Staff excellent!!!! Fixed my problem with a bonus. Love those guys at the Hyatt...Worth every pretty penny! My reservation from Bookit.com did not arrive in time for my arrival. I waited in embarrassment for 45 min while trying to solve the problem over the phone. The manager took care of the problem later. I will never book a res with Bookit.com again!!!
My room was more than satisfactory, boasting incredible water views from every angle of the large balcony. Inside the room, I felt surrounded by elegance from the crisp white linens on the large king sized bed to the high end furniture choices used to compliment the large kitchenette. The bathroom was luxurious and spacious, perfect for relaxation after a long day on the adjacent white sand beaches. The staff, particularly my wait staff at Shor; Aki and Nate, as well as my bartender, Krystin; made me feel right at home as if I had known them for a lifetime. With their pleasant welcome and eagerness to make my vacation as enjoyable as possible, it was easy to see why this resort is so highly rated. I will most definitely arrange for another stay soon to revisit this beautiful resort and its amazing staff and will be sure to recommend the Hyatt Regency in the future.
Beds were too firm Pillow were uncomfortable
Pool view of ocean. Loud construction noise outside room starting at 730 am. Not worth $400/night to have to put up with that. No bar/lounge.
the facility was amazing and so was the pool the sheets were not changed in our hotel in 10 days. the hotel doenst have its own housekeeping staff it looks like. every day was a different maid.
We loved the room and view of the pool deck. The location is adjacent to a pristine beach, the beach walk and not far from shopping, dining and transportation. My wife got a shell massage at the Sandiva Spa, which she said was very nice and worth the expense. Our ice maker in our fridge didn't work, but the staff was helpful, fixed it quickly and brought us a bag of ice. The hotel dining was also very good. There were plenty of options, local flavors and the food was delicious. There was nothing, that I noticed or experienced, that detracted from our short vacation. It's an upscale resort in a resort town. So the hallway carpeting is worn and wrinkling, and there are nicks and scuffs here and there. If you're the type of person for whom perfection is your expectation, then stop here. You're better off building your own perfect resort from scratch. Save this one for the rest of us.
Excellent food! Pool was not overcrowded, even on a holiday weekend. We were able to find a chair, no matter the time of day. Beautiful hotel. Friendly, gracious staff. Beds were comfy and we had more than enough pillows. Technically, the beach is across the street. But we had great views of the beach and the harbor, especially from the upper floors.
Friendly and very helpful staff. The pool was too crowded and some guests were allowed to place towels on the beds to keep them reserved and didnt show up the whole day at times. THis should not have been allowed by staff.
Excellent service, clean rooms, friendly staff, use pool all night (that's a big plus), resort-like hotel Nothing bad at all. Book with confidence, I so would stay at this relaxing hotel. (I guarantee you you won't find a better one around.
Enjoyed the location - Easy access to the beach, umbrellas and padded lounge chairs available for $25.00/day. We saw beautiful sea life (starfish, a baby octopus!, dolphins, pelicans, live shell dwellers) but no jellyfish and no sharks at all while we were there. Debbie, our Beach Concierge, brought us great sandwiches made upon order by the hotel chef for $10.00 each and she told us stories, answered all of our questions about the hotel and the area, helped us celebrate our 25th Wedding Anniversary -- She Was Wonderful! The hotel is clean and the staff was very accommodating. We had a wonderful experience. Our room had a partial view of the beach and it overlooked the tennis courts. It wasn't ideal but it was nice. Our room smelled a little musty and it was located near the laundry/vending/ice machines which were all very noisy and used frequently. There was about half an inch of space at the bottom of our door to the hallway so we heard all of the noises from the hallway very easily. The room was a typical hotel room but the bed was very comfortable. And it's nothing that the hotel can control but the municipal water there is very soft and it feels like you're still soapy even though you're clean so it takes some adjustment to get used to.
We loved the ocean view and the rooms were nice despite the size. Everything was clean. As many others have said, the walk to the beach is a jaunt and the weekend we were visiting there had recently been a storm so the walkway was flooded with two plus feet of water. The beach itself was not altogether delightful- run down and dirty. We spent the weekend at the pool which felt very small and overcrowded. At the snack at we purchased a refillable cup only the find after drinking that there were ants in the soda line so our cup was full of dead and dying ants. Our purchase was not refunded.
Excellent pool and beach Bathrooms are on the small side
We had an amazing stay at the Sheraton Sand Key. I was notified via text to check in early and request any preferences for our room. I was given an easy access room on a quiet floor and a ton of extra pillows, as I requested them because I am pregnant. The staff was super accommodating right from the beginning! The room we stayed in was updated, clean, and had a great shower. The resort is beautiful with the option of the pool and the beach available. My husband and I just pulled pool chairs out onto the sand past the volleyball courts and it was peaceful and quiet, and very relaxing! The beach is beautiful to swim, and walk along for sunsets. The food at the hotel is great too! A great place for families and couples alike, hard to find! i highly recommend!!!
Nice beach front location Rooms were dated. We had a view of the roof and building across from that which wasn't part of our beach get away plans.
Very comfortable, clean, excellent friendly and helpful staff We've stayed many places, and this was truly the best in terms of comfort, cleanliness, and staff service.
I liked the bed itself. It was good for sleeping. The front desk was a mess. 4 people working it, but still a line of 5 people. I asked for another night in my room and was told there was no way. I asked for a room with a good view and a balcony. I got a view. And a balcony. FACING A TREE AND THEIR MAIN ENTRANCE WITH THE PARKING LOT TO THE SIDE. How romantic....
Very friendly and accomodating staff. Loved it.
well placed for our beach holiday with plenty of sunbeds around pool area. Rustys restaurant very good. Upgraded to an ocean view which was great. Thought the Sunlongers/sunshades on the huge private beach should be complimentary to guests !
The view was amazing best location on the beach also free bottled water on each floor Rooms were decent and comfortable but not resort luxury, to many kids running around felt like I was at a kids resort, resort fee covers fresh fruit never had any out on my floor in the pantry they have call ahead valet so it creates congestion with the cars and your stuck and can't leave .... Utter confusion
ocean front - fantastic view, looking new / well maintained property, friendly staff very limited vegetarian food options, water and ice was not available in the pantry many times. did not see cookies even once. instead of charging a fee for the 3rd bicycle, you could provide something similar to Hyatt's Wheel Fun Rentals. You could challenge yourself with providing food and drinks at competitive price
Very friendly staff Didn't liked it it was in the beach and the pool and Jacuzzi was cold
The rooms were very spacious and clean. The view from our balcony was if the beach and the club beneath us. The pool was very clean. On Sunday's they reserve it for hotel guests only......as far as the night club, they play a lot of techno but on Sundays they changed it up. Ohhh I almost forgot about the cheap drink specials. You cannot beat a 2 dollar drink. The resort was awesome all in all. You never need to leave the premises. But if you don't like loudness at night in your room from the music, ask to not stay on the same side as the club. Although there were no reserve seats at the pool. People did it.
The staff were very friendly. The hotel smelled like salt water, which, I realize is most likely due to its close proximity, however other places I've stayed did not have that issue. This place is solidly just ok. Not great, but not terrible. A younger, less pampered traveler probably would have been thrilled by the accommodations.
Several bars, a nightclub, and a stage with live music and a dance floor all in one resort. It also has a pool, hot tub, and a small private beach. Also walking distance to several restaurants and shops. I wish I could have stayed longer (not really a negative comment about the resort, just wish I had a lower vacation)
Loved the showers!! We stayed in fort Myers at a condo, then due to bad weather we decided to head to Clearwater. Best decision ever! Took the key west express for a couple days and came right back to shepards! We will definitely be back! The elevates were slow... Took forever to get on one depending on the time of day. We mostly used the stairs.
The new renovations and the friendly staff That the only way to park your car was through valet
I liked everything about this Hotel, the room, the cleanliness and the location. The icing on the cake was the live band on the deck, the club downstairs and the bar overlooking Clearwater beach. Now I know where to stay when I'm in Tampa. Nothing, everything was an A+
Music was outstanding! The staff was extremely friendly! Beautiful view! Beach chairs should be free as a guest.
Really enjoyed the overall hotel. Beach is small but nice. Pool is very enjoyable. Lots of bars that included specials. Hotel room was very clean. Hotel made our stay easy and fun. We did find ants in our bathroom but didn't see it as a big deal, simply took care of it ourselves.
Location and amenities are great! Valet was also great and they were friendly and fast Being placed in the room directly above the club. I requested a higher floor to be away from the club and its noise until 3am
The pool and access to the beach was out of this world. Service was good and room was clean and had all of the amenities. Very family friendly (probably not the spot for a adults weekend). Food options could have been better.
staff helpful, beach towels and chairs provided Funky smell in room like old body oder
Friendliness of staff, always willing to make things better if they could. Location is right on beach which made acess real easy.. Beautiful scenery. I didn't like that the book in the room providing information was not up to date. For example the vending machines are listed on the 6th floor, they are no longer any macines. Also the phone extension to place room service for late night food is incorrect . Please update . I would also extend hours for restaurant in the afternoon if possible. Add a snack shop or extend the hours of the coffee shop to at least 11 or 12 pm
Well planned activities and kids club Right in the heart of Clearwater Beach Enough staff and services to accommodate all guests without feeling rushed or crowded - even with a full resort Security to keep the private beach and pool areas from being invaded by neighboring spring breakers Spa amenities left something to be desired - although the massage itself was great No shower or changing area near pool - we checked out but spent the whole day at the resort since our flight was in the late evening. When we were done enjoying the pool and beach - there was no where for us to change or shower prior to departure to the airport. Only 2 restaurants on property - decent quality - nothing special The resort is not very secluded - it's right in the heart of Clearwater
Location They tried to charge a "resort fee" of $25 per room per night to cover "amenities" such as pool towels, a newspaper, small bottle of water in the room, down service, business and fitness facilities, and other minor incidentals that all major hotels provide for at no charge. I had them remove that charge from our bill. We will not stay there again or anywhere where they try to nickel and dime you at every turn. No self parking - and valet charge was $22 per day. This is in the off season and an outrageous cost.
Attentiveness of the staff was the most outstanding feature. Food was also exceptionally good. Couldn't get the WiFi to work, and the staff couldn't help. The resort fee was pretty much wasted on me, as it rained for my entire stay. This hotel is a good hour from all the places I needed to go.
A pair of women's panties were found between sheets on the first day
As a woman traving alone, I felt comfortable and welcomed whether walking on the beach, dining at the restaurant, or sipping coffee in the beautiful lobby. I would return to this well appointed property with my husband or friends.
The hotel was amazing !! Loved everything
The hotel was very nice. The lobby and rooms were very well appointed with very friendly staff. The pool could have been slightly larger as it did get somewhat crowded.
The luxury begins as soon as you walk through the front doors. The Sandpearl is a great resort with huge beautifully appointed lobby, fantastic swimming pool, convenient bar/restaurant with poolside service and gorgeous gulf front view. My wife and I went for a four day trip to celebrate our anniversary. The location could not be better as there are plenty of things to do within walking distance. Plenty of shopping and restaurants to visit. I also suggest renting bikes to tour the island. The staff could not have been more helpful and we even received chocolate covered strawberries one evening. What a pleasant surprise. We will definitely stay there again should we come back with the kids. The resort is very kid friendly with the huge pool and organized activities. Nothing
Good space. Kitchen equipped well. Exelent beds. A/c don't cool down the hole townhouse.
I took a blind leap on this one and booked last minute. I checked-in in about 30 seconds easily and my room was a nice 2 bedroom suite with a full kitchen. It's an old hotel with character in what I call "old Florida style". Usually you'll find these around the state run down, but this location is in excellent condition with the room being remodeled. The bed and pillows were comfortable and the A/C was good. I've stayed in plenty of big name hotels that were not nearly as nice. There's no elevator to deal with since it's one story and it's drive up to the room for the most part so if you have lots of gear, you're good to go. It's about 2 blocks from the "strip". Those looking for a full service hotel experience won't find it here. No baggage handling, bar, or restaurant.