Prós: The room a/c was ice cold just the way I like it. Also had a remote for a/c.
Contras: A/c in lobby still not at 100% not as hot as it has been in lobby. Hot water in room was nice and worm but not as hot as some of the other rooms I have stayed in. But the A/C was great!!
Prós: Staff always eager to help. Easy to find staff The rooms A/C was excellent 'cold' house keeping cleaned room when we went out so when we got back it was clean. Thank you We stayed at...
Contras: A/C in lobby not working
Prós: The watercan shower was nice. The bathroom was roomy. The mattress was comfortable
Contras: Noise from other rooms or from the ballroom can be a problem. The toilet flush mechanism was broken, and they only half fixed it. There were two towels but no washcloth. Very basic television. No refrig, etc.
Contras: Wifi a little slow
Contras: Room service at night. A/C
Prós: Breakfast ,fruits.sereal. Coffe, service and people are great
Contras: The pool doesent have asses to get out you will need to jump out
Prós: He service
Prós: Breakfast was very complete and delicious! We needed a fridge for our baby's food and they brought us one, as well as a crib.
Contras: The receptionist was rude and I had to pay more than what I expected. All bc I paid in American money. Also, we were left without water for at least 2hrs. I had to go back to the lobby bc I was ...
Contras: Air conditioning is to noisy
Prós: the breaksfast is good
Contras: lot of noise through the rooms
Prós: nice large bed
Contras: at 5 in the morning one of the staff try to break in our room and then they deactivade the room card.
Prós: I loved it
Prós: Large rooms
Contras: Front desk was unable to process my Capital One Credit card. Capital One said their system was unable to send charge request. Good thing that I had cash with me
Contras: On the picture there was a fridge and microwave and in the room nothing when you're expecting to be disappointed
Prós: Decent location.
Contras: Very noisy. Adjacent rooms had loud TV's, voices and walking noise from room above. Take earplugs.
Prós: The pool looks beautiful.
Contras: There was someone knocking at my door at 3am ! The air conditioner stopped working for a while ! There was a condom underneath my bed which was disgusting and no one told me that my stay included ...
Prós: it's pretty clean. location very close to walmart, movies, shops. free wifi. free breakfast.
Prós: Los empleados son serviciales y dispuestos a ayudar aunado a que estÃ¡ en un buen lugar
Contras: En las dos ultimas ocasiones cuando eh llegado hay un olor a humedad. Aunque se dicipa dedpues de que el aire acondicionado seca el ambiente es un poco incÃ³modo
Prós: GREAT PRICE FOR THE ACCOMODATION, FREE BREAKFAST, NICE POOL, GOOD FRIENDLY SERVICE. ROOMS ARE NOT OVERLY EQUIPPED BUT YET VERY COMFORTABLE.
Contras: the breakfast we needed to have tickets to eat and its was only for 2 adults and 2 kids I think everybody should be able to eat
Contras: The charges is $200 for not staying there. It was hot and they didn't want to honor the price that booking.com gives you.
Prós: I like the location. The location is just over the boarder so I did not have to travel to in to the city. The staff was very help and suggested locations were we could dine in and visit. The ...
Prós: Not satisfied went on a family trip and withing one day we move to another hotel there was no microwave or fridge not happy at all
Contras: My daughter got bitten by somenthing in bed she woke up with rashes all over her body shes only 8 yrs old
Prós: All personal was realy good and thanks to every one
Prós: Greqt staff service,very helpful, and always looking for a way to help.
Contras: The gym did not has towels, but that's not really a problem.
Prós: The room itself was great, spacious and clean. Breakfast was a satisfying buffet of Mexican & American favorites. Staff was very friendly and helpful, made referrals for salons, restaurants, and other services, which all turned out to be excellent.
Contras: Distance from everything meant having to drive everywhere, no walking, no bus, etc. Mexican military is now stationed there, perhaps to comfort the fearful, but we found it less than romantic. We saw very few other hotel guests during our stay.
Prós: nice place to stay if you are traveling to mexico or usa and need a place to stay for the night, since its just crossing the border to mexico
Prós: Very friendly people and nice family environment
Contras: The a/c was of when we arrive and the room was extremely hot, it took a least two hours to reach a confortable temperature.
Prós: Staff and breakfast and regular coffee
Contras: The hallways have no air conditioners and the rugs are stained
Contras: They never respected my reservation , they told me it never showed up and city express charged me more money (cash) and my card was charged too so I'm very upset
Prós: A nice breakfast. Helpful staff gave me necessary directions. Good black out shades in my room. Great bed.
Prós: Location was good. WiFi had great constasnt signal
Contras: Staff were very rude and inconsiderate! Staff was also not too informed about modern technologies and procedures.
Prós: the bed comfort and clean
Contras: we need to way 15 to 20 min for a availability even way past from the time to check in that is was at 3 we arrive like around 4:30 an we are tier from driving also reservation was for 3 adults and it ...
Contras: Terrible service terrible food
Contras: Terrible service , terrible smell in room. .
Contras: Bad experience with staffs attitude . One of the maids entered the room without waiting for me to open the door . Uncomfortable
Prós: The hotel was easy to find and had a good location.
Contras: The bar and restaurant was closed we had to find a place for dinner we had planned on doing this at the hotel.
Prós: Super friendly and accommodating staff.
Super convenient location for those visiting the US consulate
Contras: Pool closed.
Easily worst Mexican food I've had in their restaurant.
No free breakfast.
No AC in Lobby near reception.
Restaurant closes 1 hour before the time they say in the Hours of Operation.
Never saw the bar open in the 3 days I was there. It is supposed to be open late into the night.
Prós: Good location. Rooms are clean. Staff is friendly. Parking is in basement.
Contras: Matress is too firm. Need softer ones. Booked this hotel because of indoor pool. Wasn't in service. My son was disappointed. Wouldn't of booked if I would of known in advance
Prós: Nice place but the pool was not working they need to put. On here that it dnt work my kids was so sad never again
Prós: The room over all
Prós: Property was in a good location the rooms where nice and clean we only had an issue with the air condition in one room but was fixed
Prós: Good location and clean rooms were nice and big clean
Prós: The friendly staff! ;)
Contras: The a/c wasn't working properly. The room felt a hot. :(
Prós: Good location, 24 hr room service and helpful staff.
Contras: No covered parking, the hardest bed I've ever slept or tried sleeping in and the pillows weren't any better!
Prós: Room service was quick and budget friendly
Contras: Desperately needs updating, hallways were dirty and trays were left out too long, all day sometimes.
Prós: Easy access to everything.
Contras: Waiting in the lobby for an hour to get into our room.
Prós: We had a comfortable bed, clean bathroom, and the service was great.
Prós: Loved the bed, and the breakfast.
Prós: The security there was lots of security guards
Contras: There was no WiFi and I was lied to they told I was not going to pay for a night bcuz there was no air conditioner for 3 nights and I still got charged and I was over changed for a dinner that I ...
Prós: I liked the room its decent for the price
Contras: Dirent like that they did not offer breakfast for free and food is so expensive
Prós: The friendly staff and loved the breakfast included with price. Parking could be improved and water pressure was low.