Avaliações recentes
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10,0
Great location and staff!
Prós: Great service from the valet and front desk staff. Great location with two main entrances on both sides of the hotel.
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4,5
Great location...if you can tolerate the disgusto
Prós: Pleasant and helpful staff.
Contras: Dirty, dirty, dirty...stained carpets, broken tiles, torn upholstery on furniture, moldy shower curtain - GROSS!
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6,8
Prós: clean, friendly staff, nice central location
Contras: had to pay to park, was requested to put a 100 hold on my card at check in, they did drop it to 50, but all the website said was a card would have to be on file, nothing about a hold. The shops inside were all abandoned. Only a few open. $4 water offered in room. no fridge
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6,0
Mediocre disappointment
Prós: The hotel itself has a super cool environment and the building is spectacular... until you go in the room.
Contras: This was our second attempt at The Arcade and both times we have requested a bath tub and paid an uncharge for a room with a view. Both times the view that we upgraded to was a concrete wall 6 feet from the window. They moved us to a room with an actual view this time at least, but the room was just cleanish and had no bath. We actually think that this may be the room where employees take breaks as the table had pretty clearly had drinks on it not long before we arrived and the TV was on. If they charged $100 or even $150 for rooms here, it would be fine. In fact, it would be good. For $360 a night though, we were really expecting something more than a few steps above a Holiday Inn.
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8,0
B
Prós: Nice atmosphere. Great location in town.
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8,2
Wonderful staff!
Prós: There was a lovely gentleman working the front desk who was able to let us check in early. It was a huge help to us considering we had been traveling for over 10 hours with no sleep. The room was very nice; my only complaint would be that there are no fridges available in the rooms.
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9,4
Prós: Excellent stay
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6,2
Second stay not so great.
Prós: The Arcade is a beautiful Hotel. Staff are courteous and knowledgeable about their facility and surrounding amenities. Centrally located, making everything you want to do in walking distance.
Contras: First stay was perfect. Great room, extremely comfortable bed, and perfect view of 4th St., cannot complain. Second stay....room was dated, carpet appeared to have water damage, bed was old with ruts and was extremely stiff. Called to ask possibly change rooms and were shot down. I understand hotels fill up fast, especially during big events in downtown Cleveland. However, don't ask me my room preference through email four months in advance and again at the front desk when your going to ignore or know you have no intentions of accommodating a single preference. Just be honest and up front about availability.
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10,0
Great stay
Prós: We had a good time. Great view, such a comfortable bed!
Contras: The additional 30.00 for one night parking.
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10,0
Great location and staff!
Prós: Great service from the valet and front desk staff. Great location with two main entrances on both sides of the hotel.
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9,4
Prós: Excellent stay
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10,0
Great stay
Prós: We had a good time. Great view, such a comfortable bed!
Contras: The additional 30.00 for one night parking.
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6,8
Prós: clean, friendly staff, nice central location
Contras: had to pay to park, was requested to put a 100 hold on my card at check in, they did drop it to 50, but all the website said was a card would have to be on file, nothing about a hold. The shops inside were all abandoned. Only a few open. $4 water offered in room. no fridge
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8,0
B
Prós: Nice atmosphere. Great location in town.
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8,2
Wonderful staff!
Prós: There was a lovely gentleman working the front desk who was able to let us check in early. It was a huge help to us considering we had been traveling for over 10 hours with no sleep. The room was very nice; my only complaint would be that there are no fridges available in the rooms.
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4,5
Great location...if you can tolerate the disgusto
Prós: Pleasant and helpful staff.
Contras: Dirty, dirty, dirty...stained carpets, broken tiles, torn upholstery on furniture, moldy shower curtain - GROSS!
avaliação de
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6,0
Mediocre disappointment
Prós: The hotel itself has a super cool environment and the building is spectacular... until you go in the room.
Contras: This was our second attempt at The Arcade and both times we have requested a bath tub and paid an uncharge for a room with a view. Both times the view that we upgraded to was a concrete wall 6 feet from the window. They moved us to a room with an actual view this time at least, but the room was just cleanish and had no bath. We actually think that this may be the room where employees take breaks as the table had pretty clearly had drinks on it not long before we arrived and the TV was on. If they charged $100 or even $150 for rooms here, it would be fine. In fact, it would be good. For $360 a night though, we were really expecting something more than a few steps above a Holiday Inn.
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6,2
Second stay not so great.
Prós: The Arcade is a beautiful Hotel. Staff are courteous and knowledgeable about their facility and surrounding amenities. Centrally located, making everything you want to do in walking distance.
Contras: First stay was perfect. Great room, extremely comfortable bed, and perfect view of 4th St., cannot complain. Second stay....room was dated, carpet appeared to have water damage, bed was old with ruts and was extremely stiff. Called to ask possibly change rooms and were shot down. I understand hotels fill up fast, especially during big events in downtown Cleveland. However, don't ask me my room preference through email four months in advance and again at the front desk when your going to ignore or know you have no intentions of accommodating a single preference. Just be honest and up front about availability.
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