The terminal experience at SEA/TAC security check is confusing for first timers in the terminal. The employees are helpful and courteous but the signage is not helpful. I still believe TSA is part of the problem and if it’s here to stay it needs to l prove.
I didn’t get a seat assignment until boarding. By then only bad seats were available. I blame kayak for this.
When I purchased the ticket, dogs were allowed to fly from my home to the US but when I got to the airport the rule had changed and I was not allowed to board. I was required to make arrangements with another airline to get back to the US at great inconvenience and expense a day later.
This is a first time for me on Alaska Airlines, but none of the power outlets worked.
Just realized that Alaska has way more standard leg room then United. Made the flight much better and more comfortable.
Prós: "Seat was ok"
Contras: "Had to take a bus to the plane at SFO. Wouldn’t have taken this flight if I had known, but they don’t tell you this at booking. Also, was told carry on back wouldn’t fit in overhead and that I had to check it, which isn’t true as I saw other passengers with my exact same bag who didn’t have to check theirs and it fit."
Prós: "Nothing in particular"
Contras: "Everything could always be better. Nothing was exceptional and so better is an easy problem to have for Alaska."
Contras: "It was poor flight took off late and it arrived in Las Vegas late I miss my connection connecting flight the put on a different airlines got in late miss my ride and now I'm stranded at the airport"
Prós: "It was quick and easy. The complimentary adult beverage was a bonus."
Prós: "Friendly crew Free movies helped pass the time"
Prós: "At 7 PM July 21 we booked flight through KAYAK linked to Alaska airlines. That part worked and picked seats. We were unable to check in online (try again message. At kiosk 525 am San Diego airport it would not allow us either. By the time we made it to the desk it was 537 am. They would not issue."
Contras: "Ironically we had no issues checking in for the return flight through Delta Sunday 7 pm when we booked the flights. Therefore we could not leave San Diego and Alaskan Airlines front desk said we were three minutes late in person and would not issue boarding passes. We missed our soccer playoffs."
Contras: "It seemed as if the pilot didn’t know what he was doing Made us vomit"
Contras: "I was not notified that my card was declined and this caused a ton of delays"
Contras: "The flight was late and we missed all connections."
Prós: "entertainment app is good"
Contras: "1. drink service is so slow, right before the arrival 2. bad smell, like oil and gas in the plane"
Contras: "the overhead storage was tiny!"
Prós: "Always nice folks on the crew."
Contras: "We were delayed almost an hour with very few updates or consolations."
Prós: "The crew was polite and helpful."
Contras: "Choices of food could have been better, including not running out of items on a 5 hour flight."
Prós: "Everything was very good Thank you no complaints I like everything"
Contras: "No complaints"
Prós: "New plane"
Contras: "It was a bit hot, and delayed"
Prós: "Leather seats"
Contras: "Narrow aisles"
Prós: "Somente os filmes"
Contras: "Embarque modificado sem alteração no painel de informações. Funcionários desaparecem dos guichês originais pra atender outro vôo, sem deixar qualquer informação nos balcões. Vôo atrasado por mais 2 horas dentro do avião Tripulação grosseira Não foi servido nada durante o vôo, somente em solo água."
Prós: "Crew was professional, captain kept passengers informed."
Contras: "Sat in plane for a total of 3.5 hours for a 1 hour and 15 minute flight. McCarron Airport was jammed so SFO takeoffs were delayed."
Prós: "Everything in Alaska’s control went great. The passengers not as much."
Prós: "The Service was AMAZING!!!. I will ALWAYS continue to Fly Alaskan Airlines."
Contras: "Crowded plane TBH lmao...But overall thal I can REALLY complain about."
Contras: "Boarding was difficult. Had to rush, too long of wait at check in"
Prós: "Excelente atendimento e ótimo voo."
Prós: "Safety Video Comfort of plane Entertainment system"
Contras: "Food / Drinks are a bit pricey. Pop - only get a glass. Not the whole can. Flight attendants were not the friendliest."
Prós: "Crew was helpful and kind. Would fly it again."
Contras: "Plane small and crowded. Food is a little pricey and they need to offer more than just 2 cookies."
Prós: "Had no problems and web site no issues."
Contras: "Flight was late but was airlines fault, no issues with web site"
Prós: "I like that seats where spacious and that the crew got everyone on the flight in a timely manner. The bathroom was actually nice to for a airplane. It was my first time flying with Alaska and I can say I really enjoyed it."
Prós: "Crew was Friendly and accommodating."
Contras: "For an International flight needs to be more entertainment options. there was none!"
Prós: "Great flight crew"
Contras: "Nothing to dislike"
Prós: "On-time departure and no hassle boarding policies."
Prós: "Great crew."
Contras: "I didn't try the food or entertainment."
Prós: "Over an hour late leaving San Francisco, over an hour late leaving Seattle! One delay after another. Spent more time in airports than on planes"
Prós: "Very helpful and friendly."
Contras: "Food selection poor"
Contras: "Downloading an app to watch the movies does not work out if you're already in flight bc the wifi connection won't let you access the App Store. A little counter productive!"
Prós: "Service was excellent as always. I was cold and reluctant to say anything. Seemed like lots were asking for hot drinks and bundled up so the stewardess asked the pilot to crank up the heat. (No one had requested this!) At that moment I realized, many of us are afraid due to recent things on the news. I am a frequent and long-term traveller so if I felt it, you can be sure others do too. It is an industry problem, not your fault, but Alaska has to address it. Even if people don't know that they are angry or afraid, they are going to be reactive--aggressive or passive and/or resistant.... I would encourage you to bring the issue to the surface and remind your travellers on every flight that they can expect excellent service, pleasant responsiveness. Say something or do something that gets at the idea that the Alaska staff is protective of each passenger. One idea would be to have the stewardess remind people of the call light and encourage passengers to use it if they have any questions or concerns, or come see them in the back when it is safe to leave the seat."
Prós: "Good service"
Contras: "The airline changed flights and somehow lost my original seats, staying on the flight cost additional money beyond the original price so that we could sit together as a family. Every time I fly I have another reason to tell friends and family not to fly."
Prós: "No layover was great. The crew was fast, efficient, and courteous."
Contras: "I forgot our travel snacks, so the tiny bag of pretzels seemed extra pitiful."
Prós: "Great service and friendly staff"
Prós: "The best part of the flight was the crew: friendly and helpful and FUNNY. Whoever was on the announcements had a great sense of humor and made us laugh."
Prós: "On time departure. Very friendly flight attendants. Anther SMOOTH landing. Good pilots."
Contras: "Loud sound system."
Everything was good. We had One drink plus one snak and one coffee during the flight.
Cheguei 3 horas antes para o checkin e me informaram que o voo teria que ser transferido de cia aérea. Resumindo, mais de uma hora esperando na fila de outra empresa, além de ter que pegar um ônibus transfer, pq a azul é incapaz de levar nossas malas. Deram um voucher de 35 reais por pessoa em um restaurante que a maioria dos pratos custa no mínimo 40 reais.
It was great. Nothing to change.
Excelente seria se eu voasse de business, fora isso foi muito bom.
Atrazo de 2 hs. A azul apanhando na ida e na volta. Me criou problema com estacionamento pré pago aqui em Curitiba
Comida não existe! Conforto sempre apertado! Muito criança e barulho. Está na hora de servir alguma coisinha para comer e uma bebidinhas
Tv a bordo não funcionou frustrando expectativas das crianças.
I really like this airline I just wish that they would make arrangements with connecting flights when one is a few minutes late it’s ridiculous hold up your travel for what would’ve been about five minutes
Good have been much better being informed of the delayed.
Prós: "TV screens on the back of seat"
Contras: "TV screen stopped working mid-flight. Long wait at gate"
Prós: "Friendly crew and delicious snacks. Comfortable chairs."
Contras: "Gate was change and no announcement was made. Could have miss might flight if I didn’t ask someone 30 minutes before boarding. Also could do a little better with the entertainment part. All the channels were in Portuguese. I understand it’s a Brazilian airline but you need to consider your foreign customers. Have some English Channels."
Prós: "Embarque super rápido e eficiente."
Contras: "Poderiam servir café nos vôos."
Prós: "The snacks were great! The check in staff was also really helpful. They even checked my companion and my bag for free."
Contras: "The flight was a bit delayed which made getting to the next connection a little stressful especially since we had to recheck our baggage. However, the staff was really kind about it."
Prós: "Conforto da aeronave"
Contras: "Os televisores das poltronas"
Contras: "Food! Communication between airports. They were not prepared in Belem for late travelers from Fortaleza who needed to catch the flight at the last minute to Fort Lauderdale. I.e. security had already left and they had to call them back."
Prós: "extremely gracious crew. very clean plane. courtesy necessaire pack."
Contras: "more recent movies options"
Prós: "2 seats, not 3, in this part of Economy"
Contras: "The bag check price info on the website was completely wrong... At the airport, they asked for USD 100, not USD 30 as the website indicated. Ended up lugging the (heavy) cabin size bag..."
Contras: "O piloto do avião com direção que deixa a desejar"
Prós: "Same comments as before: comfortable airplane, good food and friendly crew."
Contras: "There was a long delay in the connection at Viracopos/Campinas: technical problem with the airplane. I arrived approximately 1 hour late in Curitiba (past midnight)."
Prós: "Airplane was comfortable and food was good. The crew was also very friendly."
Contras: "There was a long delay in the connection at Viracopos/Campinas: there was a technical problem with the airplane. I arrived very late in Curitiba (approximately 1 hour late)."
Prós: "Azul airlines the best !!"
Prós: "crew was kind."
Contras: "We almost crashed into other planes on the runway while trying to land. The runway was full/ blocked. We had to accelerate suddenly and ascend back into the clouds. Very bumpy and scary. Pilotes should know runway status in advance of descent."
Prós: "Amazing crew and overall experience"
Contras: "No complaints on this one"
Prós: "Gosto muito de viajar com a Azul"
Contras: "Faltou o meu lanchinho favorito, o de queijo, kkk"
Prós: "Nothing in special."
Contras: "Boarding: Stay in the line for “several zones” and then put everybody on the same bus is ridiculous. Food is more or less OK, but all the movies can be seen in TV (HBO, Telecine, etc.)"
Contras: "They cheat on us about the place of the seats. Saying was a good place but giving us the worse seats in the plane - just after bathroom where it doesn’t recline and impossible to sleep due traffic"
Contras: "The flight was originally scheduled to depart at 0915 hours but the departure time was changed to 0635 hours without notification. Fortunately I checked my baggage the night before and discovered the change. Not a good deal."
Prós: "We got all of our bags! No lines. Smooth sailing"
Prós: "O tempo de embarque."
Contras: "No voo para Porto Alegre, o entretenimento a bordo (canais disponíveis) foi sofrível."
Contras: "Very narrow seats"
Prós: "The crew was excellent, and the entertainment was good."
Contras: "The boarding of the connection flight was a little messy. Also, the table on the seccond flight was a bit lower than the first, but enough that I couldn't pull it down if I didn't put my knees to each side."
Prós: "Crew was amazing"
Contras: "Better food"
Contras: "Saudades da tela com opções de entretenimento. esse azul play nao funciona"
Prós: "Aeronave em ótimas condições e bastante confortável"
Contras: "A refeição, não tinha disponibilidade de todas as opções do menu e a comida não estava saborosa."
Prós: "Pessoal super preparado"
Contras: "Se melhorar estraga"
Prós: "Friendly crew, most spoke at least some English"
Contras: "Only food for purchase, would be nice to have second language option on some of the entertainment"
Prós: "Vôo tranquilo"
Contras: "Vôo atrasado em 2h. Chegamos em Viracopos praticamente dentro do horário, somente com com 25 de atraso mas mesmo assim cancelaram o meu vôo de conexão para Cuiabá o qual eu paguei mais caro por ser um vôo mais cedo e a minha vida ficou toda atrasada por conta disso. Tenho poucos dias de férias com minha família aqui no Brasil e perdi horas preciosas por conta disso ."
Prós: "Serviço de bordo e simpatia da tripulação."
Contras: "Entradas de USB para carregar acessórios e WiFi a bordo."
Prós: "The crew were very friendly and attentive. Most of them spoke English and Spanish in addition to Portuguese."
Contras: "The snacks could have been healthier and the bathroom could have been cleaner."
Contras: "Conforto das poltronas"
Contras: "Organização em Lisboa."
Contras: "More recent movies on board"
Prós: "Fizeram o que puderam"
Contras: "Conforto e entretenimento"
Prós: "Yes. The food was good ( snacks) and the crew was nice."
Contras: "Everything was good."
Prós: "Do atendimento a bordo pela tripulação."
Contras: "O desembarque em Viracopos, pois foi péssimo. Tivemos de descer de escada e pegar ônibus, depois de meia-hora de espera dentro do avião e sem o ar-condicionado ligado. além de muito pouco atenção da companhia e demora excessiva na entrega das malas."
Prós: "Pela primeira vez vi fazerem um passageiro espertinho que estava na fila de prioridade e não era, voltar para a fila correta na hora do embarque."
Contras: "O Azul play só funcionou quase no meio da viagem. Havia marcado assento Espaço Azul, mas não havia essa opção na aeronave. O ambiente estava com odor ruim, azedo, provavelmente vômito. O Vôo saiu 20 min atrasado."
Missed the flight and the had to change my booking
Prós: "The crew was super friendly and attentive. Best in flight service I have received in a long time."
Contras: "The plane doesn't have usb ports to charge the phones, and as there are no screens or anything else, make sure you bring your battery pack."
Prós: "Excelente atención, bebidas y comida durante toco el viaje"
Contras: "Todo bien"
Prós: "Crew was very helpful"
Contras: "More entertainment"
Contras: "A cadeira estava c assento partido , viajei 3 horas assim"
Prós: "Crew was top"
Contras: "45 min delay , shame ..... always the same problem with Frankfurt airport..."
Contras: "The baggage took a really long time to be delivered to the carousel"
Prós: "Flight left on time & arrived on time."
Contras: "Quality of the snack could be improved."
Contras: "Flight was cancelled. I was rebooked on different flight, arriving in total 6 hours later than planned. My train connection was not valid, and I hhad to buy another ticket."
Prós: "On time. Check in was very easy."
Contras: "Temperature was very hot"
Prós: "A nice crew n my seat next to me was empty so I can sleep well..."
Contras: "Maybe give every passenger a bottle of water..."
Contras: "Vôo atrasado 2h. As minhas 2 primeiras experiências com a saída foram péssimas. Houve sempre atrasos. Perdi a conexão por causa do atraso. Não houve o cuidado de deixar sair os passageiros com conexão primeiro. Nem havia staff do aeroporto para ajudar os passageiros a chegar ao outro terminal. Fiquei num hotel 2*. Pelo que ouvia da swiss nunca pensei que fosse ter uma experiência tão desagradável"
Prós: "Responsive excellent crew."
Contras: "Long waits to get to the bathroom. Plane dated."
Prós: "Punctual modern aircraft."
Contras: "The onky bad thing was luggage collection. Belt 6 tucked away. The luggage was so quick coming off that there was no-one to collect it . The belt was soon full and no.more luggage could enter the belt until the luggage on the belt was claimed"
Contras: "Vôo muito atrasado sem conseguirem assegurar a conexão. Não houve nenhum staff a acompanhar nos, nao nos deixaram sair em 1o do avião. Não houve esforço da parte da swiss em garantir que conseguiamos embarcar. Primeira vez com a swiss nem tão cedo volto a voar com esta companhia"
Contras: "Voo com atraso de 40 minutos. Não deixaram os passageiros com conceção sair primeiro. Não havia ninguém para nos acompanhar. Ninguem sabia dar informações viemos para o hotel sem bagagem porque ninguém sabia quando chegava."
Contras: "Não pude fazer o vôo por falha grave da swiss que atrasou e não teve o cuidado de fazer com que os passageiros chegassem à sua conceção atempadamente. Senti-me muito desamparada."
Prós: "Swissair seating is cramped with 10 across in coach in Boeing 777. The only reason for not giving "poor" rating on this particular ZRH-SFO flight, was the empty seat next to me."
Contras: "Next time, I will give Turkish Airlines a chance, because their aircraft seats only 9 across in Boeing 777 coach. On the SFO-BUD flight, the connection is through Istanbul, but the flight time is the same 15 hours, as on the SFO-ZRH-BUD route. In addition, two checked bags are free in coach."
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "On time; smooth boarding process; lights dimmed for a reasonably long time."
Contras: "NO legroom on the Zurich to Dusseldorf flight."
Prós: "Primeira viagem pela Swiss, mas uma experiência altamente recomendável!!!! Atenção do início ao fim com o passageiro!!!"
Prós: "Primeira viagem pela Swiss, experiência altamente recomendável!!! Atenção com o passageiro do início ao fim da viagem!!!"
Prós: "Same as above"
Contras: "SAME AS ABOVE"
Prós: "Eu gostei de tudo muito agradáveis pontuais muito bom"
Contras: "Eu não gostei da comida porque não hove"
Prós: ";Flight attendants very attentive;"
Contras: "Leg space far too tight; could barely move; Unable to see TV screen due to angle, even at max tilt; Food was inedible; perhaps acceptable as dog food; Toilet seat would not stay up for male to pee. Worst international aircraft I've ever experienced. Recommend upgrading before selling any more seats."
Prós: "The crew were great and boarding went very smoothly."
Contras: "After such a smooth boarding we found we had to sit on the tarmac for an hour because of congestion at Zurich."
Prós: "There was too little space between rows. Sometimes it was too difficult to watch a movie because the screen was too close to my face."
Contras: "Not enough sandwiches for all passengers on board Seat rows very close together, no way to avoid contact with seat in front"
Contras: "I flew to Berlin last minute for a 4 day business trip. Was asked to check my carry on and I haven't seen it since. Waited for over 2 hours in the baggage service line at the Berlin airport, filled out a form and haven't heard anything since."
Prós: "i liked the food and the crew. they were nice."
Contras: "the flight was good. nothing to not like."
Prós: "The attendants were great. Flight was clean and nice."
Contras: "Moved us from gate, which was super hot and not air conditioned first thing in the morning evidently. Also, not enough seats for everyone on the flight. Then we were squished onto a bus to go to the plane. Upon arriving in Naples we were once again squeezed into one bus- every passenger! Very tight. 2 buses would have been nice."
Prós: "on time, quiet, nice screen, fast luggage delivery"
Contras: "no foot step available at the seat, uncomfortable for small people who’s heels can’t reach the floor"
Prós: "Checkin was smooth, cabin crew and service was great. Absolutely no complaints."
Contras: "Nothing. All was exceptionally good."
Prós: "Chocolate is a nice touch. Snacks (sandwich) was actually good."
Contras: "Seating upholstery needs to be replaced. Faux leather upholstery has cracks. The seat next to mine kept coming off."
Prós: "Comida muito boa"
Contras: "Cadeiras apertadas e com ferros nos pés. Descomoda"
Prós: "upgrade to business class"
Contras: "the flight was delayed, so I have arrivede later and was told that I should have been there for the original time..."
Contras: "muito, muito, muito apertado para as pernas. tentei comprar o mais espaço mas quando finalmente abriram as reservas já estava lotado. não recebi nenhum aviso de quando poderia reservar os acentos e nem algum tipo de "promoção" para trocar de vôo."
Prós: "Nothing remarkable"
Contras: "I got up to use the bathroom and I was seated in the 10th row. When I was trying to make my way back to my seat, the beverage service had started. They were at the 12th row and after bumping into me, the flight attendant asked me to back up and wait until the beverage service was over to go back to my seat. This was a flight from Frankfurt to Zurich, only about an hour long, and I would have easily spent half of it standing up had I complied with their request. I had to be pushy and ask them to just back up the cart 2 feet so I could get to my seat, which only took them 5 seconds. This was a very rude, illogical, and unreasonable request from the Swiss Air crew."
Prós: "There was water to drink"
Contras: "Plane felt like a 1990 air France flight. Cabin dated. The least amount of room I can remember on a plane. When sitting upright and the person in front reclined, i looked at their head and if I crossed my arms, it would touch the seat in front. Could not pick up pillow that dropped on the floor, could not bend around the seat in front. Very hard to get out to use the toilet. Felt very claustrophobic."
Prós: "New aircraft"
Contras: "Lost luggage. Flight delayed."
Prós: "2 seats on outside sections not 3, so you can sit together as a couple and not have a random stranger in seat 3."
Contras: "Leg room is on the tighter side!"
Prós: "Everything was as accommodating as possible."
Prós: "Easy check in. Crew efficient and personal attention."
Contras: "I bought economy class ticket! (I have a printout ticket as proof!) When I went to the airport i had a VERY UNPLEASANT surprise. I had a 23kg bag. Bording stuart said that my ticket is ECO LIGHT class and I don't have the right to any baggage. Worst thing of all was that the reason of my trip to Paris was my sister's graduation and half of the baggage was my formal wear and other half were presents for my sister! Your lack of transparency ruined one in lifetime special event- MY SISTER'S GRADUATION. I am very glad that you asked me for my opinion because I am using my free time to demand full refund, even tough the damage is much bigger than the cost of the ticket and it's irreplaceable."
Prós: "I am very satisfied and I will recommended it to my friendships"
Prós: "Crew was friendly. Food was good"
Contras: "Crew was slow to pick up dishes and trash after meals. Passenger in front of me reclined seat leaving little room for me to watch the video screen or read."
I liked that once up, things ran more smoothly and we still landed on time despite a 45+ minute delay leaving the gate. The boarding process was another story. With the demand for proof of a negative COVID test prior to boarding by the US, Air France had just 2 staff members checking these tests results, collecting a paper affidavit of sorts also required by the US, and checking boarding passes and passports for an entire Boeing 777 full of passengers. There were other staff around This seemed preposterous. Then, when I finally boarded, the luggage was still be loaded onto the plane at 1:50pm for a flight schedule to leave at 1:15pm.
Contras: "O espaço entre as poltronas"
Contras: "movie selection could have been better."
Prós: "Da tripulação e entretenimento"
Contras: "Conforto. Espaço entre os bancos muito pequeno em todos os sentidos. Comida. Nada incluso em mais de 4 horas de voo , apenas snacks e no horário de almoço."
Prós: "A tripulação super atenciosa e disposta a ajudar"
Contras: "Aeronave muito pequena e desconfortável"
Prós: "Foi tudo ótimo, atendimento, embarque rápido, entretenimento, comida boa."
Contras: "Só para dormir e sempre desconfortável."
Contras: "Meu voo atrasou e acabei perdendo a minha conexão."
Prós: "Comida e entretenimento."
Contras: "Conforto. Pouco espaço para as pernas, voos domésticos são mais confortáveis do que esse voo internacional."
Prós: "As refeições, entretenimento e cordialidade"
Contras: "Oferecer algum petisco durante o período enre refeições, savemis que tem a opção, nas echato ficar pedindo. A poltrona podera reclinar mais um pouquinho, mas é normal"
Prós: "A comida, o entretenimento, pontualidade."
Contras: "Oferecer algum petisco durante o período enre refeições, savemis que tem a opção, nas echato ficar pedindo. A poltrona podera reclinar mais um pouquinho, mas é normal."
Contras: "We had to take a shuttle bus from the gate out to the plane, this made boarding very chaotic. The seats were not very comfortable- they needed more padding."
Prós: "Crew was great. Paris to RDU flight is very convenient. Fair summer pricing overall for our special itinerary. Beverages, snacks on international flight were great."
Contras: "Specialty food requested - reduced sugar because there is just too much sugar in airline food generally. Pretty awful. Some kind of (I think) pickled cabbage and carrots slaw was inedible. Plain yogurt was awful, needed something! Nuts, just a little bit of dried fruit would help."
Contras: "Again, make sure to note conspicuously that luggage price is not included."
Prós: "Flight was on time, smooth take-off and landing, and gluten-free meal available (ordered before through Delta.com). Alcohol was available at each drink service."
Contras: "No gluten-free snacks, lack of gluten-free awareness by crew, and gluten-free meal had an apple instead of the (gluten-free) ice cream bar the other meals included for the dessert."
Prós: "avião antigo mas confortável. serviço de jantar razoável."
Contras: "embarque confuso. a Delta resolveu me separar da minha esposa, em um voo de 10 horas, colocando-nos em assentos “separados” pelo corredor SEM RESPEITAR A ESCOLHA PREVIA DE ASSENTOS."
Prós: "embarque rápido. avião moderno."
Contras: "Atraso de mais se 6h."
Prós: "Happy to be home"
Contras: "Allow more time for check in"
Prós: "The food choices were broad enough for anyone. They came by with water periodically. The movies offered had a good range. The pillow was a surprisingly good size."
Contras: "Tight seating. Cold. Arm rests hurt my arms. Foot rest would have been a blessing. Blanket was too thin."
Prós: "Friendly crew."
Contras: "Tight plane and late!"
Contras: "Poltronas, conforto... um verdadeiro pesadelo, não dá pra descansar ou dormir."
Prós: "Embarque no horario"
Prós: "The care and good food was much appreciated. There were plenty of excellent movies to watch to make the time pass in an enjoyable way."
Prós: "Da rapidez o voo de Vancouver a Seattle durou 35 minutos..."
Contras: "Ter um avião mais confortável. Esse era péssimo minha cadeira estava com o braço esquerdo quebrado... Não reclinava a cadeira... Uma lástima!!!"
Contras: "Embarque foi sendo adiado de meia em meia hora, sem previsão real de quando iríamos embarcar. No final, o voo acabou sendo adiado em 3 horas."
Contras: "Tripulação pouco cordial. Comida regular. Café da manhã bem medíocre. Assentos muito desconfortáveis e apertados. Sistema de entretenimento travando continuamente."
Prós: "Sinceramente, nada de positivo que tenha se destacado"
Contras: "O tripulante ficou falando mal do Brasil para mim quando chegamos, o café da manhã foi uma piada."
Prós: "The crew was amazing, the seats were medium on the comfort range."
Contras: "More comfortable seats and more leg room!"
Contras: "Foi um pesadelo. A Delta jogava a culpa na Gol que jogava para a Decolar. Isto de meia noite até as 3 da manhã no aeroporto do Galeão. Só consegui ser realocada em outro vôo da Gol para os Estados Unidos no dia seguinte, Tive que sair do aeroporto SantosDumond no Rio para Brasília em 19/dez à noite para só pegar outro voo no dia 20//dez pela manhã. Todas as despesas de hotel, alimentação e transporte em Brasília foram custeadas por mim. Não recomendo comprar passagens internacionais pela Decolar.com. Principalmente se houver mais de uma cia aérea envolvida na mesma viagem"
Prós: "vôo aterrissou em W.DC 25 minutos antes do horário fixado pela companhia. Excelente"
Prós: "Atendimento do balcão no embarque, qualidade dos serviços de bordo e as malas terem chegando corretamente. Muita pontualidade de horário."
Contras: "Lost my both bags in transit. Also, did not get wheelchair services at Paris and had to walk everywhere with bad legs. Not good."
Prós: "Cabin service very good and hot meal was unusually good for economy section (especially the chicken with hollandaise sauce)"
Prós: "I had the chicken beans and rice which was good, the chicken burrito was a little soggy and had to peal it out of the box but taste ok."
Contras: "The choice of the movies were either action or kids movies, i would like to see some sports movies, auto race, football or espn. All of the was energetic with great smiles and service except for one that never smiled and lacked enthusiasm. I wondered why she was on the plane."
Prós: "In rescheduling us they only charged us $54 per person"
Contras: "Reminder came 20 min beforehand and because I didn’t pre check in we missed the flight even though the plane had not even arrived.... terrible experience in Paris and impacted our life in a large way.... not a good experience using kayak"
Prós: "Very good check in and customs, etc at both airports especially RDU."
Contras: "Only fair to good in flight service."
Prós: "Excellent crew."
Contras: "Could not get the delta Wi-Fi to work. Also my seat nearphone jack was broken."
Contras: "plane was a bit old. tiny tv screen"
Contras: "We thought we were flying AirFrance as our emails came from them and were surprised to learn after waiting in the AirFrance baggage drop queue for 30 mins that we were in the wrong place."
Prós: "Direct flight from CDG to IND."
Prós: "Delta employees exceedingly cordial. food poor to moderate, seating space impossibly small but pillow and blanket were provided"
Contras: "seats too close from front to back, and not adequately cushioned"
Prós: "Food, comfort, entertainment and treatment by the crew on this flight was spectacular. There was a lot of food, good entertainment and importantly, the seats were wide and comfortable."
Contras: "Very old plane, 767-300. The bathrooms needed a better and more thorough renovation."
Prós: "Voo saiu no horário e chegou 20 min antes do previsto"
Contras: "A falta de espaço e conforto acentua-se cada vez mais!!!"
Prós: "Direct flight from Indy to CDG is great."
Prós: "Tripulaçao de cabine jovem e atenciosa."
Contras: "Atraso de 1h na saída. Delta deve prover meios facilitados para rearranjar conexões perdidas, mesmo c outras companhias n parceiras."
Prós: "Getting off the flight was the best!"
Contras: "The persons who barfed and delayed take off was a not great. Cramped"
Prós: "Service was good. Was upgraded for more space."
Contras: "Intertainment unit was not working correctly. Locked up after movie was over. No offers of any sort from crew about issue."
Prós: "It was a pleasant experience. The crew were very friendly and professional. Their entertainment system and movies etc on-board was very good. Food was great too"
Contras: "Nothing really. A bit more leg room perhaps. It seems delay flights have the shortest leg room when compared to other airlines."
A distancia entre as poltronas era muito pequena, quando o passageiro reclinava a poltrona, ficava praticamente impossível permanecer com as pernas atras do assento. Não servirem jantar apenas sanduiche com somente café e água e não ter café da manha foi inacreditável.
Flight was delayed by about an hour without any explanation.
Prós: "seat comfortable"
Contras: "ticket price"
Prós: "Crew was great Food was fantastic Plane was new"
Contras: "Every thing was perfect"
Contras: "Keep the business and star alliance gold boarding lanes open and exclusive for the respective customers for use at any time whenever they show up at the gate. Otherwise it is a chaos to board along with economy. Also, everything was broken in my business seat"
Prós: "Very good crew and service"
Contras: "Alimentação a bordo e o desembarque em Lima"
Prós: "Crew was courteous,helpful."
Prós: "The seating was comfortable"
Contras: "Crew was not friendly. Frankly being on time would have been great. The extreme delays were unacceptable."
Prós: "I had 3 seats, so a lot of space. There were good viedos option to watch"
Contras: "Better travel With another airline"
Prós: "Agilidade do embarque"
Contras: "Não teve alimentação"
Contras: "Spend over an hour in the plane after landed. We weren’t even Offer water or nothing."
Prós: "Plenty of legspace on Avianca, even on short domestic flights"
Contras: "Freezing temperature, chicken or beef choice with no fish or pasta choices, stinky toilet."
Prós: "Nothing. And I've flown Avianca 4 times and tried giving it a chance."
Contras: "There is always some sort of problem. When I was in San Pedro they said the flight was delayed, then it never came. They did accommodate me with a hotel for the night which was nice after almost losing my job. The last and final time I used this airline I was at JFK 2 hours and 45 minutes ahead of time. I was there at 11:45 for a 2:20 flight. They told me I had missed my flight because I wasn't there 3 hours early. No where on my ticket did it say anything about that. There was a lot of people complaining and then they told me since I "missed' my flight I had to by a new ticket on the spot, leaving me with no option and a heafty fee."
Prós: "O voo foi apenas de 3 horas, mas o atendimento da tripulação foi impecável. O voo atrasou um pouco, mas o comandante compensou."
Prós: "O conforto da classe executiva."
Contras: "O voo atrasou mais de cinco horas. Era para sairmos de Bogota as 21:15 E saímos 01:20. Sofrível. Depois nos deixaram em pé por mais de 15 minutos no túnel de entrada para aeronave. 2 horas da manhã, quem queria comer. Só queríamos dormir."
Contras: "Customer service wasn’t good. Didn’t try to help but instead behaved like didn’t matter to them. Delayed!"
Prós: "It was a delayed for 4 hours and even then was another dalayed of 48 minutes"
Prós: "Speed and On time"
Contras: "The plane"
Prós: "De nada"
Contras: "Partir as 1:35am num voo das 22:19h"
Prós: "Comida, entretenimento e tripulação excelentes."
Contras: "Atraso no embarque, sem explicações óbvias do motivo."
Contras: "Even the replacement flight was late"
Prós: "O embarque foi rápido e o voo chegou no horário."
Contras: "Não serviram café da manhã."
Contras: "Atraso no voo, troca de portão e avião, mudança de nossos asentos."
Contras: "Aviões muito velhos, comida muito fraca."
Prós: "Thanks for making me believe in Avianca again. Thanks for the nice and smiley crew that was on board."
Contras: "Som do sistema de entretenimento não saia na minha poltrona. Comissários me atendimento com má vontade para resolução do problema. Vôo atrasou quase uma hora para sair de Bogotá. Enfim, um vôo padrão Avianca!!"
Contras: "A empresa vendeu passagem com poltrona repetida, eu que havia comprado a mais de 6 meses, fui inocente quando a atendente falou em espanhol que lá em Punta Cana não se permite sentar na saída de emergência e ela mudou meu lugar sem me consultar . Quando entro no avião estavam lá passageiros sentados na minha poltrona."
Contras: "A expectativa de vida aumentou ao longo dos anos no Brasil. A fila de pessoas como prioridade também. Uma senhora entrou primeiro na aeronave e sentou na primeira fileira, apesar de estarem alocados nas poltronas 17 e quando os donos originais chegaram, não conseguiram sentar, detalhe que também idosos, tbm prioridade e de fato tinham escolhido é pago por tal assento. Achei um tremendo desrespeito pelas duas passageiras idosas que tiveram os lugares “roubados”. Elas ficaram bastante chateadas. Outra coisa, com a atual prática de cobrança para despachar mala, ficou bem difícil alocar os pertences."
Prós: "Our original connection was very close, but when we got to the airport for our first flight, they bumped us up to an earlier flight so we had plenty of time for our international connection."
Prós: "Very friendly. Even for a short flight - this airline provides snacks and drinks included."
Prós: "A Avianca tem ótimos padrões de qualidade e vem mantendo ao longo dos anos. Se diferencia pelo conforto na aeronave, pelo espaço entre poltronas e pelo bom entretenimento a bordo."
Contras: "O embarque nos aeroportos ainda é um ponto fraco que pode e deve ser melhorado."
Contras: "Muita sujeira."
Prós: "El único que se salva de todo es el avión que es confortable y moderno."
Contras: "Retrasos interminables, falta de educación de los personales en tierra y en el avión, se comprometieron a ayudar en la conexión y no había nadie, una vergüenza."
Prós: "short flight but excellent service for the price,"
Prós: "Avião novo e espaçoso"
Prós: "Conforto e atendimento. Neste trecho estava tudo de acordo com o que foi oferecido no momento da compra."
Contras: "Acho que poderiamter servido uma refeição próximo ao pouso."
Prós: "We bought the tickets before the pilots strike in Bogota and they were a good value. The prices after the strike skyrocketed."
Contras: "The flight left 2 hours late. They said it was a technical/maintenence issue, but was clearly a staffing issue. The crew that finally did show up did not appear happy to have been called In."
Contras: "atraso que quase nos custou uma viagem internacional"
Contras: "Porquê colocam o ítem comida, se não há comida?"
Prós: "Serviço de bordo"
Contras: "Entretenimento à bordo"
Prós: "O atendimento da tripulação e o espaço das e entre as poltronas. Ressalto a destreza do piloto em nos tirar das turbulências."
Contras: "O encosto da minha poltrona não reclinou e o lanchinho é sempre o mesmo faz tempo."
Prós: "Aviao novo com bom conforto."
Contras: "O voo atrasou mais de 1 hora por causa de somente 1 passageiro que tinha perdido o passaporte."