The hotel location was excellent, being close to a large amount of restaurants and shops, made exploring easy and enjoyable. The welcome at reception was poor and unfriendly. The corridors leading to the rooms were dark and dingy.
Rooms and location
location and cleanliness There was nowhere to put toiletries around the sink area or the bathroom
nicely appointed rooms, great design, excellent location , good staff room too small
Location very central, room was excellent, staff friendly n/A
location was excellent. Bed was exceptionnally comfortable. Internet in the room was free. Apples on the pillow are much better than chocolate.
Convenience for the opera and for the Capitole
the rooms were very comfortable and clean. the location was excellent too there was not the option of food and the bar was hugely over priced. as a result we did not stay in the bar, we ate out every night
the location and the factwe didn't had to move out before 3pm the day of our departure the breakfast ( to expensive)
Location and the baggage folks and housekeepers were extremely helpful. The front desk and manager did not have our room available to us even though we were 45 minutes after the check in time of 3:30 pm. Though the manager offered us drinks, they told us 30 minutes since room was not ready. Then we set in lobby and watched 10-12 other guests arrive and been checked in immediately. After 60 minutes, and complaining about the long delay and how tired we were, we finally were shown a room in the back of the hotel. We did not even use the normal elevator, but some elevator in the rear. The room was the worse. It was small, had no light and generally was not acceptable for a hotel with rating. To make things worse, tried to order coffee the next morning, and it never arrived. Can not recommend this hotel. Felt the whole event was of no value.
When we decided to go the Toulouse I wanted a central hotel and this hotel perfectly fits the bill. For an hotel in the centre of Toulouse I thought it was pretty good value for money. The evening meal was quite expensive for what we got.
The hotel was in the center of Toulouse which made sight seeing a dream. Nothing was too much trouble for the staff who went out there way to make the stay a memorable one. The hotel was very clean and evrything worked! It is difficult to think of anything which was obviously wrong with the hotel. If anything it was the city that let the hotel down. Toulouse was like a lady who had fallen on hard times. She needed a new dress and a hair do.
Location is possibly best in Toulouse. Good sized room and being off the square, enabled leaving window open at night without undue noise (needed see aircon below) Despite size of room, only standard double bed - room for something larger. Luckily it was cold outside because aircon was next to useless. Generally hotel public rooms etc need a refurb
Very comfortable bed with good pillows. Excellent bathroom with good shower. Very central location
The location was great. Also, the staff were all very helpful. The rooms were a bit old and tired.
welcoming, smiling, attentive, efficient staff; comfortable; well-situated
Impeccable Without the special deal, would have been too expensive. Breakfast expensive, better to go to Square
A lovely quiet and cool room. We were upgraded. The two restaurants were very good, and the staff were very courteous and friendly. Air of calm. Nice courtyard to relax in. No face cloths in the bathroom. No breakfast other than room service. Breakfast costs 22euros per person ! Porters were not available to help us with our luggage to and from the taxi (arrival & departure). They were around mostly - except when we needed them !
Very nice room, thematic decoration, friendly and competent staff, good breakfast.
Friendly staff and good ambiance.
Perfect location + great combination of price and quality. Very comfortable room with nice view.Good brekfast.
Comfort of the room, air conditioning, late check-out.
Excellent location, functional and spacious rooms. Hotel is also suitable for business travellers. Parking garage in the basement.
The staff were very helpful and friendly No
there was a piano in the lobby.
Convenient location No cot was provided despite it being requested at booking. Sheets were not changed daily. Staff were not particularly welcoming. More suited to buisness travellers than families.
I found the staff very helpful when wanting to cancel the booking after one very uncomfortable and expensive night. The synthetic / nylon sheets made the bed extreemly hot. we asked for and were given an extra room, no mention of price was given, but it was cheaper & better quality to stay four nights elsewhere. I would not stay again or recomend it to anyone
Location was very good, very central for bars, restaurants and shopping. The hotel bar closed very early so after dinner it was not possible to have a night cap!
Central location More pricey that other hotels of similar quality in the same area.
The grandeur of the hotel reception area
The electric cattle in the room with tea bags. Size of wc is very small and location in the bathroom is also very bad (very difficult to sit). It is very uncomfortable.
It was nicely clean and comfortable. The breakfast was too expensive. 16 Euros is a lot for a small meal.
Reception staff were very good Restaurant staff friendly and helpful good location Quiet and relaxing housekeeping - our shower gelwas not repelenished and would have expected this at a hotel in ths price range. We were upgraded to a suit (thank you) - there were plates and mugs left unwashed
Excellent location, very clean room and bathroom (and reasonably spacious). Very friendly staff, especially the evening guy who provided very good suggestions for authentic Toulouse restaurants for dinner.
The reception staff very knowledgeable and helpful I thought the full breakfast selection was limited
Breakfast must be included in the price, 12 euro extra for breakfast is too much
The staff were incredibly helpful. The room was clean and pleasant. Free WiFi was wonderful I would prefer breakfast to be included (or, at the minimum, less costly).
Free Wifi, clean rooms, good breakfast. Small rooms and bit too expensive in my view.
good location, excellent staff
The quality of food in the restaurant was excellent as was the level of service in the restaurant. Bar service.Bar counter was deserted most of the time and one had to go to reception to request service.The price of drinks was very expensive.Breakfast was not included and was expensive
Clean and tidy, efficient staff. As a member of the Priority Club Rewards, I did not receive any confirmation from staff that points would be automatically credited to me, and I am still unaware as to whether this is the case.
Excellent location if you want to visit the principal atractions Difficult to reach by car as it is situated exactly in the city center. Expensive parking price
Great location, in the heart of Toulouse No safelock in the room, although it was mentioned in the service description. View on Place du Capitol only available for Suites, all normal rooms have unpleasant view on very narrow side streets.
The fact that I could smoke in the room
clean/roomy and comfortable. great central location
Nothing, awful hotel Staying this hotel is really a nightmare. The worst hotel in the world I have ever stayed. Completely overpriced. You may easily have to pay the double amount worth the value. Not clean, not conmfortable room, in front of the hotel is garbage mountain. No air-con working properly, poor breakfast, and particulary arrogant and lie-telling staff.
Welcoming reception staff. rOOM was very well appointed and bed comfortable Drinks were very expensive and noisy rugby supporters were at the hotel at the same time as us!
The most central location in Toulouse
comfortable well equiped accomadation and pleasant helpful staff loud street noise - window insulation needs upgrading
The location and staff is great. Nothing to dislike..(for the price)
The hotel is in a busy area of restaurants with lots of people about but the rooms were double glazed so you couldn,t here the noise. There should be Tea / Coffee available in the rooms. Not having to go to reception to get a drink
our room was quiet and clean, the hotel staff were friendly and helpful and the location was good for access to the airport and reasonably close to the railway station.
Excellent location and very helpful staff
Central location Shower , water from shower gets to the floor every time you shower
Very good central location within a walk of all sites, shops & restaurants yet quiet rooms. Good modern design and decor. Very helpful front desk staff. Hotel only open 3 days so small problems like no international adaptors and nowhere to hang wet towels in bathroom.
All the Services / facilities exeleant I did like evrey thing but the breakfast they need to add more selction to it
Excellent breakfast and location,very helpful staff Unattractive reception area and dinggy hallways
Location, quietness. No lift from ground floor.
The rooms are clean and nicely furnished. By french standards they are somewhat large also. The front desk were also very helpful and welcoming. The shower did spray onto the bathroom floor a little, but it wasn't really a problem.
Great locaiton, reasonably priced, trendy decor, great breakfast room, balcony a bonus, markets right outside the door on Sundays. Although Wifi was free, we could not connect on our notebook & staff couldn't solve the issue. No elevator to the first level (reception) entailed taking luggage up steep stairs.
The location: in the centre of town with all shops, restaurants etc at walking distance.The staff has a personal approach.
Renovated with a style
Upgraded to best room with balcony overlooking the Basilica St Sernin square and thoroughly enjoyed the location, close to center of Toulouse yet on a quiet residential/commercial area. Entrance is a little intimidating as a modest side street walk up to second floor reception - two star but with charm and service. Good value.
the decor was charming and the view from our room (of St Sernin) could not be bettered the cramped parking and narrow entrance stairs - altho we coped with both and neither would put us off booking again
Helpful staff ,plasent envirment. For a new hotel I was surprised that the drainadge could be heard in the room everytime someone above used the shower or toilet
The room is clean and modernized. The staff is quite kind. The hotel is located near the Jean Journe. The room is too small...It is a bit noisy during daytime because of the construction work. And it is also noisy at night (not whole night). Is this because there is a pub behind the hotel? I don't know.
very good wifi internet connection.clean room.close to super market also center of city.All staffs were very kind.
staff very polite and friendly, they did speak english so this was great for getting directions in the city the noise from a club near by was very loud. saturday night i didnt get to sleep till 5.30am. I did complain and the staff had got the police out to the club. I think hotel are working on this complaint as they went to the mayor to get help.
conveniently located hotel, comfortable room the closet in the room was too tiny, and the desk was not very convenient to work with laptop. But this was not so crucial
Perfect hotel, new, clean, good location.
The location was not far from the city center and was close to a subway station. This hotel is listed as 3 stars, but is actually 2 starts. There is a sign at the front of the hotel where the 3rd star has been removed, indicating that is has been downgraded. The room was terrible. There was a lamp without any shade (a bare lightbulb). Another light by the bed was broken and hanging by a wire. The shower was handheld and attached to the bathtub faucet, but was not long enough to use while standing. The shower hose was damaged. Overall, very disappointed with this hotel.
A pleasant surprise, well sited for a city break
Very central location for the city and near the airport bus stop. Good double glazing kept the city noise at bay. Particularly useful as they were celebrating winning the French Rugby Championship.
The hotel was very central. The room was noisy as it was next to the breakfast room. There were only 2 electric plugs in the room, one on the floor (not very secure in the wall) and one up high for the TV. To use a hairdryer by the mirror, we had to climb on a chair to unplug the TV. The carpet was very dusty in the corner behind the lamp. There was mould in the shower and the water ran away far too slowly.
It was a great location, extremely friendly and helpful staff. Simple standard which was all that we wanted - but clean, excellent location and excellent value for money. Minor point a tea making facility in the room would have been fab.
The Hotel is centrally located with good access to rail station and airport buses. I have stayed before and the staff are consistently friendly and helpful. Good value for money.
Extremely good and conveninent location, nice and clean, good service, friendly host/hostess at reception, very welcoming attention.
Little or no light in the room; ants
Location, minutes from cafes, restaurants, shops, and people watching on the wilson square. Rooms small and a little tired.
Good value for money. Nice, clean and a very sentral location.
Location was great the food
Staff were very nice and helpful, good location, good price
I staied at the hotel 5 nights. In general everything was fine: kind stuff, the room was not posh but clean. However I missed a good table in the room, since I had to work a lot on my laptop. Also before taking shower I had to wait approximately 15 minutes before water became hot enough. But maybe this is normal for French houses... On my mind this hotel is good for holiday traveling but not for business trip.
Staff trying to do their best.. but not so easy entry door not open during most of the day. I had to stay in the city during 2 hours before entering the hotel. There is a phone number but cannot be reached when i called.
Location is good, staff helpful Not clean
staff were very friendly and helpful room was very small and because I was sleeping in the child's bed I kept hitting my head on the TV when I got up
Super location in a swanky part of town, right next to the old part where you're going to spend lots of time. Loved the open balconies in the dining room and the 24-hour food and drink. Lots of thoughtful invention-type things in the rooms, such as moving the shower curtain back against the wall to make the bathroom look bigger. The shower curtains were mildewed. I mentioned it and they apologized and said they had already ordered replacements. The interior decorating in pink is pretty over-the-top, but that is a minor point.
excellent location, clean and attractive facilities, good breakfast, pleasant desk staff
Polite staff, clean room. a bit noisy, due to the rooms are not very well isolated
It's professional but friendly, comfortable and very central. I've stayed at several different Toulouse hotels before, including this, and Albert 1er is the best bet.
Quiet, close to town centre.
very good location, small hotel
spotlessly clean, good location
Well located to shops and attractions, walking distance to train station, good size room nicely fitted out, breakfast good, a hotel of charm and character. Would definitely stay there again.
The staff were very helpful and friendly!
Rooms are modest, but have everything one needs, e.g.: air-condition and WiFi. Friendly and for a hotel in a lower price range an incredibly proactive staff: plug replicators "appeared" after the first cleaning of the room, when they have seen that I have to pull-out the TV in order to use the computer; the bed was made the way I was using it; etc. It is such small things that make the difference. A bit noisy water-pipes.
Very friendly service, excellent location The lack of tea and coffee making facilities in the room; mattress too soft
The amability of the staff
Friendly staff, good value for money, good location. Not the most up to date accomodation, walls and floors weren't very soundproof, and it would have been nice to have a shower instead of a bath.
It suited our requirements The breakfast could have been better
Staff was friendly and helpful. Room in need of clean carpet! Bathroom was tragic. Noise from bar down below was awful. TV outdated. Everything outdated, actually.
Excellent, exp for price! Clean, A/C, great location, very friendly, helpful staff. Nothing, absolutely excellent!
Hotel location in the city (central historical zone) Very good for a single night. Is necessary to securise the e-mail adresse on the own internet site for receive confidential information about financial cards of the costumers.
the staff and location room was small