a puddle of cold water. The shower door edging needed to be replaced as it was half hanging off the glass. The construction crews were loud and using products that put off a significant odor. The crews worked all day and surprisingly late into the night. I was able to ignore them by increasing the volume of the movies I was watching on tv until 11:00 pm. To be honest at night I don't know if it was the construction crew or male hotel staff at a work station off the area where the elevators are located that made all the noise or not.

The new rooms Breakfast was the worst i have ever seen. The room was dirty and the food a health hazard....

i was very very surprised when the safety guard researched my luggage .I don't like that . The variety of foods in the hotel is too narrow

This hotel is not 5 star, it's a nasty hotel for $175 Everything