Evitar escala em amsterdam
Aeroporto de amstedam colapsou Evitar
O atendimento foi ótimo, seja no embarque seja no avião, todos muito atenciosos...
Voo atrasou uma hora para aguardar passageiros em conexão.
Delays. Endless walking at Schiphol, most exits closed. No staff or signs.
Tenho necessidades especiais de alimentação (doença celíaca) e fiquei com pouca opção para o lanche a bordo no trajeto Amsterdão/Lisboa.
Fui muito bem assistida, principalmente pq antes de voar eu despenquei da escada rolante e recebi uma assistência incrível. Mas a comida e a variedade de filmes muito ruins.
They canceled our flights but the flight went on anyway.
Prós: "Absence of food"
Contras: "In flight service"
Prós: "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
Contras: "Very nice crew and great food"
Prós: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Contras: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
Prós: "The plane size & comfort was excellent. The staff were very friendly"
Prós: "Impressive service... amazing crew, very friendly and professional"
Prós: "Fast boarding"
Contras: "Slow in refuelling, got us delayed for 40-"
Prós: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Prós: "A Gol faz o estilo low cost então não espere grande coisa."
Contras: "O atendimento da tripulação."
Contras: "A mesa de bordo e a bandeja de refeições não estavam firmes. A bandeja escorregava o tempo todo."
Contras: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"
Prós: "Infelizmente não tive nada que me agradou, tanto que não voltarei a voar nesse companhia."
Contras: "Tudo, o atendimento ao cliente é péssimo."
Contras: "Tudo tem que ser melhorado"
Prós: "Newer plane, crew was amazing, seats were adjustable"
Contras: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Prós: "O voo saiu adiantado, pois todos ja estavam no aviao."
Prós: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Contras: "A queuing system would be better-it was a bit disorganised at Amsterdam!"
Prós: "Refeições de alto nível"
Contras: "1. In Flight Entertainment 2. Controlled In Flight Temperature"
Prós: "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Prós: "Crew was friendly"
Contras: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
Contras: "Acomodação na área econômica, espaço entre as poltronas."
Contras: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Prós: "Filmes à disposição"
Contras: "Auxiliei no atendimento a um passageiro que passou mal, e a comissária me informou que iria receber um desconto numa próxima viagem, e que receberia tal desconto em meu e-mail, porém não o recebi. Meu nome: ELISABETE DE SOUZA PINHEIRO. Preenchi e assinei em seu tablete inclusive."
Prós: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Prós: "Like the overall KLM experience"
Contras: "Food could have had better quality and the stewardess served it all at once versus in the various courses."
Prós: "Being fed was amazing and watching free TV was great!"
Contras: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Contras: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."
Prós: "The flight was smooth, the service was friendly, and the food with plentiful."
Contras: "Too much activity in the cabin during the flight."
Contras: "not really"
Contras: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
Prós: "A tripulação fez o quê pode para nos ajudar!"
Contras: "Devido à um pouso de emergência fomos forçados a pemanecer dentro do avião por 8 horas!"
Prós: "Sistema de entretenimento é um destaque a parte! Opção de internet à bordo (pagamento a parte), refeição de excelente qualidade!"
Prós: "Os acentos são os padrões da classe econômica, mas um destaque que merece respeito é o sistema de entretenimento/multimídia, além da opção de internet à bordo (pagamento a parte, caro, mas para quem precisa, é ótimo). Sempre tem algo na galley para quem gosta de esticar as pernas!"
Prós: "Do serviço de bordo"
Contras: "Gostaria que tivesse uma tradução para português, através do sistema de multimídia, seja por legenda ou áudio, nas orientações no decorrer do voo"
Contras: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Contras: "Our lougage did not arrive"
Prós: "Crew was awesome"
Prós: "Arrieved on time!"
Contras: "Dem entretenimento"
On time and nice service on board
Um absurdo limitarem a quantidade de água que vc pode beber. Fiquei passando sede.
As mudanças feitas de última hora foram desgastante por não ter opções razoáveis dentro do horário que eu tinha contratado. A LATAM tem um serviço muito ruim de APP que poderia facilitar resolver estas pendências de mudança de voos.
We were charged to check bags
reduziram absurdamente as porções de comida! Na janta serviram ou macarrão ou carne com batatas escolhi a carne por encher mais o estomago mas foi uma porção absurdamente pequena , junto com uma tirinha de pão e 1 alfajor... antes serviam porção de salada, sobremesa e uma porção decente de comida! Café da manhã foi um sanduíche de queijo com presunto ou omelete aí tem escolha de iogurte ou fruta, bem diferente de como era, serviam pão, iogurte e fruta para todos! Sem contar que no meio do vôo não serviram nem água nem nada
Poderia permitir escolher assento em algum momento
Nada para reclamar. No quesito atendimento da Latam via telefone (SAC) sobre dúvidas da viagem fui excepcionalmente bem recebida. Fiquei muito feliz. Obrigada!!!
They didn’t give any food so I was starving in the end of flight and one of the flight attendants wasn’t polite with passengers.
Tudo muito bem, tudo muito bom, Ressalvas: Não é possível servir chá de camomila no café da manhã. É um disparate. Tem que haver outras opções de chás. Aliás vocês poderiam voltar a disponibilizar aquele lanchinho da madrugada. Faz falta. Outra coisa: Vocês marcam nossos assentos, parece que por sorteio, sem respeitar a necessidade de cada um. Sou uma senhora de 80 anos com problemas nas pernas e levanto varias vezes durante o vôo. Preciso de uma poltrona no corredor. Simples assim. Não pode ser por sorteio Respeitem seus usuários que escolheram vocês dentre tantas companhias.
Cheguei com 1 hora de antecedência no aeroporto e me impediram de embarcar, alegando que as novas regras da ANAC pedem antecedência de duas horas.
O voo de BH x RJ foi bem organizado sem intercorrências absolutamente pontual!!
Aviões estão velhos, barulhentos.
Voltar a ter serviço de bordo, mais espaço entre as poltronas
Prós: "Aeronave vazio, dando melhor alojamento para todos"
Contras: "Servir um lanche básico"
Prós: "Pontualidade e cordialidade"
Contras: "Problemas de espaço, por conta do meu tamanho, mas nada demais"
Prós: "Tripulação excelente"
Contras: "Assentos achei muito compacto"
Prós: "seat was comfortable"
Contras: "On a long flight, lack of drinking water during the flight, need to improve on this. Lack of communication needs to be improved"
Prós: "Assento desconfortavel"
Contras: "Assentos mais confortaveis"
Prós: "the crew was good!"
Contras: "It was freezing inside, and I could not regulate the cold, I became sick on the way to my vacation"
Prós: "Embarque organizado e no horário apesar de ter sido feito no portão J5 que não é dos mais espaçosos. O atendimento da tripulação foi excelente!"
Contras: "A comida é OK, mas a apresentação da comida poderia ser mellhor."
Contras: "45 minutes between getting off the plane and getting your bags is ridiculous"
Prós: "Crew was great. Seat was great."
Contras: "Food. I didnt eat anything else on this trip with the exception of LATAMs provided meal and by landing I was in the ER with a food borne disease. Fluids coming out both ends hooked up to an IV to rehydrate my body while they ran tests which confirmed the food... Everything else was great just don't eat the food."
Prós: "Foot rest in coach"
Contras: "Airline reservation staff is rude. LATAM smart phone app not integrated with their systems properly"
Prós: "The seats and plane were comfortable"
Contras: "Baggage options were not indicated properly on the travel agent ticket, nor during check-in"
Prós: "Friendly staff clean cabin"
Contras: "Not much"
Contras: "Get a plane that actually works."
Prós: "Very smooth, great staff."
Contras: "Water available in waiting area."
Prós: "Gentileza da equipe de check-in e tripulação, conforto da classe executiva."
Contras: "Desembarque remoto é sempre mais lento."
Contras: "Aeronave sem entretenimento, poltrona desconfortável, lanche sofrível: será que dá prá melhorar, LATAM?!"
Prós: "O embarque aconteceu de maneira rápida e o voo saiu no horário."
Contras: "Conforto entre acentos é ruim, e a não opção de troca de acento durante o check-in a não ser pagando pela troca, mesmo para acentos padrões é ruim, principalmente para quem viaja acompanhado."
Prós: "My fellow passengers."
Contras: "Entertainment — too limited, not enough choices, interface/system is outdated. Terrible service — no food service for entire first part of flight. Cancelled meal because of turbulence."
Prós: "Tripulação show!"
Contras: "nao tinha comida suficiente para todos os passageiros no voo em horário de almoço, a lojista pisou na bola"
Prós: "On time, good crew"
Contras: "Plane was older than most"
Contras: "Nothing. All excelent"
Contras: "All is perfect"
Prós: "Vôo bem tranquilo"
Prós: "O assento era confortável."
Contras: "Faltou um lanche de cortesia."
Prós: "Estou vivo!"
Contras: "Alimentação cara!"
Prós: "Viagem tranquila. Chegou antes do horário previsto ainda que tenha saído atrasado."
Contras: "Embarque confuso e demorado ."
Prós: "O atendimento no balcão. A atendente foi muito cordial e resolveu imediatamente minhas questões."
Contras: "O lanche oferecido. Estava muito seco"
Prós: "Tripulação muito gentil."
Contras: "Aeronave mais velha, não funcionavam nenhuma das opções para carregar o celular os nossos assentos e o sistema de entretenimento igualmente muito velho. Um banheiro ficou interditado parte do voo por algum uso inadequado mas a tripulação resolveu assim que possível. o avião precisa renovação"
Prós: "The fly time"
Contras: "The check in process, too slow ,we waist almost 2hrs in the process"
Adorei a companhia é super recomendo
Se puder dispor de alguma grana, pague pelas poltronas em duplas, se estiver acompanhado é o melhor, para evitar o estresse de levantar para um banheiro no meio da madrugada
Prós: "Yeah Everything well organized"
Contras: "I believe so"
Prós: "There is a nothing to mention that was memorable or comfortable."
Contras: "I asked for an upgrade as we are on our honeymoon. The ground staff only wanted to get us on the plane and not try in anyway to recognize us. Our seats were very poor quality, you should immediately replace them! I would have rather stood than sit on the flight. The in flight entertainment is so poor. Absolutely disappointing especially with the head sets not working because of poor ports of connection. The food was absolutely tragic. You should fire your catering company. I expect more from your airline and I was disappointed all the way through. I hope you can provide my wife and I better service and an upgrade when we fly back to Washington DC on Flight AF 0054 from CDG to IAD. I work in the luxury hotel sector, and even the door men and room attendants have more autonomy to wow our guests. Flying AF does not want me to spend any more money with your airline in the future."
Contras: "The entertainment system was very old with minimum selection. My entertainment system actually stopped working. The seating area was very cramped. I called for service a couple of times from my seat, but nobody came."
Prós: "Despite being a short flight, they gave food"
Contras: "Nothing. All ok"
Prós: "More space in business class (777-300) than many other airlines."
Contras: "Entertainment very limited. No adjustable air vents in this aircraft"
Prós: "Spacious business class seats, excellent meals"
Contras: "Lack of ventilation in cabin, and staff refusal to turn heaters down (in September), very limited entertainment options."
Prós: "Tripulação excelente."
Contras: "Entertainment worked sporadically"
Prós: "The schedule and timing"
Contras: "The airport, some of the crew, the aircraft seats, the entertainment system"
Prós: "Great food and friendly crew."
Contras: "Seatback system was old and not very functional."
Contras: "There was no entertainment available."
Prós: "Genial ! Comissários fantásticos ! Alegres e educados ! Parabéns ! Comida nota 10."
Contras: "Nunca havia visto um time de comissários tão educados , prestativos , felizes e que tornam a viagem uma excelente experiência ! Parabéns !"
Prós: "Do conforto, comida e os atendentes muito educados."
Contras: "A falta de creme para as mãos na necessaire, ou ao menos no lavatório. As mãos ressecam muito em voos longos."
Prós: "Most of the crew tired especially hard to keep everyone comfortable and safe. The food was absolutely amazing."
Contras: "Other members of the crew were snarky to passengers and dismissive of questions from passengers during the early stages of the delay. We were all trapped on board for about 4 or so hours without much communication from the crew or captain which made me very anxious. We arrived 5 hrs late and it put my whole trip in jeopardy. Based on this experience, I eont be inclined to use this airline again for future trip planning. This airline will need to work hard to earn my trust back because i felt physically and emotionally unsafe throughout the experience, many times."
Prós: "The Air France service was ok. Got me to my destination on time and alive."
Contras: "I flew out on KLM on what felt like a new plane. Amazing service, seat, temperature, entertainment and food. In stark comparison Air France’s plane was old, too hot, poor entertainment choices and system and average food which for the French was surprising!"
Prós: "Not much expected as it was a budget trip."
Contras: "Poor timing in between connections, barely made in time to my first connection being the last person to board"
Prós: "Timely and smooth teansit."
Contras: "Food has a way to go to be appetising."
Prós: "Friendly crew, good meal and entertainment"
Contras: "Boarding agent forced me to check in my carry-on even though the carry-on fit in the cage and fullfilled all the requirements. I specifically called Air France prior to the flight to make sure I won’t have any issues as my 1st flight was operated by Delta and I wanted to confirm the luggage requirements were the same. My carry-on weighted only 5 kilos. I was extremely upset the way I was treated w/ the boarding agent behind the counter in Prague. On the top of that, her and the supervisor were very rude to my mom as they told her she had an extra carry-on which wasn’t the case. She traveled w/ a small briefcase where her mask for sleep apnea was. This is not considered an additional carry-on. The boarding agent (Czech lady and her supervisor) were not only rude but obviously lacked knowledge as well. My carry-on suitcase would easily fit in the overhead bin plus there was plenty of space inside the plane as it the flight wasn’t completely full."
Prós: "Food was good and again, staff were friendly and professional. Flight was on time and efficient dis-embark mentioned."
Contras: "Slight issue with headphone connection, was not the only passenger."
Prós: ". Budget airline with no legroom or extras"
Contras: "See above. Nothing specific to like."
Prós: "The free glass of red wine when the plane finally took off."
Contras: "The flight was delayed. We were told that it was just a half an hour delay by the man that was informing us of the delay and then we were then told by a woman that it was going to be over an hour. We weren’t told any specifics of why the plane was delayed, other than: “ the engineers are looking at the issue now”. We received messages saying that the flight was cancelled but then we were told to ignore that. We were told that we would have an update every 10-15 minutes but by the time we had the next update was 1 hours later, we were told that the plane will depart at 15:50- which we did. But we also sat on the plane for an extra 2 hours or maybe even more (couldn’t bare watching the time at this point) because the man that was supposed to push the plane backwards in order to reverse the plane didn’t turn up so we then had to wait for all of the other planes to take off before we could. Eventually the plane set off at 18:20 and I got in France 19:30-20:00 ish?"
Contras: "Plane left 45 minutes late. No reason given either when waiting or after late boarding. I didn't eat as I tried to sleep byt narrow seats meant being woken constantly by fidgety neighbour. Fortunately the plane made up most of the lost time and I got my next Air France flight. This one was 50 minutes late departing."
Prós: "Absolutely everything perfect."
Contras: "Through my own fault I ordered a different seat instead of window seat. :)"
Prós: "Boarding was on time"
Contras: "flight was delayed by 20 minutes Boarding got me through Sky priority quickly. Had to then wait in the boarding tunnel as the cabin was not ready. large queue Seats were exactly the same as economy so offered no added benefits apart from the meal on board parked in a distant area of the terminal and had to shuttle bus to 2E which meant a very tight transfer"
Contras: "Flight was delayed 3 times and when I was finally put on a flight that was leaving, they failed to check the connection in Paris (Left me 10 minutes to get from the aircraft to the other plane!) I was moved to SAA in the end after a truly traumatic time in Johannesburg. This is not the first time I have suffered at the hands of Air France sadly. Needless to say, I wont be booking with Air France again."
Prós: "Cordialidade da tripulação."
Contras: "Assentos demasiadamente inconfortaveis para um vôo de longa duração. Comida de baixa qualidade."
Contras: "Movies were dated. Crew spoke limited and broken English, not good enough for international flights."
Prós: "I didn’t actually liked the entertainment"
Contras: "I just didn’t enjoy the entrainment."
Prós: "Offering a drink on such a short flight is appreciated albeit unusual these days. Crew was very professional and friendly."
Contras: "My seat was changed without my permission. Very unprofessional staff at Mumbai airport"
Prós: "Everything was very prefect and would love to fly again."
Prós: "Hospitality of the flight attendants"
Contras: "Toilets could hv been cleaned more often"
Prós: "Os assentos e a organização da tripulação são ótimos."
Contras: "Não há entretenimento, então recomendo apenas voos curtos."
Contras: "Some toilet facilities out of order and some slow service"
Prós: "Option to upgrade seat which I didn't take but might for outbound red eye flight in future."
Contras: "Faulty toilet meaning longer queues for the loo. Crew were a bit haphazard in serving food and my row was missed out for coffee after dinner."
Prós: "Boarding and punctuality."
Contras: "Lagos boarding with rather annoying wait due to repeat hand check. Perhaps added security carried far."
Contras: "The air France flight was overbooked and we had been in standby until the last minute"
Contras: "only there were del;ay at JFK"
Prós: "Crew was great."
Contras: "Food could be a bit better. White bread is unhealthy."
Prós: "Atendimento muito bom, todos simpáticos, voo tranquilo"
A internet a bordo ajudou muito, mas poderia ter telas no banco da frente, como existe em outras companhias aéreas, ou pelo menos um apoio para celular ou tablet, já que temos que usar nossos próprios equipamentos. É muito ruim ter que ficar segurando.
Nos deixaram esperando plantados no aeroporto das 16:50 horário do voo até as 00:55 quando o voo saiu, não pagaram hotel e deram um voucher de 25 reais que no aeroporto não dá pra comer nada. Decepcionante, falta de respeito
O voo foi muito pontual, chegando ao destino antes do horário previsto.
Terrible customer service specially if you have questions or issues. Stay away... Also, lost one of our luggage and they do not care about looking for it. We now have to file a police report with Polícia Federal for them to be obligated to look for the bag.
I was forced to fly on Copa rather than Avianca because they did not have any other flights to Bogotá. How is it possible that a Colombian airline could not offer another flight to the capital city of Colombia? Ridiculous
There was a delay in NYC, so to take the connection in Miami I had to run across the airport. Then the flight delayed in Miami, and the schedule in GRU - São Paulo was too tight, so I missed the flight to Porto Alegre. When coming from international flights, the connection time needs to be more spaced because of immigration bureaucracy.
Cabin was extremely hot - such a sauna, and all complaints were in vain. Boarding was messy and disorganized. Very poor experience and certainly a statement of how passengers are going to suffer in Brazil with the lack of competition in the local market.
As aeronaves aparentam bem antigas. Tripulação já foi mais simpática.
Prós: "Nada além, do que prestou como toda empresa que pretende manter seus clientes fiéis. Tem que oferecer no mínimo um serviço digno e honesto, aos seus clientes."
Contras: "Em tempos de pandemia, o protocolo de procedimentos, deveria ser cadeira sim e cadeira não, exceção famílias, como solicitado nos aeroportos, caso contrário, demonstra total hipocrisia."
Contras: "I never got to fly !!! I was flying to Rio de Janeiro from USA and my flight got canceled, so I never made it to Rio therefore I wasn’t able to fly to São Paulo . I called you guys and the airline to see what you could do for me . Very bad customer service considering there’s a pandemic. I understand certain flights are non refundable but during the circumstances you could’ve gave a voucher to use later but instead you tried to charge me more money to make changes when I didn’t even know when I was able to fly. To all this I lost my money and my chance to fly later . Never again I will buy anything from Kayak . You just lost a customer!!!"
Prós: "It was a fluid flight"
Contras: "That it wasn't late"
Prós: "Once we boarded everything was super fast!"
Contras: "Delayed without much intel as to why or when we were due to finally get in the air"
Contras: "If I had at least boarded the flight I could have given feedback. But I didn't get in! I spent 6 hours at the airport waiting for my flight, with check in done and missed the flight. And on my ticket I didn't have the gate number or the terminal, the goalkeeper said he would let me know when the flight was leaving, the hours passed and I didn't hear him calling me. until near the departure time I went to ask the employee and he said that the flight had left a long time ago and that the entrance was on the opposite side of where I was and they did not warn me ... now I'm here at the airport with no place to sleep, waiting for my other flight with a connection to Brasilia that leaves 6 am where I will wait for almost 12 hours to be able to get home. remembering that my flight from São Paulo to Cuiabá was 3 hours long and I will have to wait for almost 24 hours. A goalkeeper was super arrogant with me, gave me no support and even told me that if I was in the United States I would be waiting for 3 days at the airport sleeping on the floor, so it was ok."
Contras: "Horário do vôo"
Contras: "food, entertainment"
Prós: "the plane"
Contras: "checkin experience, app and web terrible"
Contras: "Conforto e espaço dos assentos."
Prós: "1 hora de atraso"
Contras: "Não ter atrasado"
Contras: "Landed 45 min ago (with a 45 min delay) and still no luggage."
Prós: "Very efficiently run"
Contras: "Organização na hora do embarque e desembarque!!!"
Contras: "I've flown a lot and on a lot of different airlines budget or otherwise, and in my opinion this is the worst of the lot. Poor communication at the gate improper signage for departures, unprecedented delays with constantly shifting boarding times and gates. Little to no sympathy from staff just a complete plane wreck of an airline. Would never fly again."
Prós: "Nice new plane."
Contras: "Boarding process could be better"
Prós: "Everyone smiling Check in easy Though flight was crowded it was quick"
Prós: "Nice crew. Okay seats."
Contras: "4 hour delay with no information. Just horrible in this day and age."
Prós: "Tudo estava ok."
Contras: "Nao gostei da demora em decolar."
Prós: "A tripulação foi muito simpática e educada"
Contras: "Entretenimento e opções pagas de comida e bebida."
Prós: "Manter o excelente serviço."
Contras: "Manter o excelente serviço."
Contras: "O check in em guarulhos é péssimo e mal organizado. Mais de 40 minutos na fila, mesmo na fila do passageiro frequente."
Prós: "time was OK"
Contras: "Starting by the fact that if the system was actually working we could’ve done check in in the machine, and cut the 2 and half hours of line for check in and luggage drop off. The check in crew was not efficient at all, they would take 10 to 20 min to every costumer, no organization and poor trainin."
Contras: "Gol app is terrible and buggy."
Contras: "Lanche poderia ser quente."
Prós: "Horário do vôo."
Contras: "O mapa do vôo estar correto"
Prós: "They do everything average."
Contras: "Gol isn't the best company. Just average."
Prós: "On time Had a hard time trying to check in online. Crew was extremely helpful"
Contras: "Flight delayed over one hour!"
Contras: "Me dieron la última fila, los asientos no se reclinaban y al lado una mujer con niños que gritaron todo el viaje, los auxiliares de vuelo no hicieron nada."
Contras: "Flight delayed 3+ hours due to Boeing issue. There needed to be some sort of assistance. We were offered access to the GOL lounge without asking, which was welcome, only to be refused when trying to enter. The attendant was not helpful, in fact rather negative and condescending. Not supportive."
Contras: "More efficient check in. Waiting in line far too long at gate."
Contras: "Very nice crew. Attentive, professional and kind"
Contras: "Mais espaço entre as poltronas e tv"
Prós: "Tripulantes simpáticos"
Prós: "O comandante era simpático. O resto normal."
Contras: "A tomada pra recarregar o celular não funcionava. Reclamado pra aeromoça disse que estava com azar....havia outras funcionando"
Prós: "Boarding was super easy. Great entertainment."
Contras: "Overall comfort. Space to relax."
Contras: "Assento com defeito. Não reclinava nada. Voo atrasado. Confuso por causa do clima. Chegada além de atrasada, demora enorme no desembarque."
Contras: "O snack poderia ter sido melhor. E o assento poderia ser mais confortável"
Contras: "Estive em Dallas em conexão para montreal e não consegui voar. A cia não deu assistência e tive um b prejuízo de mais de 10mil reais"
Prós: "O embarque sem atrasos e bem organizado pro grupos que realmente eram cumpridos foi uma boa supresa"
Contras: "A comida foi bem fraca. Tanto o jantar (Chicken) quanto o café da manhã, sendo que este ultimo foi pior: um saquinho de pão com um sanduiche gelado de peito de peru e requeijão e uma barra de cereal. Sem frutas, e sem nada quente. Algo compreensível para um voo curto, mas não p/ um voo de 11h50."
Contras: "Mais atenção no serviço de bordo"
Contras: "A recepção no aeroporto extremamente inflexível"
Prós: "Gate for flight to Paris from Chicago was changed at least 4 times. At the gate boarding was supposed to start at 10:15. Kept getting delayed until 11pm and then it finally got cancelled. Noone directed us on what to do. It is 20hours later and I still haven't made it 6to my destination."
Contras: "My luggage is lost and none of the American Airlines have been able to locate it. I will never fly with American Airlines again."
Prós: "O assento e um pouco apertado !"
Contras: "Conforto nos assentos !"
Contras: "Very old airplane used for this route. Upgraded to business but seats and pods are old fashioned, uncomfortable. Newer pods and planes used in other routes make the entire trip more comfortable. The video system didn’t work properly, hard to figure out what to watch."
Contras: "Poucas opções de filme, e varios deles sem legenda em português."
Prós: "Relatively smooth flight, departed and arrived on time"
Contras: "Overhead storage was crowded"
Prós: "Pontual e hospitalidade no check in"
Contras: "Comida ruim no jantar, cafe da manha nao tinha nenhum tipo de proteina, somente croissant, fruta, suco e cafe. Comparando com a Air France, qualidade da comida foi bem inferior"
Prós: "Não deu certo"
Contras: "Trocaram a passagem para United atrasou 1 dia."
Prós: "They got another flight for us"
Contras: "4 hour delayed"
Prós: "Boarding was efficient the flight left on time in spite of rain. Lots of air traffic departing JFK and we were delayed in the take off queue for an hour. The captain made up time and arrived Paris almost as scheduled. Food was very good for coach class and it was a hot meal."
Contras: "The coach seats even on this 6.5 hour flight were uncomfortable. The seat backs have no support. The aircraft was an older 767 and did not have entertainment screens on the seat backs. Thus there were no games or other interactive programs. It had the overhead monitors for movies. Hopefully they will modify that plane soon."
Prós: "The crew was pleasant and it was nice to have a complimentary meal and wine. We landed very early."
Contras: "This plane has not been updated since before I was born. The seats were extremely uncomfortable and there was no in seat entertainment, just overhead screens. I was never able to get the WiFi to work. There were no power outlets, and we were never offered headphones, eye masks or ear plugs. I expected more from American since our 2hr flight from Orlando to JFK had working WiFi, power outlets and in-seat video monitors."
Contras: "A menina que sentou ao meu lado estava com cigarro eletrônico e deu umas tragadas durante o vôo. Tinha apenas um comissário de bordo que não viu a fumaça que ela fazia. :("
Prós: "American Airlines Crew, friendly and personable"
Contras: "As opções de menu não eram tão boas quanto o voo Aa950 ( Sao Paulo - New York) O aviao era um 767, que não possuia entretenimento indicidual. Alguns passageiros não respeitaram os demais, conversando auto ou utilizando a lanterna do celular. Os comissários não eram simpaticos"
Prós: "Nice crew Spacious plane"
Prós: "Classe executiva oferecida espontaneamente pela AA"
Prós: "The stewardesses were very polite and helpful"
Prós: "The empty sit next to me"
Contras: "The very basic food. Having to argue to get extra water to drink when I got seriously dehidrated The limited choice in movies"
Prós: "Emabrque e horário muito bons."
Contras: "Um pouco atrasado mas não comprometeu."
Prós: "Kayak is taking people’s money by selling airlines tickets of airlines that doesn’t exist. I bought tickets for some airlines called Finnair and end up in the worse airline there is “American Airline” this is Not fare for clients, I refuse to flight Americans Airline, if I would have known I would have not buy this flight. 7 hours in a plane with no TV, no free drinks and the worse service. This is a trick, by using Finnair and then end up in AA! There is no Finnair, this is a lie! I am so disappointed about Kayak and won’t use it again. Thank you for rob me and trick me into the worse experience!"
Contras: "The trick the kayak used to put me in American Airlines, the worse Airline there is."
Prós: "O serviço de embarque do Aeroporto LAX é ótimo , tripulação cordial e atenciosa."
Contras: "As opções de alimentação são limitadas"
Prós: "Comunicação do piloto com os passjeiros."
Contras: "Falta de entretenimento."
Prós: "Brand new plane, very quick boarding, on time departure, great pilots"
Contras: "Earbuds super cheap couldn’t hear anything they re sponsored by Avis rent a car Crew. Just not caring on our needs. And I was in economy plus and paid twice the price. Will switch back to Air France next time"
Contras: "How much tighter can they cram us? I'm 5'11" and 185 pounds and was too wide for the seats!"
Prós: "Clean plane. Excellent service. On time."
Prós: "Crew was great. Courteous and efficient."
Contras: "For a long flight the entertainment options were pathetic. Also the flight was 2 hours late. And there were no chargers at the seats so that also limited the entertainment options. The food was too salty and fatty."
Prós: "Boa comida e atendentes cordiais (apesar de distraídas)."
Contras: "Sempre que serviam comida, depois passavam para recolher o lixo e "pulavam" várias cadeiras (não só a minha). Elas iam recolhendo aleatóriamente e deixavam várias bandejas para trás. Elas deveriam seguir uma sequência para não esquecer. As pessoas tinham que ficar chamando ou aguardar elas passarem para recolher o lixo novamente. A seleção de filmes com legenda em português poderia ser maior."
Prós: "Acesso rápido e funcionários práticos."
Contras: "Avião velho, cadeiras apertadas, pequeno, comida ruim... VIAGEM EXTREMAMENTE DESCONFORTÁVEL."
Contras: "The crew were rude, the food was not good, there was just one movie to see (in a shared television). I bought the tickes to flight by TAM and they changed to American airlines at the last time."
Contras: "Bathroom smell"
Prós: "Chegar vivo em casa."
Contras: "Avião SUPER antigo, provavelmente deve ter sido espólio da TransBrasil de tão antigo. Sem qualquer sistema de entretenimento, refeição sem gosto."
Prós: "On time, good service."
Contras: "Voo atrasado, faltou manutenção no avião, sem conforto algum, sem entretenimento e, para finalizar, minha mala nova chegou quebrada no destino final. Nunca mais vou de American Airlines."
Prós: "A boa vontade da senhora que me atendeu no despacho fez com que eu não perdesse o voo, já que o terminal automático dizia que eu não poderia mais despachar minha bagagem, mesmo tendo 50 minutos até o voo."
Contras: "Faltou um pouco de cordialidade da equipe desde o checkin até o embarque, mas o principal problema não foi da American e sim do aeroporto que teve um fila estupidamente grande na parte de checagem de segurança. Não perdi o voo por segundos."
Prós: "O avião estava em um de seus primeiros voos. O 787 é mais silencioso, tem janelas maiores e com tecnologia que "escurece" as mesmas até o total blackout, WiFi a um preço justo, a classe econômica premium é equivalente a executiva de muitas companhias aéreas com um preço muito mais justo. A American surpreendeu nesse voo e ganhou minha fidelidade que até então estava com a Latam."
Contras: "Apesar do preço justo, o WiFi deu algum trabalho para ser configurado, já que precisei descobrir sozinho qual era o endereço para comprar o WiFi. A velocidade não era das melhores, mas dava para navegar, fazer downloads e usar mensageiros e redes sociais tranquilamente."
Prós: "Flight was supposed to leave 5:45 PM , they let us board the plane right on time, then we stayed waiting on board for half an hour, there was zero communication from staff or the captain, then suddenly they asked us to leave for no reason whatsoever, we waited and waited, they decided to move us to Gate 1 instead and had us wait for four hours, they served us little food, and told us wait for AA to provide a new plane. we were delayed for four hours, flight left 10PM. very very dissatisfied, never ride with AA or Iberia"
Contras: "I need a refund for this flight. it was a horror, 4 hours of delay with zero communication."
Contras: "Very old plane. Small seats. No individual TV screen."
Prós: "Partida e chegada no horário"
Contras: "Sem telas individuais"
Prós: "Precisao na partida no horário"
Contras: "Não havia entretenimento individual"
Prós: "Roomy, Helpful crew. Good food. I liked the yogurt/ granola / dry fruits for breakfast (something I can eat at 2:00am) . Landed early. Great flight all around"