If I have only one critic it will be for the casino staff,only place in the resort where for some reason the staff absolutely not friendly,
The beach was nice.
ovation horrible internet service would not return there because of it a lot of good with no taste
Very nice seashore, palms, very calm waters in the area where the hotel is. Good food in restaurants. Although we've booked the room through booking.com 2.5 months in advance, when we came to the hotel, they did not have our reservation and tried to downgrade us to a cheaper room than what we booked. It took 2 hours and required to talk to hotel manager twice before they actually let us checkin into the room we booked.
Great facilities, beautiful setting, lots of fun activities available. The food was absolutely terrible, both at the buffets and the a la carte restaurants. Most of the time the food seemed to be extremely dry, as if the food was pre-cooked and were sat under heating lamps for hours. The staff also seemed to be generally miserable, sometimes unhelpful and unfriendly. We were also left without toilet paper for an entire day, after the cleaner neglected to restock the bathroom. A lot of our calls to concierge also went unanswered or were redirected elsewhere to no avail. Also the lack of changing stations in the bathrooms throughout the resort is quite an inconvenience. We are a young couple with a nine month old infant, and having to go back to our room to change the baby is quite a task, as there is a lot of walking from the restaurants back to the rooms in the family section of the resort.
Upon arrival, the staff was helpful, polite and always willing to help. Our room was very clean and maintained every day. We had a jacuzzi on our balcony with a great view of the beach. Food was good, a little repetitive , but you can always find something that you liked. Overall an amazing stay... We were able to use the pool at the Bavaro Beach side but they would not serve us any drinks or let eat at the buffet.
We like the facilities for little kids. Family friendly, you have to walk (but we do not mind) they have 2 trolleys that pass every 6mnts. the personal is nice, it could be nicer the one in reception but they are ok. They help me to prepare the Happy birthday of my grandmother with music and the cake, that was the extra mile :) The personal is nice, it could be nicer the one in the front desk but they are ok. I know that the hotel was full, but every customer is important. Beside the monologues of yes and no (with any additional information) everything was nice.
everything is nearby . local is new. room service is not good . and towels too old. 0ne day they only give our one towels for 4 peoples.
A great Resort. Extremely clean. Pleasant and friendly staff. Plenty of beach chairs, at past resorts we found it annoying that everyone would get up at 7am and claim every beach and pool chair before breakfast and then not even use them for the entire day, leaving those late risers with no chairs to use ever! this resort had plenty of chairs at the pool and at the beach thankfully! Also, it was nice to have multiple locations for food and dining...although for dinner you had to book ahead for sit down dinner reservations. I would definitely come back!
food beach staff drinks standard rooms
Staff very friendly, food great, tone very relaxing, can't wait to go back Work on details
A 5 star in most respects. Some of the staff were less than welcoming but, overall, service was very good. Super facilities. Would go back in a heartbeat. One or two dropped balls by staff but hardly worth a mention.