Our flight was canceled as soon as we reached the gate. No reason given! We were traveling to Buffalo for a wedding. Everything needed for that trip was in my suitcase. I had immediately went down to baggage claim to request my suitcase because I knew i wasn’t going to be able to reschedule the flight. I had no choice but to head to Buffalo (12 hour drive) of I was going to make it for the wedding! I was told my suitcase was headed to Buffalo! I tracked my suitcase and it never showed it leaving Charlotte. I had to buy clothes, shoes and toiletries, not only for me, but my child as well. All I got from AA was, “Sorry for the inconvenience.”
I am not an airline worker, so I can not judge or give opinions on the job. I do think the overall company needs an overhaul to get their stuff together. It seems like everything is very jumbled, unorganized and unhappy, compared to other airlines. I have flown w/ American 3-5 times over the last 3 months. Every single time, there was something going on. My husband and I are flying American to London, in October, to visit our son. We told him to anticipate delays and cancelation.
A lady who wouldn’t shut up next to me. And the baggage crew ( probably not American ) out my bag on with everyone else’s and it was to go to the security
Luggage lost, three days to give it back.
nao tem equipe de solo sufficient em Des Moines, estejam preparado para esperar no avião qdo chegar
The fact that it was over an hr delayed. Then an hr to get my bag in Dfw
The mask policy is not enforced by the crew. Multiple people around us would not even wear the mask or have it on their chin. Flight attendants would walk past these people and not say anything. All they do is make overhead announcements about the masks being mandatory but they are terrible at enforcing the rules, very disappointing.
Typical flight to Peoria. Had to deplane in Dallas due to lack of AC and other technical problems.
Prós: "Everything as great"
Contras: "The white woman who checked my ticket at the gate was So rude!"
Prós: "Entertainment on seats"
Contras: "I sat in seat 12A- the window was so hot it was burning my arm and I was extremely hot. Not sure if it’s from the engine heat or sun but it’s probably a mechanical issue that the 737 should address. Horribly uncomfortable trip."
Contras: "The flight was 2 hours delayed because there was a mechanical issue on the plane. We sat and waited on the plane for 1 hour while the Maintenance crew tried fixing the problem. After sitting there for one hour, they told us the problem wasn’t fixed and we have to change aircrafts. The other aircraft was all the way in terminal D (we were in terminal A) and the boarding process took a long time. Overall it was an awful flight and experience with American Airlines. I missed my mother’s birthday party because of the 2 hour delay."
Prós: "Pontualidade no embarque."
Contras: "Alimentação no voo"
Prós: "Fast food service"
Contras: "Very narrow seats in coach. If you’re sitting next to a larger person expect to be crunched."
Prós: "The crew"
Contras: "Less turbulence haha"
Contras: "O snack poderia ter sido melhor. E o assento poderia ser mais confortável"
Contras: "This leg of my trip went off without a hitch boarding and crew were very professional."
Contras: "A recepção no aeroporto extremamente inflexível"
Prós: "O assento e um pouco apertado !"
Contras: "Conforto nos assentos !"
Contras: "Had to take shuttle to other side of airport which took over an hour. Very very poor experience. Also, Seats had no room pull down table."
Contras: "British Airways is impossible to get in touch with! We had a 2 hour delays so I missed the connection from London to Edinburgh and now I can’t get ahold of an agent to inquire for standby. So instead I get to wait 9 hours for the next flight out."
Prós: "Just ok"
Contras: "No customs forms on board. Big inconveny"
Contras: "Não serviram lanche num voo de 6 h, só biscoito e suco e não tinha o que comprar! Esgotou antes de chegar no meu assento. Tripulação mal educada, o voo atrasou, turbulento quase o tempo todo. Não houve tempo habil pra comprar nada de lanche porque o voo de Los Angeles chegou em cima do embarque dele"
Contras: "Conforto, espaço muito pequeno"
Prós: "Yes the flight was slightly empty so I had a ton of room!!!!"
Prós: "Aeronave pequena porém é um voo rápido."
Contras: "Nada a declarar"
Prós: "The inflight entertainment and WiFi was great."
Contras: "The food could’ve been better"
Contras: "Poucas opções de filme, e varios deles sem legenda em português."
Contras: "Tripulação barulhenta conversando e gritando em voo noturno . Não existia fones disponíveis"
Prós: "The boarding was great. The food and comfort was consistent with the average."
Contras: "The crew (some, not all) could have been friendlier and more accommodating. Entertainment is better with TV’s at each seat for variety."
Contras: "My son and I had seats in different places and they asked him to move forward several rows because of weight and the seat beside him was empty so I asked if I could sit next to him and they said no without giving any explanation. That kind of upset me. Just a short explanation would be fine."
Contras: "Serviram apenas um pacote com 2 bolachas no cafe da manha"
Prós: "Pontual e hospitalidade no check in"
Contras: "Comida ruim no jantar, cafe da manha nao tinha nenhum tipo de proteina, somente croissant, fruta, suco e cafe. Comparando com a Air France, qualidade da comida foi bem inferior"
Prós: "A variedade de filmes e opções de entretenimento."
Contras: "O ritmo do serviço de jantar parecia atender mais o interesse da tripulação, para "se livrar" do trabalho e p[oder descansar, do que em oferecer um bom serviço aos clientes. A iluminação da aeronave também é apagada antes do término do jantar, aparentemente para acelerar a conclusão da atividade. Decepcionante."
Prós: "Getting off the plane"
Contras: "3 hours late flight- customer care very insensitive and unhelpful"
Prós: "No complaints honestly. Crew was friendly, boarding was painless, and flight was comfortable."
Contras: "The plane was old, but it didn’t really impact my flight at all."
Contras: "A menina que sentou ao meu lado estava com cigarro eletrônico e deu umas tragadas durante o vôo. Tinha apenas um comissário de bordo que não viu a fumaça que ela fazia. :("
Contras: "Houve, segundo informações, problema mecânico da aeronave que motivou a permanência de todos dentro da aeronave do horário do embarque (antes das 20 até próximo a meia noite. No dia seguinte o mesmo vôo previsto para 15:30 acabou saindo na madrugada do outro dia."
Prós: "Foi pontual e comida estava boa."
Contras: "Poltronas apertadas bem desconfortáveis. Não há entretenimento individual."
Prós: "Plane was surprisingly spacious in coach and very clean."
Contras: "They seemed to have entire plane boarding in group 6. Hardly anyone boarded in groups 1-5, and when they called 6 the entire gate area lined up."
Prós: "I got to japan"
Contras: "I paid for Japan airlines because they are a clean airline and service is superior. Watch the fine print. My seat was dirty crumbs and leftovers left in the pouch and folding tray."
Prós: "Nada, mesmo pagando o que se paga em outras companhias para ir de Exec, a exec da American nada mais é do q uma econômica com mais espaço."
Prós: "Classe executiva oferecida espontaneamente pela AA"
Prós: "The gate was close to security, quick embarkation, departure on time, kind and professional service, decent size aircraft and overhead bins."
Contras: "Kind of dated, wifi didn’t work."
Prós: "Aeronave limpa, nova e bem arrumada."
Contras: "O conforto da aeronave deixa a desejar. Alimentação não agrada. Muitas das telas de entretenimento não funcionavam."
Prós: "Check in em GRU foi tranquilo e rápido. O embarque correria tudo bem também, e a decolagem aconteceu no hora prevista. chegamos a Miami com antecedencia... tempo que foi perdido na imigração, que apesar de relativamente rápida, filas enormes e multidão de gente."
Contras: "Os lavatórios são sempre sujos, com mal cheiro e por vezes os materiais (sabonete, papéis...) acabam. Utilizá-los antes do pouso então é uma desafio. Para voos tão longos, as cias aéreas deveriam pesar em algum solução para manter o padrão de limpeza durante todo o voo, não somente no embarque."
Prós: "None of the experience was pleasant"
Contras: "First flight was delayed causing us to miss the 2nd flight and we ended sleeping on a chair at the airport waiting for a morning flight. AMERICAN AIRLINES didn't even have the decency to put us in a hotel for the night due to their delay. Then they added a 2nd lay over which was delayed for hours also. Traveling was to visit my mother who had cancer and I was sick so this made the trip even more distasteful."
Prós: "Nothing at all"
Contras: "It was very hot inside the plane and dificult to sleep No breakfast when we arrived in Brazil In Lima, after the flight from Miami, the period for the connection to Brazil was very short. At the airport, when I inquired about attention to get through the security line, the answered was that we have to ask for permission to pass before the passagens that was waiting in queue."