Embarque não respeitam o cartão de fidelidade q tem prioridade são confusos e não adianta explicar .
The breakfast menu was quite disappointing in comparison to the other food I’m used to being served on Qatar Airways
Very lethargic, lazy, rude process to check-in and board the plane. The staff is not well trained or has no care for customer service or any decency at all. First time flying Qatar airways after hearing so many good things about the airline, however the experience was awful!
Excelente opção para rotas para a Asia
TV monitors are very old. Touchpad does jot work well.
It’s good, thanks for all team members
Prós: "No distance between passengers (covid)"
Prós: "Great crew, excellent staff at the airport. Planes were nice and comfortable. Food was ok. They have an excellent price to quality ratio; you can often get great prices on some of the more popular destinations and the service is 5 stars."
Contras: "Some alcoholic drinks"
Prós: "Train the stuff Better food"
Prós: "O vôo foi tranquilo, sem problemas ou imprevistos."
Contras: "A comunicação e orientações poderiam ser em meu idioma, mesmo que fosse uma gravação eletrônica, incluindo o menu da alimentação e o check in no balcão."
Contras: "Be more professional"
Prós: "The crew were good"
Contras: "Food- eggs were terrible. The touch screens for the movies didn't work properly on either of our seats. Flight took off late, spent a long time taxi'ing. Sound for announcements was very bad"
Contras: "Delayed by 1 hout"
Prós: "The seat was comfortable, and food was very nice."
Contras: "Nothing I could think of"
Prós: "Too crowded"
Contras: "One more staff will be better"
Prós: "Tripulação muito atenciosa"
Contras: "Nao funcionou a tv"
Contras: "Excellent service and stuff"
Contras: "Lights did not work, so diner was guessing whats was in the tray"
Prós: "Left on time, arrived on time. Children aboard did not cry !uch."
Contras: "Entertainment on the Boeing 777 suffered from access problems"
Prós: "Não há nada a comparar com a Qatar, atualmente."
Prós: "Crew was very attentive especially effective helping a mother with a spoilt screaming child!"
Contras: "The food was very mediocre!"
Contras: "Our flight was delayed from Hyderabad to Doha and they did not allow us to board the flight as connecting flight from Doha to Dallas would have been left. They did not have seats for next day , the earliest we could go was 2 days later. They did not apologize or compensate for delay."
Contras: "The airline demaged both of my completely new suitcases. They both had TSA approved locks. One of the suitcses has a missing wheel, another one ripped zipper and missing lock and it was wraped in plastic. A few items were missing from that bag."
Prós: "Servico espetacular"
Prós: "Arrived early in Budapest. Good leg room."
Contras: "Not enough toilets for length of flight and number of passengers! Always a long queue. Long bus journey from terminal to plane."
Prós: "Too tired after almost 24 hours traveling. No complaints."
Prós: "It is so far a cut above the American carriers. There’s no way to compare them, because Qatar Airways is so far superior. The seats are far more comfortable and larger, the amount of legroom is far superior, you have much more personal space, and the craft is cleaner. Flight Attendants are fantastic! They provide excellent personal care, and are there for everything. They are supremely polite and courteous, and bring things in mediately. Very often anticipating your needs. This is what flying used to be like on United and American. But those people have completely forgotten what service is. Qatar is a 5 star airline. United and American, to my view, are 2 star at best."
Prós: "Good movie selection, very friendly crew"
Prós: "Everything was good - food, entertainment, on time."
Prós: "Best business class I have ever been on. Better than most First class."
Prós: "O serviço de bordo da Qatar é muito bom."
Contras: "O lounge de Guarulhos é muito simples, poderiam melhorar."
Prós: "Overall a good service with good food."
Contras: "When flying from New Zealand to Doha, we departed Auckland at 15h25 and due to the time zone, most passengers body clocks would have been expecting sleep within a few hours. However we were flying West and thus into daylight. Sadly the window seated passengers were not asked to close their window blinds to block out the sunlight and many were left open. This made the cabin very bright and a difficult environment in which to sleep. Too much advertising before the on board videos, but otherwise content was good."
Prós: "Good food and good hospitality"
Prós: "crew was lovely and plane was very new"
Contras: "food quality is not very good: sometimes it was hard to see what it actually was and it tasted like that too. headrest in the new plane is not comfortable at all as it is rigid and can only be moved up and down."
Prós: "Atendimento muito bom melhor que outras companhias, Qatar faz diferença"
Prós: "All crew were nice"
Contras: "Diabetic food not palatable,. No Mango juice, did not serve Diabetic meal earlier. I had hypoglycemia.."
Prós: "The same as the flight from L.A to Doha, did not feel the time passing..."
Contras: "I have nothing to complain about..."
Prós: "food, crew ."
Contras: "entertainment choices for Hollywood movies are limited."
Prós: "Exceptional service!"
Prós: "Food is good"
Contras: "Economy seat"
Contras: "The flight from Sao Paulo to Doha was canceled which delayed our travel by 24 hrs. With the baggage being mis-labeled from Rio we almost lost our bags. the crew was not communicative and the entire experience terribly stressful."
Prós: "childrens meals and play packages. service was good, and bathrooms were kept clean. The meals were tastey and fresh."
Prós: "Exceptional staff, nothing too much trouble. The aircraft is new and all facitlies great. Will fly with Qatar again"
Prós: "Atendimento, cordialidade , poltronas , entretenimento , simplesmente é tudo muito bem feito"
Contras: "Nada a declarar"
Prós: "Felt like a new plane, with great service!"
Prós: "This was car better than most flights I've been on in the US. Lots of leg room excellent entertainment system good service and customer care."
Very friendly crew and nice comfortable seats for coach even.
My family took 3 tickets . Then we got 3 separate tickets . It is not fair for family sitting in different seat.
Great flight. Wonderful crew, delicious food, comfortable seats.
Mais opções de filmes em português.
Perfeito em todos os aspectos
Prós: "plane is comfortable and business class bar is great"
Contras: "Boarding was a mess and food is terrible"
Prós: "Entertainment, punctuality, helpful crew"
Contras: "Embarque com finger e mais próximo do gate"
Prós: "O voo foi ótimo e bem tranquilo. Ótimo bar para as classes Premium e assentos muito confortáveis."
Contras: "A ultima refeição da rota não foi oferecida, mesmo sem ter colocado a informação de não incomodar no assento (adesivo disponível para informar a tripulação que o cliente optou por não fazer a refeição)."
Prós: "O assento é realmente muito confortável e o bar no fundo do A380 é fantástico."
Contras: "The boarding process at Addis Ababa airport was late, slow and very disorganized. Once on the plane, it was very chaotic as passengers did not wait for people to put bags in the overhead bin without passing by, and not all overhead bins were open for loading. Please control this process better."
Prós: "O entretenimento foi ótimo!! Tripulação muito atenciosa!!"
Prós: "Good crew, comfy seats and good food and entertaning"
Contras: "The boarding was terrible -lots of pushing and shoving"
Prós: "ICE program and WiFi made the trip comfortable."
Contras: "Depending on the plane, you may not get comfortable seats and have difficulty using the touchscreen. The cabin crew is a bit slow in responding to requests and show attitude."
Contras: "No almoço tinha 2 opcoes: frango e peixe, escolhi peixe mas não tinha no momento e teria de esperar para esquentar, optei pelo frango e no final foi ma boa escolha, pois estava bom"
Prós: "Latam could not issue a boarding pass at Santiago. This led to long waiting at Brazilian immigration checkpoint. Not having a Visa kept me.from entering the immigration and security wont let me in without a boarding pass. security supervisor had to contact Emirates ground staff who escorted me."
Contras: "The seat recliners didn't work for 3 of our seats. The buttons were so hard and were not functional. 2 of the crew members were NOT welcoming while others were. Not expected from Emirates."
Prós: "Crew was amazing and meals were perfect."
Prós: "In general, everything as expected, some crew members were even extra nice."
Contras: "When checking in, they were quite slow and they didn't seem like they wanted to be helpful. Some crew members were not as helpful as when we were going to Brazil, and even the way they communicated the rules was not always very nice, but not rude either."
Prós: "Padrão Emirates Ou seja, tudo muito bom"
Prós: "Assento comum da classe econômica mais largo e com mais espaço para as pernas"
Prós: "Hard to say, it wasn’t a good experience. Flying from Bombay to Toronto was really bad."
Contras: "They broke my baby stroller, they didn’t bag with or handle with care. It was new stroller all damaged from Bombay to toronto flight."
Prós: "Tripulação e assento"
Prós: "Everything I saw a younger girl in the bad room passed out the crow help her a lot"
Contras: "Excellent service"
Prós: "Crew always great. Aircraft great."
Contras: "Tv screen too old. As not good as A380."
Prós: "Crew was good"
Contras: "Delayed departure, seats were not selected properly. We were 6 were the preferred seat for one of them was window. However, they selected seats in the middle till the last before window."
Contras: "I did not get vegetarian food. And when i book that ticket i didn't get the option of food selection..."
Prós: "Voo e ótimo"
Contras: "Staff no solo e PESSIMO"
Contras: "Quando cheguei minha conexão durava mais de 24h eles não me deram hotel muito menos alimentação! PÉSSIMO atendimento!"
Prós: "Emirates perfeita"
Prós: "On time boarding . Crew was helpful"
Contras: "Food was not satisfactory"
Contras: "Cairo airport: Personnel have no manners. Rude, disdainful security staff who bark at passenges as if everyone is a criminal. Must be related to the Egyptian mindset. Dubai airport: Endless taxiing from aircraft to terminals, endless shuttle rides between terminals. You feel like a rat scuttling through underground tunnels and dismal byways through a wateland of darkness to be spat out at ugly, uninviting entrances somewhere in the bowels of Dubai International. No signs, no knowledgeable personnel to explain anything to you. No attempt at making travelers feel comfortable, no attempt at making the surroundings look pleasant. Must be the culture. The flight itself has wonderful staff, but the airport makes me not want to fly Emirates again!"
Contras: "Took a long time to get the crew together after the plane was ready"
Prós: "I love rraveling eith with Emirates. The seats are comfortable. They have good entertainment system eith a variety of choices. The attendants are polite and respectful and they do an amazing job. The food is good as well."
Prós: "I like thec customer service. Very accommodating"
Prós: "Comfortable overall, not much turbulance"
Prós: "Embarque pelo Lounge é muito rápido"
Prós: "Great flight crew!"
Contras: "A cadeira ao se apertar os botões travava.... A tv toda hora, do nada, saía do filme.e ia pra tela principal. Melhorou qdo comecei a usar o controle que fica ao lado da poltrona, pois pelo touch screen na própria tela wstava impossível. Decepção para quem paga caro por um serviço melhor."
Contras: "By the time the food cart reaches rear zones , there are not much left to choose from. It should be better managed so all passengers have a chance to pick the food of their choice."
Contras: "Cobrança de excesso de peso apesar de eu e minha família ainda termos 69kg de franquia é de termos despachado as mesmas malas do voo Brisbane para Dubai, com a mesma Emirates, normalmente. Assento quebrado. Assento do meu filho sujo. Não recomendo parar em Dubai pela arbitrariedade da Emirates"
Prós: "Emirates was top in service, organization, personnel. Planes were clean, staff attentive and personable and wanting to help. Been a long time since service this good and on such long flights. Cabin personnel of multiple nationalities and languages only added to the flight. They even returned my phone mistakenly left on board. Would recommend them to all."
Contras: "Entertainment system on smaller planes not as responsive as newer models. They need to improve web info to share layover process for hotel vouchers and visa."
Prós: "Atenção e simpatia da tripulação"
Contras: "A classe executiva na disponibiliza chinelo, muito menos pijama como outras companhias aéreas fazem. A poltrona ao estar totalmente na horizontal não dá o conforto que dá, por exemplo, a poltrona da Etihad."
Prós: "Nice new Boeing 737 with great movie choices."
Contras: "Boarding in Phuket was late and disorganized. The walk from arrival gate to baggage claim was over 1 km. Meal service ran out of chicken (but had vegetarian)."
Prós: "I slept well since I updated to business class."
Contras: "Service was awfull. Noticed the air hostesses showed discrimination while serving meals and attending the passengers like me. I had a very positive experience in the past but not on this trip."
Adorei a companhia é super recomendo
Se puder dispor de alguma grana, pague pelas poltronas em duplas, se estiver acompanhado é o melhor, para evitar o estresse de levantar para um banheiro no meio da madrugada
Prós: "Take off and landing"
Contras: "Layover time"
Contras: "Not to have 2 distressed cats on board meowing non stop for 10 hours."
Prós: "The seats were much more comfortable then my last flight. The entertainment system was also updated from the 1980’s remote and cord ones on my flight from DC to Paris."
Contras: "There was no food between the two meals on an 8 hour flight. I had a flight attendant rudely tell me that there is nothing to offer until the next meal. No one reached out to me about the horrible flight and comments I made from the last flight."
Contras: "This airline charges for everything, and after you pay once, they try to charge you again, and again, and again (four different people tried to charge me 4 different times for my two checked bags). And they lost the record of my payment, so I had to show 4 times the Amex receipt showing that I had paid before. It took 45 minutes and 4 non receptive agents for me to get my luggage checked. British Airways is significantly better."
Prós: "The crew was OK, but nothing special."
Contras: "Air France should not sell tickets for which the connection flights are almost impossible to catch. My luggage was not transferred to my connecting flight. I had to run to catch the flight to Bucharest. At CDC there were only two custom officers for checking passport of EU citizens, on a Saturday morning with hundreds and hundreds incoming travelers. On top of it, one female officer was rude. Typical french :("
Prós: "The crew"
Contras: "The time. The flight was late for 1 hour. I miss everything and also I get very late to our Airbnb and I was with my family and child"
Prós: "Crew attentive. The delay was due to airport conditions in FCO, cannot be blamed on Air France."
Contras: "Food. For a 2-hour plus flight, from 11am to 1:30pm, we got 20gr pretzel sticks. This is ridiculous. Don't pretend you are not low-cost! Formerly, before the Joon failed (thank God) venture, Air France had real sandwiches around that time of the day on that line."
Contras: "The food is usually very good, this time it was poor to disappointing- dark meat chicken.., tasteless & unhealthy....mushy fruit dessert choices"
Contras: "Seats were too close together."
Contras: "the tray was broken and the water felt all over. the flight was 1 hr delayed. All of us stood the 1 hr waiting to know what's next. We could sit."
Prós: "Fly was delayed.i was told my bag would go to end but it was not.instead of coming to the hotel 7pm i came 1am."
Contras: "Explain me to take the bag on time.it was almost left in the airport."
Prós: "Tripulação excelente."
Prós: "Incredible staff. Super polite"
Contras: "Entertainment worked sporadically"
Prós: "The crew was very helpful in all respects."
Contras: "Not getting everyone standing in line to board one hour and 10 minutes before scheduled departure."
Prós: "On time, no hassle."
Prós: "I really liked my seat, but it was one of the only ones that didn't have a USB port."
Contras: "See above. Overall, very nice experience."
Prós: "The crew was pleasant and boarding efficient I lucked out with first class"
Contras: "The flight delayed for 2xhours from Paris to Cincinnati"
Contras: "The food was mediocre. Flying La Compagnie in the past was a much better food experience."
Contras: "More chose in meals. I flew to and from within a week. All I had were chicken, chicken and chicken for snack too."
Prós: "Genial ! Comissários fantásticos ! Alegres e educados ! Parabéns ! Comida nota 10."
Contras: "Nunca havia visto um time de comissários tão educados , prestativos , felizes e que tornam a viagem uma excelente experiência ! Parabéns !"
Contras: "Not really an Air France flight, AF not interested in taking care of their frequent fliers."
Prós: "Do conforto, comida e os atendentes muito educados."
Contras: "A falta de creme para as mãos na necessaire, ou ao menos no lavatório. As mãos ressecam muito em voos longos."
Prós: "Air france crew at Mumbai Airport very rude and not supportive during checkin"
Prós: "The crew was very gentile."
Contras: "No enterteinment on the plane."
Prós: "Crew members"
Contras: "Up to 1 hour late and they leaved my baggage in Paris"
Contras: "I didn’t have time to make it through customs. Missed my flight"
Prós: "That flight have been short"
Contras: "Fly attendants have been in hurry when they served snack"
Prós: "Crew were pleasant most of the time"
Contras: "Boarding process is total chaos Took 40 mins to.check in at desk , pre ordered for wheelchair Never showed ...total zoo Beds advertised as lie flat bu they are NOT 180 degree flat , legs hang down - bad for circulation"
Contras: "Crew not only lacked sensibility to understand the purpose of an emotional support dog but kept harassing me about the dog being tied to my seat. At some point a flight attendant even tried to touch my dog, invading my personal space. When the dog rightfully acted defensive trying to protect me, the crew member started threatening me that he would have the dog sent to cargo, the last thing a person with an emotional support pet wants to hear. Extreme lack of professionalism."
Prós: "Cordialidade da tripulação."
Contras: "Assentos demasiadamente inconfortaveis para um vôo de longa duração. Comida de baixa qualidade."
Contras: "They loosed our reserved seats, our luggage, food was awful, ground staff was disrespectful."
Prós: "Nothing particular"
Contras: "Nothing particular"
Prós: "Although we departed late from Paris, it arrived on time to Mexico City. Most of the stewardess very professional and kind."
Contras: "Although we traveled in Business, all business cabins were full of children, tired crying, walking around. My suggestion to AIR France would be that the small cabin of business were assigned to adults only. Regarding food, some options were not available when our turn came."
Prós: "Crew was professional and friendly. Plane was clean. And food was served quickly without the hassle of ordering from a menu and paying. And it was delicious. Best airline food I’ve had in a long time. The chocolate dessert was incredible. And a coffee to go with it. Made a three hour flight very pleasant."
Contras: "All airlines need to remove a row of seats and give everyone just a bit more legroom."
Prós: "Os assentos e a organização da tripulação são ótimos."
Contras: "Não há entretenimento, então recomendo apenas voos curtos."
Prós: "Boarding & crew (inc ground staff & check-in) all good."
Contras: "Food not great - not all menu options available. Limited choice of drinks. Very small, low-resolution, seat-back screens with a luggish & outdated interface. Limited choice of movies."
Contras: "Some toilet facilities out of order and some slow service"
Prós: "Arrived on time"
Contras: "Cattle car accommodations"
Crew was very attentive and flight was ontime
Friendly crew and no delays,
Um absurdo limitarem a quantidade de água que vc pode beber. Fiquei passando sede.
Quando chegaram em nós para servir q comida, já não havia mais nenhuma opção, apenas macarrão. Eu não como massa, então acabei ficando sem o jantar. Muito ruim!
reduziram absurdamente as porções de comida! Na janta serviram ou macarrão ou carne com batatas escolhi a carne por encher mais o estomago mas foi uma porção absurdamente pequena , junto com uma tirinha de pão e 1 alfajor... antes serviam porção de salada, sobremesa e uma porção decente de comida! Café da manhã foi um sanduíche de queijo com presunto ou omelete aí tem escolha de iogurte ou fruta, bem diferente de como era, serviam pão, iogurte e fruta para todos! Sem contar que no meio do vôo não serviram nem água nem nada
Poderia melhorar quanto a mais informações do Check in no app pois não foi muito claro demorei um pouco para achar aonde fazia check in na volta e na ida deu um pequeno probleminha no check in do outro passageiro. Tirando isso gostei do atendimento.
Nada para reclamar. No quesito atendimento da Latam via telefone (SAC) sobre dúvidas da viagem fui excepcionalmente bem recebida. Fiquei muito feliz. Obrigada!!!
They didn’t give any food so I was starving in the end of flight and one of the flight attendants wasn’t polite with passengers.
A aeronave estava muito fria.
The flight was good, no issues to complain about.
o embarque demorou mais de uma hora, e depois ficamos mais uma hora aguardando documento de embraque com lista de passageiros para liberarem o voo.
Cheguei com 1 hora de antecedência no aeroporto e me impediram de embarcar, alegando que as novas regras da ANAC pedem antecedência de duas horas.
They need more staff to work at check in desk or change flight hours. There were 2 flights of LATAM at the same time and other 2 flights near my flight hour so the line to check in were too long and it didn’t move fast. I understand that now they take more time because they have to check many papers because of COVID-19. But I nearly miss my flight. I barely arrived to the gate 5 minutes before departure time! And obviously this things leads to delay.
Vôo atrasou mais de 6 horas e a empresa com total descaso para com os clientes
O portão de embarque usualmente utilizado para esta rota, é um dos piores do aeroporto de Guarulhos; fica no piso inferior, com 2 ou 3 portoes de embarque e além de geralmente o espaço estar lotado, o acesso à aeronave se dá através de um onibus. Gostei do desembarque feiro por fileiras.
O que mais gostei foi a cordialidade e prestatividade da tipulacao O que pode ser melhor: entreterimento e conforto
Assento péssimo, extremamente apertado.. muito mais que as concorrentes!! Entretenimento também não funcionou
No embarque deixaram os passageiros parados em fila dentro do finger com um calor absurdo.
Prós: "Somente do ckek in"
Contras: "Maior cuidado com as medidas nesta pândemia..Tive muito medo de estar a bordo com a aeronave lotada"
Contras: "Excelente atención y servicio"
Prós: "O tratamento dos funcionários."
Contras: "Ter algum conforto para quem tem escalas demoradas."
Prós: "Sim, tudo muito bom"
Prós: "Muito confortável. Boarding muito rápido. Muito bem atendido a bordo."
Contras: "Infelizmente o serviço de bordo não pode ser apreciado, mas entendo que é pela segurança dos passageiros."
Prós: "Bom atendimento, pontualidade e preço justo"
Contras: "Distanciamento social entre os assentos"
Contras: "Boarding was very confusing. The waiting area was filled with people milling around, trying to find their line."
Prós: "A Tripulação atenciosa"
Prós: "The middle seat empty AMAZING!"
Contras: "Bigger glass for wine !"
Prós: "All good"
Contras: "To drop the bag was very messy"
Prós: "Assento desconfortavel"
Contras: "Assentos mais confortaveis"
Prós: "All the staff was great."
Contras: "I was trying to upgrade for business and the front desk told me Can only be done 24 hours. What diferentes it makes if I paid in front desk or by the phone?"
Contras: "They don't come around with drinks very often on LATAM. We bought our startup supply at the airport. First drink round was two hours into the flight."
Prós: "The crew was very warm."
Contras: "Seats very tight."
Contras: "the cabin and seats are old and seems dirty"
Prós: "Crew was good"
Contras: "Seat not comfortable"
Prós: "Neat, polite and orderly. Great food!"
Contras: "Not much."
Contras: "Strange use of curtains upfront during flight. I was asked to check my carryon for free to help out with boarding, but then had to wait longer to get the bag in baggage claim. It was the last bag of my checked bags to show up. Checked carryon bags should have a higher priority to return."
Prós: "Friendly and correct cabin crew."
Contras: "Leg space. There was very little leg space. One hour before the flight departure they were already announcing 'last call' on the airport screens."
Prós: "This non-stop flight was wonderful. The aircraft is comfortable, the whole flight was smoothly, even though it's fifteen hours flight."
Prós: "Tripulação tranquila."
Contras: "O lanche."
Contras: "Companhia sem serviço de bordo. Cobra por tudo e com preços absurdos. Péssima companhia. O máximo que oferecem é uma água ."
Prós: "Da tripulação"
Contras: "A aeronave não tinha entrada usb para carregar o celular, sem o celular não tinha opção nenhuma de entretenimento, deveriam colocar disponível pelo menos umas revistas. A comida, só tinha a opção de um biscoito ruim, achei péssimo."
Contras: "Espaço entre as poltronas"
Prós: "O entretenimento a bordo é excelente filmes atualizados e pra todo gosto!"
Contras: "A tripulação poderia ser mais gentil!"
Contras: "They lost one of my bags. Amateur and inefficient company. Avoid at all cost."