The only thing we liked about the hotel was the location. The rooms were very small and filthy dirty. The staff was really rude. It was difficult to understand the English of the people working at the front desk and some of them were nasty.
VERYy convenient location Rooms a little small - but they're only for sleeping in!!!
Good service, central location and not much noise. Missing Internet-café, as we did not bring the lap top with us.
I have stayed at this hotel in numerous occasions and think its a good location . The front staff at the initial check in were the rudest staff I have ever met.I felt in this occasion they were despicable.I would therefore think very carefully before staying there again !
the fact that is in the centre of NY rooms are very small and avg 200 $/night is too much
Good location The hotel felt tired, although to be fair, work is being done to improve it
é um hotel histórico e muito bem localizado. Os quartos são limpos e tudo funcionando. O serviço de recepção é muito atencioso. Os quartos são pequenos, mas isso é comum em NY.
We had a small suite and the room was very spacious, unlike many other NYC hotels. The bedding was not as luxurious as I would have liked. I could have used an extra blanket or two.
Nice position, good place to stay for shopping, city trip, and broadway shows. Nice view of the city from my room! room could be cleaner, average hotel staff, small room
The location is perfect for shopping and sighseeing. Hotel has 2 restaurants serving good quality food. It has a spacious lobby with fast check in and out facilities. It offers security safes at no charge. Security is very strict in the lobby before you enter elevators which makes female travellers feel very safe. There are lots of really good restaurants nearby in 7th Avenue and en route to Times Square. I loved everything about the New Yorker. There is nothing bad about this hotel.
the New Yorker hotel is in a perfect location for visiting and shopping and we really appreciate this. Maybe the difference of price according to the days of staying. they should make a special offer for those like us who stayed for an entire week.
Close enough to walk many places. Staff was extremely friendly. Horrible view from window.
Clean rooms, Small rooms
Friendly and accommodating staff! Loved that everyone was there willing to help. Also liked the security of staff checking to make sure that all guests coming into the hotel were in fact supposed to be there. Didn't like that there wasn't a fridge and/or microwave in the room given the price. Room was very nice but for the price I would've expected at least a fridge.
Items of our luggage were stolen
Nothing I liked. Worst costumer service!! Front desk guests service were so rude. My room was already paid and booked for but still had to wait two hours just to get my room!
Nice hotel Check in process was BAD Booked via Kayak and they did not have my reservation I had a confirmation # Took almost an hour to resolve
I gues for us-measures this Hotel has to be considered old The Service is excellent and it is Central
The room was spacious for NYC standards and very clean and well kept. The furnishings were modern and kept up to date. The staff was friendly and accommodating. We enjoyed our stay. It would have been nice to have a refrigerator in the room to keep our water, wine and cheese cold.
Location, rooms are comfy , free internet My mother's shoes were stolen, Along with my nephew's (2 and 1/2 yo) pillow and toys. The shoes were inside a suitcase the entire time which makes the case even worse. We complained at the front desk, but the staff were unapologetic and did nothing to solve the issue.
We appreciated the entire stay. It was quiet, friendly staff, clean, accomodating, close to subway. Good food . We had to leave. We have recommended it to others and will be back.
Nice interior All staff Ive come across felt like security. They dont respond to greetings. When they selectively ask to see your room keycard to enter the hotel and you see the people in front of you stroll right in while you get "carded" almost everytime...Im a well groomed mid 20's asian business man on vacation what more do you want? And in the heart of korea-town no less! I avoided the staff for the rest of my stay due to their less than friendly disposition and most times they seemed too busy to talk to you because they are allll on their phones textingg! Mainly speaking of night staff. For such a historic Landmark of a Hotel the staff certainly takes away from its authenticity,beauty and glamour. As far as the rooms go everthing seemed fairly clean and nice. Only issue was the brown water I had to shower in and the air condition wasnt working the first day but their engineering staff promptly fixed the A/C unit.
Only Location. Ugly and old room no air conditioner Bed to small for a a couple.
The only thing I can save from my stay was the location, it's not far from places of sightseeing and they have a metro station right in front of the hotel but that's the only thing I can think of. The hotel is just awful, the staff is just unfriendly and very rude, I had a problem with one of the employees and they could even apologize even do they almost ruin my hole stay there. The room is just sad, is very very small, so dirty and the bed will make you cry, we had to sleep over the bed because the sheets and everything was just disgusting. Really don't stay here is not worth it and you are going to regret booking here, I did...
Location to Penn Station and Msg couldn't be beat Little noisy. Not there fault.
Nothing. I would recommend kayak remove this hotel from their booking options. It was rated 4.5 out of 5 stars and was the worst hotel I have ever seen. I travel all the time and use you guys to book flights etc. This was my first experience booking a hotel and I will never utilize the service again. I am having to battle with you guys to get money back for a place that was so low quality we didn't feel safe sleeping there. We encountered serious issues upon arrival. We looked at two different rooms and decided due to the condition of the hotel and the utter disarray of the rooms that we could not stay there. We are working back trying to get our money back as we had to make other sleeping arrangements.
Location Bad hotel
The only good thing about this hotel is its location
The location is very good. The price is high as compare to the quality of rooms but I guess it's because of the location I guess the price is high but rooms and bathrooms needs to be repaired.
Location Mold in bathroom. Uncomfortable bed. Thin towels. Mentioned to staff they said that's what you get when reservation are made on kayak.
Absolutely nothing. It was, by far, the worst hotel I've ever stayed in. Rooms are from the 80's. Dirty and smell like cigarettes. Staff is unfriendly unwilling to answer the most simple of questions. The valet service is a joke. It took us 1.5 hours to get our vehicle back when we checked out.
Location was very good Long waiting times at the front desk Poor service when requesting an additional blanket Fee for storing suitcases after check-out Expensive parking Expensive Outdated No kettle or coffee maker
Location Outdated rooms, slowness to check and out, limit on towels no bath clothes, issue with elevator
The location was convenient and it was easy to get to all different places around the city. The rooms could use a bit of updating but we were not in that much. Just to sleep.
Room was acceptable Breakfast was a bit ad hoc and lacked taste in order and presentaion
It's a nice modern boutique feeling hotel. Staff was nice. After a night of jack hammering (location issue more than their fault) there was no hot water at all in the morning. They refunded a portion of my bill but it was brutal. They should consider also soundproofing the Windows more.
They people were great Lack of coffee maker / limited to one coffee per day..
The front desk staff was excellent. The linens were very nice. Blow dryer didn't work. Called housekeeping for clean towels and replacement blow dryer. Waited an hour. Never showed up. Later they cleaned room and left clean towels but no washcloths. It has potential just have not worked out all the kinks yet.
the bed was very comfortable and bug free..! could of done with tea/coffee facilities in room though, staff were brilliant.
Perfect location, just a few steps from major stores and 15 min walk to Times Square. Friendly staff. Clean rooms. Just two elevators. For some rooms you could not control the heating, just the cooling air.
we were checked in really quick . breakfast was enjoyable . staff at reception were realy helpful in directions and questions . dinner was very good in the evening and brendan bar was very enjoyable bar to drink in. but location location location ,would not be beaten heating system was noisy and lifts slow during busy times.but not bad enough to put us off staying here in the future
Very nice staff 206 should be a storage closet! Nestled between two fire doors, starting at 4am, the two fire doors slam prohibiting any sleep!!
Location Rooms on 12th floor could be updated
The most comfortable bed I have ever slept in. Room was cold in November, as heat had not been turned on.
the location was great
When I first got to hotel to check in I was informed that the room I reserved was not available and that I never booked the king room. But this not true I had my confirmation number and the reservation saved on my phone. So she put me in a queen room and charge me 461.00 but the deal I reserved was for only 261.00. So when I check out I was told that 200.00 would go back in my bank but it still hasn't. So I will never book through kayak again. I was robbed 200 dollars and was giving wrong room.
Really a nice, modern hotel in a convenient location with friendly staff.
Mo the bartender and Grace at the front desk went above and beyond to make my stay pleasant.
after renovation, but with some scratches already; friendly staff really cares; fitness room; complimentary tea and coffee every morning; safe and nice; great view from deluxe room expensive, but very standard, breakfast; windows need to be cleaned; at this price I would expect the room to be larger; I would prefer more light in the room
Love Kimpton, the hotels and service are always top notch. Looking forward to staying here again. Having to leave the hotel was a bummer
Very kind and attentive staff. Nice and clean room. Excellent location for us. Quite expensive. None.
Friendly staff and comfort of the bed! Tax additions to bill
Hotel charged a non-optional $20 'facility' fee
The front desk staff and manager were friendly and competent - they were very helpful when I became ill and had to extend my stay.
Staff wasn't always accommodating to my needs. Certain employees went above and beyond to help. Others just hung up the phone when I needed help. Small rooms. Badly designed space. Inability to control temperature of room. Rude staff. The engineer was helpful but the front desk staff treated me like I was in their way and bothering them constantly
Large, contemporary room provided two comfy full size beds and a modern bath with a great shower. Staff was extremely friendly, happy and accommodating. Complimentary water, juice and soda in mini fridge. A super new find for this NYC regular.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
New, clean, and excellent helpful staff. Bar and restaurant on site was a plus. Dogs yipping in adjoining room. 2 dogs were left alone in the room and barked incessantly! There is a Chelsea Dog Hotel right down the street and would suggest people take their dogs there. Service dogs are a different matter.
Complementary soft drinks, juice, and water in our mini bar every single day of our stay! Location is great too!! The city view rooms do not offer much of a view of NYC.
Location, vibe, and accommodations were all very good. The cost of an latte/cappuccino was ridiculous!
This guest did not leave comments about this hotel.
Excellent value. Free non-alcoholic beverages in the mini-bar.
This guest did not leave comments about this hotel.
It was in a central location for a cheaper price than most competitors. The queen room was a good size for my husband and I. Bathroom was clean. Breakfast was fine. Bed was uncomfortable.
Location Slow elevator
Convenient. Elevator broken. I was there LAST week was broken then. One of two broken, it took FOREVER to get in and out of the rooms. They should give a discount until it is fixed.
Easy check in, room. The roof bar
The room was a very good value for the price, very clean, great staff, comfortable, great location, rooftop bar has an amazing view, good drink selection with low drink prices and just a cool little spot. There was noisy construction next door going on 24 hours a day, the breakfast less than I expected and a continental breakfast not a hot breakfast.
The staff was very polite or at least the people I had a chance to talk to. The bed was very comfortable and the room overall was clean.
I liked that there was a fitness center but it was a little run down and the TV remote was missing.
Location, easy to find
Coffee was very weak
Room was reasonably priced and big for NYC the elevator beeps were very loud, and it also made grinding noises. My room was right across from the elevator, so it was annoying.
I didn't like the service. I didn't get the room I reserved. This hotel is horrible and I wouldn't recommend it to anyone.
Great location! We were a short walk to a metro station, Highline and empire state building. Great food options nearby. Room was clean, although small. Kids had a great time. And they loved getting a cookie everyday! We also had a view of the one world trade center. There wasn't a fridge, which would have been helpful, but the room was small, so I can see how they couldn't fit it in.
Everything was great
Located on a quiet side street but still within walking distance to many attractions. Plenty of subway stops within a block or two that will take you to any destination you want. Staff was super friendly and inviting. Bed was comfortable and bathroom was clean. Close to Megabus drop-off location. Room was bigger than I thought it would be given the location. There was an iron and hairdryer in the room, but no mini fridge (which wasn't necessary for our short stay). There are some things out of the control of the hotel; construction around the area and trash left in the street for city pickup didn't make walking for the most pleasant walking experience. There were coffee stains on the nightstand lampshade and the carpet could use a good cleaning or replacement. Not sure what the parking situation is as we took the bus.
Staff was excellent. Bar was golden after we got to the hotel from both exploring and enyoing the city. Concierge was great! Plenty of places around to eat including the hotel. Nice view with a glimpse of the Empire from our room. Rooms were clean, a little cramped, but its NYC. The staff (maids) tends to be forgetful about simple items like toilet paper or anything to stir coffee with! Location its a mix, depending on the line needed. Sometimes we went to 34th ST in order to get some other line.
Location was convenient. The hotel was very VERY dirty. The bathroom was left extremely dirty and moldy and the employees were unprofessional
Staff was excellent, nice, hospitable. The room is small and mediocre-looking. Definitely not worth $400/night or more.
The staff was very friendly. I arrived several hours before check in and was allowed to drop my bags off. Room was clean and the bed was comfortable. Lobby was unusually small. Hotel only had two elevator shafts for 25+ floors and at one point both of them were broken.
Very clean and comfortable. Awesome views with our room. The staff was amazing and very accommodating. Great, great place!
Close to everything walking, they staff was great very informative about the area, and very helpful with everything I needed. Would definitely stay there on my next trip to NYC!!
I enjoyed my stay there, I liked receiving a cookie upon arrival. It was supposed to be a king size room, but was just a queen size bed.
Bed was comfy Location was great Room service was good and quick Too much noise on my floor/too many kids Bathroom smelled like a wet rag Elevators took a long time
Staff was terrific--warm, friendly and always extremely helpful. The free wifi, included breakfast and location all made for a very comfortable stay. Nothing. It was a terrific stay.
Breakfast!! Towels and Shower Curtain smell very bad.
seemed to be newly renovated and relatively clean seemed like there was a little wear and tear strating to occur
Location was great. The subway station was only half a block away. You can get anywhere in the City very quickly and easily. Herald Square is a neat place as well. Lots going on at night and day. Bed was very comfortable. My only complaint is that the breakfast area is too small - we were never able to sit and eat.
Location; comfortable and good size room; staff were helpful and friendly That the room was cleaned only every other day
The Hotel is in a great Location 1 min away from Macy's. very helpfull staff.. We will us this hotel for our next visit the New York.
Emmanuel he is the best. The staff is very polite, everything is clean. I highly recommend it. No negative comments
good location close to all attractions, front desk staff were nice, room was clean, included breakfast When arrived to our room, a note was on our headboard: "Duvet covers & sheets are clean for your arrival" I sure hope so don't all customers need to have clean sheets and covers? Only 2 elevators, working staff would use it all the time to go between floors, waiting time too long. Breakfast are very salty, buffet not refilled fast enough. Hotel does not give Air miles points
The excellent staff and good breakfast. Great location - would definately stay here again
Great view of the Empire State Building, very clean room, and overall a great stay! It was super close to the subway, but far enough away from Times Square that it wasn't crazy hectic. Only complaint-I requested early check in a week before, then upon arrival they said we couldn't check in til 3, despite getting a confirmation email that told me my early check-in had been granted.
Location The 2 elevators can't handle 20 floors
The location was fantastic and i liked the security of swiping your card to get in the hotel at nightime. The breakfast eating area was way too small usually nowhere to sit. Also the rooms could be cleaned a little earlier.
My room was clean and the location was good. I was surprised to be given a handicapped accessible room when I didn't need or ask for one. Two different hotel staff tried to gain access to my room twice within a half hour after I arrived, and another began cleaning my room the next morning before I had checked out.
Location of Hotel and comfort of room No
The staff was great. It lacks personality.
courtesy of the staff - good location, outside Madison Square Garden.
Very large and spacious. Great deal for the price!
Large comfortable room, amazing bed, close to all the great sights of new york slightly tired looking carpet and bathroom, a bath would have been nice
Big room that was immaculately clean. Have stayed here before, will stay here again. Communications between staff on phone and staff at desk unclear. Told no pet fee, then at checkin told $100 per pet!!!
A very central location, within walking distance of major attractions, landmarks, shopping all the transportation options at Penn Station.
Spacious room with kitchen, staff very friendly Room heating not controllable --> too hot for comfort, small bed (no way that's king size), very noisy, outdated interior, bathroom bit grubby, door had blood stains on it
Too much money for such a mediocre room. It supposed to be a non-smoking room but in reality it smelled to weed. Very disappointing experience especially having the kids there. I reserved two rooms and arrived at 4:00, there was only one room available and we had to wait for the other one almost 3 hours.
The beds were very comfortable. Good restaurant, serving fantastic food.
Friendly staff went out of their way to make our late valentine's day getaway special, moved me and my girlfriend to a higher floor, and gave us a box of chocolates and a card. Room was extremely clean, a little small, but nice nonetheless. I will definitely stay again! Room was a little small, but the cleanliness absolutely made up for it!
La posizione spettacolare! La vostra dalle camere ai piani superiori è davvero incredibile. Le stanze, considerando che siamo NY abbastanza "umane" per il rapporto qualità prezzo. Alex alla reception è stato formidabile! Abbiamo dimenticato un oggetto e lasciando un messaggio alla loro segreteria ci hanno ricontato immediatamente per avere istruzioni. Insomma davvero buono. Provate a vedere se trovate degli special price
ALL of your front desk staff could use better training in professionalism and courtesy.
Easy walking distance to area attractions like Madison Square Garden, theater district, Empire State Building and numerous restaurants. Very clean room with plenty of outlets, and friendly front desk. Very nice, and rare, open outdoor space in front of hotel. A bit disorganized with the luggage holding process and the lobby lounge should be open later during the summer. The hotel has very nice outdoor space which is rare for hotels in that busy area and could get better use. Got back from concert at 12:30 and had to look for a bar/pub to have a night cap.
I have stayed here numerous times throughout various trips. All the staff members of the hotel are very nice, helpful, and show they care about you. Cleaning staff is very very nice, front desk is amazing. They have a great breakfast staff as well. The hotel is right next to a subway station, but you don't see the lingering subway station people. If you get a city view it is wonderful. Very centralized to NYC. You are close enough to Time Square with shops close. Small rooms, but it is NYC you can't expect much more. If that is the only negative thing about your stay then you have no worries!
Price. Location. Modern. Clean. Small. Old. Slow checkin.
Easy check in and out. Validate for parking nearby. Check with parking garage. Small rooms but typical for NYC hotels
Clean, Good location Broken front door.
Excellent location and great hotel for the price (subway stop right outside) Very helpful staff (especially in the restaurant when I was dining with my two year old) Beautiful view of the Empire State Building from our window Quiet rooms--other than one neighbor banging on the door early in the morning, I did not know anyone else was around
The hotel was fine. However, there was a murder in the hotel the night we were their. Apparently a pimp was murdered several floors up. It was all over the NYC news.
I had been in NY few times but this time I realize how important is a good location! The best ever! Next to metro station and shopping area. At the front rooms you can appreciate the Empire Statle from your window! For sure I will be back!
Alex at the front desk was most helpful in assisting me with a reservation problem,
I didn't get to stay there. When I got there the hotel said they had informed Kayak that the room had been canceled and Kayak should had notified me. You didn't and I had to find something else and pay $80 in cabs running around ny to find out I had no room and go to another hotel.
Staff are fairly friendly and responsive. The location is pretty solid, blocks away from various rooftop bars, Ktown, the subway, and Times Square (if you're into that sort of thing). 1. An advertised $15/person airport shuttle service turned into a $24/person airport shuttle service. Do not let yourself be fooled or you will find yourself on the LIRR to Airtrain like I did. 2. The rooms are small. Especially if you are staying in a room with a single bed. 3. Our AC unit caused a random pool to form by the window which resulted in some wet clothes when we woke up the next morning.
I won't stay here again. They claimed that I had no reservation after booking on Kayak and Getaroom when I arrived at 1:45 AM. They weren't helpful in finding me a room until I noted that there was nowhere to go at that time in the morning. Sux.