I loved the staff and attractions. I didn't like our room quality. The beds were very uncomfortable.
Didn't like the shower - not enough water pressure- bad nozzle- seemed like it was spitting
The Italian restaurant right outside of the North elevators was excellent! I stayed in the North tower, which was terrible. The shower head was rusty, there was paint chipping off the door of the bathroom, and you had to literally climb to get in the tub. The Asian BBQ restaurant in the hotel took over 45 minutes to provide mediocre food. Literally luke warm. The waitress then said she'd bring egg rolls for our wait and never brought them.
My room was clean. They seemed to offer a few amusement park activities and included free access to the top of the tower. The area around the hotel is depressing. You will have to drive/ride to get to see The sights. My room was VERY outdated. Seemed like a 70's room. The only modern feature was a flat screen. No easy access to charging ports and was way too expensive for what you get. Understandable because it was during the largest convention of the year. SEMA.
having buffet available Poor housekeeping, run down look to casino, etc.
When checking in they asked if I would like smoking or non smoking. I told them non smoking. I get to my room and it was a smoking room. I called down to the desk and they told me to come down and they would take care of it. I had to stand in line for 45 minutes and wait for them to get done with another couple.
I liked how it's just north of the strip and close to the downtown/Fremont st. You can find great deals for this hotel. Don't expect whole lot but it's fairly clean and a neo-classic landmark. I surprised how decent the rooms were, 3 stars. Cant expect whole lot. The toilet in the room kept on running most of the time. The stopper on the sink wouldn't work. The TV was super dated and no fridge.
rooms, cleanliness, location, gambling cost, variety construction noise, wait for valet
The architecture of the hotel the mall the rooms and security where seen. I felt safe thank you I also like the tower and mj live show. The pool closed on the 24th floor.Key card did not always electronicly work on command
The room was nice, view of the lower roof top and a partial view of the strip. The Roxy dinner and buffet was good. View on top of the tower was grand. Attended the MJ Live show, and the Red neck majic comedy show, both very good. I arrived a bit early for check in at the registration desk. I was in formed to wait 20 minutes or pay $10 dollars for early check end. I have never had that experience before, usually I am given a room. I asked for them to wave the "20" minutes and was told no. I paid extra for a better room, and went to my room and left my luggage there. I left to retrieve a item in my vehicle. Upon arrival to my room was a stranger, so I called security. The man turn out to be a employee, with out having any identification display and I was startled. Upon looking at security and thier staff, Some displied ID, and some didn't. I don't know who they are, Id would be nice. The employee in question had his ID inside his shirt pocket. His boss showed me his ID on his waist line, it was blank, and that is when he pulled his Id out of his shirt. I was upset, they gave me a room under maintenance. The security lady at one point told me to leave and i was being evicted. I informed her I was the one who called security, and told her she can leave. At that point, I called the hotel manager. After a wait, security departed and I has given a better room, and the security lady showed me my new room and I thank her. I had a hard time sleeping, due to the loud (So Loud) music coming from the pool area. I was informed it was the DJ at the pool. They could not do anything. I do not plan to return their. In my humble opinion, unless you like drama, Vegas has so many places to choice from.
The nice rooms, the entertainment (rides)
Location is extreme north, so can be considered good if you want to go to fremont st, and get a good view from the tower. Rooms are totally cramped up, not even as good as extended stay or holiday inn level, forget to be considered as resort. They should not charge resort fees as it is not even close to being a resort. Bathroom and lobby is also not clean.
Location Fish tank Rooms are dated and not very clean They had no towels poolside They charge you extra fees for the gym and parking even if you don't use either
Resort fees were hidden to me until check in
The Grotto Restaurant was outstanding as was the adult pool area Smoke smoke and more smoking-- was disgusting . I understand that it's a casino however, they need a better ventilation system. Give us some fresh air!!
The beds were reslly confort more than i thought they would be There was everything you needed except for like a little kitchen or mini fridge
The Italian restaurant was very good the room smelled like smoke (it was a non-smoking room), we called and housekeeping came and deodorized the room, just masked the smell. It took over 1 hour to get our luggage, we had to call numerous times to get our stuff. This is the first time we stayed and I will not return
The beds were too small and the ac didn't work so it was hot in our room. Cribs were expensive and didn't even come with blankets.
the food was good but that's about all the rooms are in bad condition. staff was rude!!! housekeeping threw away pics I purchased at hoover damn. will never stay there again.
I like the location of the Nugg'. Everything feels pretty updated compared to most of the other Fremont street properties. The pool is pretty unique. Good variety of slot machines and table games, though you won't find the really low minimums here. Generally easy experience. A couple of things really stuck out as bothersome and annoying. Most hotels will provide a coffee maker, but here they give you a keurig machine and charge for the use of the k-cups provided. Not exactly a major thing, but it just sits there taunting you the entire time you're in the room. My biggest problem with my most recent stay was that in the tower where I stayed it appeared that four out of the eight elevators were not functioning. The hotel has no control over when multiple busloads of tourists arrive to check in, but if the elevators all worked that would have avoided the huge crowd in the lobby. Likewise, when many guests are all checking out on Sunday, getting an elevator down to the casino was nearly impossible, with most people resorting to riding elevators up to the top floor in order to get space on one going down. This has been an issue for me before, and I was admonished for taking the stairs down as they are not meant for guest access except in emergencies. Anyway, elevators were a big disappointment.
The Golden Towers were well remodeled. Fremont Strret Expiernce was entertaining for a one night outing, but not more than that. My room requests were the exact opposite from what I requested. I was placed on the 15th floor, at the very end of the hallway, far from the elevators. I took my elderly mother to the Golden nugget for her 73rd bday. I asked for a room not at the top, and not far from the elevator. Complained about airconditioner 3 times, never was fixed. Non smoking floor smelt like cigarettes at all times
Upgraded rooms complimentary at check in, fabulous pool, good food options, convenient location to everything you need....this is our hotel from now on.
Cleanliness, staff are very polite, good amenities, all the services they offer. I did'nt like the kind of fruits they placed in the hallway near the elevator is not of good quality ( not fresh enough) but still, I give them overall 5 star.
Good restaurants, nice casino, comfortable beds, all the staff was kind and helpful we really enjoyed our stay. On Sunday the pool closed at 6:00 pm. O think I would have been better especially for the kids and because it was so hot for the pool to stay open longer.
The hotel was nice and clean lots of stuff to do from games rides shows and gambling if you have kids and want to take them to vegas this is the casino to stay at Not thong bad to say I enjoyed the stay and the staff was friendly and helpful too keep up the good work
Steakhouse was great We paid almost $500 for two nights for a room that had no amenities, the shower didn't work, the bath water fluctuated from hot to cold. I won't stay there again, the hotel was in poor condition.
Poor management. Things were stolen from our room. Never stay there.
Happy Hour 2 for 1 drinks Sports Bar Gambling Steak House Donuts Construction Location of check in Distance to get to rooms from check in Cleanliness of room Smoke Not enough Craps Tables No Hotel Staff directing traffic / taxi pickup / drop off at front of hotel or in rear check-in / out entrance
1. It was cheap. 1. The manor area is literally a motel and tucked away in the back of the property. It's extremely rundown and dirty. Carpeting is black and one towel was stained. 2. This place is crawling with children. 3. The wind gusts had all the door frames and such making noise. It was difficult to sleep at night. I called to request a room switch and they said they wouldn't be able to do anything until the next morning. I was even willing to pay. 4. I needed a taxi cab to leave and they told me I would have to walk all the way to the taxi stand area to get one. The most they could do was send a bellhop to carry my bags for me. 5. Lots of homeless people in the area. There was a bench right in front of Manor C and a homeless person was chilling there. They do have security on bicycles patrolling the area, however, this person managed to get there for a bit. Made it feel unsafe despite the security.
HORRIBLE PLACE TO STAY Horrible place to stay...Staff especally horrible
price, views Room smelt of pot all night! was quite disturbing.
Good location and price Was older and out of date. No mini fridge or microwave with an old tube tv. Reminded us to not spend our days in our room.
Terrible. You walk through a smoky maze of casino and shops to finally find the front desk. i cannot believe how much I paid for what was essentially a motel. The room smelled like smoke and mold, and was full of stains on the carpet and walls.
staff at front desk were helpful their restaurant "The Steak House" was superb. room was old and smelled like it. Air conditioner was extrmely loud. When AC was not on you could here the noise outside. Walls were paper thin and the family next door was making loud noises through 2:00 a.m. or later. There was not a "no smoking section" in the casino. Blackjack odds were worse than other casinos. Curtains would not close all the way so there was always light showing through. Ice machine was on another floor.
The hotel is run down and dirty. Even the exterior hadn't been updated or maintained. For example, the circus tent is so faded it hardly looks like the theme: embarrassing. The escalators are broken inside. Construction of the street outside doesn't help. Giving it the impression that you are entering a demolition area. Maybe it should be. One security guard said that it is the step child of MGM and doesn't receive any care. The Manor buildings feel like the projects. It smells like bug spray. The first impulse upon entering the room is to check for bed bugs.
There was an awful smell through most of the hotel. Staff was not friendly by any means.
The pools are amazing and the room service was very fast and delicious! There was no elevator in the courtyard area but the food was still hot! The lady at checkout was horribly rude and unfriendly. The room was very cheap looking and feeling but it was cheap so I guess you get what you pay for. Shower was tiny. Bed was stiff. The AC smelled horrible and had to be repaired. They rook our do not disturb sign after 1 of 3 days stay. Very far walk away from everything!!
Cost of room treadmills not working
The food good and well-priced and the staff was very friendly and nice. I stayed in the courtyard which is very old and not very comfortable. No view and very noisy.
The service and housekeeping was great
Good Hospitality! There was a beautiful desk clerk.
Generally clean Only $33 per night! Oh wait, there's a $30 transaction fee and then a $16 check-out fee. So... not $33 a night. The bathtub didn't drain properly.
Room very comfy & clean The single King bed needed another pillow. Only had 3 thin ones
The price ia good. The staff is helpful and its not too far from the strip Room didn't include a mini fridge. Room wasn't very clean.
Can avoid the strip's traffic and more relaxing vibes and Big Tony's was excellent ! Didn't get a mini fridge :( or microwave
The comedic bad service at every restaurant The service was a joke, and I can't say it was very clean. It needs a major facelift. I would only stay there again if I had to.
Honestly, we had a family trip. The location was excellent for us. my family and i was at the different location, but we made everything easy. We can't complain about the staff because we didn't let them cleaning our homes but we got everything we asked for and answered to all our questions and tried to worked out with them to make things easier. We enjoyed ourselves in the pool and my kids like it. Thanks for your services.
Great room for the price I paid !!
Location We left after one terrible noisy night. Family of 6 living in room next to ours. Call and left messages on three different managers voice mail. Left emails. Called your customer service to book another hotel. To date still no refund or return calls. You should it even have them as an option anymore. We have stayed there several times but now it has turned into housing
I like that there is so much to do right on property. They have a little bit of everything. The prices for food, bowling, bingo, drinks, etc is unbeatable. I booked three king rooms. I got two double queen rooms and one king room. The shower temperature was not consistent. It kept getting scalding and cold while we were showering. The windows in the rooms open all the way and there aren't screens on them.
buffet; oyster bar lunch specials; movie theatre and bowling alley, nice carpet, good parking no free business center services for guests to work away from home. all staff should be trained to give the same answers
I came to the hotel, they didn't respect the reservation and told me that you were overbooked and they don't have room
price used house phone to call cab took over two hours, called 5 times,,,, caused me to miss flight, lost money from missed flight, \had to stay another night at hotel in town, thisa was very bad
The hospitality was super. Everyone was very nice and was very hospitable. Will definitely return. Would have like being able to use the business area without a charge and to be able to print boarding passes without a charge.
Clean The ice machine was very far from the room
I liked the buffet and the amount of selection, I liked the Texas decor - being from Texas, it was familiar.. The gift shop clerk was the most helpful employee of all; room was comfortable, although the view from the non-smoking floor was just of the parking lot.. The price was unbeatable, for the short notice this trip was booked in. The desk staff was horribly rude from the moment we walked in; we arrived too early for "early check-in", and we're told to check every 5min to see if someone checked out, even though nobody would arrive to clean any rooms for another 2hrs. Kimoko (front desk) argued and lied about statements she made to my husband, which only further frustrated us. The only redeeming factor was the gift shop clerk, who answered any questions in a positive and comfortable manner.
The cafe was completely under staffed . We waited over a hour to get our drinks after being seated . Plus the surprise $100 deposit plus the in mentioned $20 resort fee did really leave me cheap gambling cash , so the stay was pointless.
Easy drive to Fremont. Key card needed for hotel. Restaurant s and theatre good. Kids arcade next to theatre has entrance on side Didn't see kids except at buffet. Nothing
Bathroom not very clean. Looked like they cleaned the bathroom floor with a dirty mop. living space not very well vacuumed
Loved everything except the small pool and no spa.
almost everything was great The bed was awfull, they should change the mattress (suite 5738), could not get any rest.
* Spacious & luxurious room * Generally easy to get a spot around pool * Nice classy casino * Lots of restaurants in hotel * Hotel was exceptionally clean * Located at the nicer end of strip * Fantastic stay overall, would stay here again * Quiet room (which we requested) * They gave us $100 dining voucher which we greatly appreciated! * Staff around pool were pretty hopeless. We had to wait a long time to get service and even left a few times because we didn't get served at all * Located about a 20 minute walk from middle of strip so had to get a taxi a lot of the time * They charge for wifi which seems pretty ridiculous in this day and age
The people who check your card at the elevator are rude
beautiful, clean too expensive. no perks.
5 star restaurants, amazing spa, gym with everything you can ask for, great shows, luxurious hotel!!
We have ordered vegetarian food and found meat in our food. Pool area was not bad, but could have been kept better especially water had lot of accumulation . Lot of cigarette smoke , even if you are not in the casino. It was the worst we have seen anywhere in Vegas
Room comfort and view. Higher end hotel so crowd is relatively calm and easy going. Room smelt like old cigarettes. Only staff that seemed happy were the in room dinning delivery folks. Check in, valets and doorstaff were slow and unattentive. We are likely to stay at Venetian/Palazzo on our next visit. Better food options/shopping and friendlier staffers.
This hotel has everything and gives the Las Vegas feeling with a very luxurious wrapping. WiFi access is as natural a comodity as water and electricity. To charge 15 dollars per device per day for this is baffeling! Just include general access in the room price and remove device limit.
The rooms, comfortable beds & uniqueness of everything. The food & staff was A+
We have stayed here twice now and have loved both of our stays! Staff is fantastic! Rooms are large, clean, and sexy. The food and drinks are a bit pricey, but no more than most of the higher end hotels. It's a little noisy if you stay in a room overlooking the strip, with the clubs playing music beyond 1am. I would highly recommend against the breakfast buffet. It was included in our room last time, and we wish we had gone somewhere else and paid for breakfast.
THE ROOM! THE SPA! The view! Deodorizer smell. (Better than cigarette smoke, I suppose). Food at Sinatra was way overpriced for not being very good.
Best ambience on the strip. Great dinning options and very friendly staff
My experience de this time was blah.. Does it matter if I state what I didn't like?
The rooms and most of the hotel was very comfortable, updated and clean. Housekeeping was friendly and gave prompt service. It is a great location when just traveling through because it is away from the strip so traffic isn't bad. The breakfast buffett was an average medium size buffet at $6.49 per person if you sign up for a free players card ($8.49 without it.) There is what looked like a nice pool, kid zone, movie theater and of course casino. The hotel/casino is HUGE and was a little confusing on where to go at first. There is smoking allowed downstairs which I think is normal in Vegas but it of course made me uncomfortable because we have two young children. The front desk and access to rooms are on opposite sides of the building and that made it confusing after checking in.
Before booking my room, I had to check out the reviews from Kayak and Yelp. I got the rooms for $19/night(What a bargain!), and that made me skeptical of this place. But, after reading all the good reviews, I decided to give it s shot. As the reviews suggest, this place is one of my best bargain for this year. To start, the courteous and helpful staff checked me in and told me all about the "free" stuff that comes with staying there(i.e. bonus points, free gameplay, free drink, etc.) Then, I get to my room. The first thing that greeted me, was the gorgeous view of Vegas strip. The room was a standard hotel room, but I was very satisfied that it wasneat and clean, including the bathroom. My only fault that I can think about this hotel, was the lack of a jacuzzi in the pool area....that's all! But, I still would stay here again in the future. Thanks! :)
Boulder Station is a local casino. 20 Minutes away from the strip. It's mostly quiet except on weekends. Good for a romantic getaway close to home. Restaurants, movies and bars make it easy to do a lot within the property. It's worth the money.
So beautiful and clean. The pool is not heated.
The rooms are clean and spacious. All of the staff is very friendly. Several restaurants to choose from, a theater, kids zone. I will definitely be staying here again! Nothing, my stay was excellent!
Easy on and off the freeway. Not on the strip so a little quieter and calm. Decent rooms. Reasonably priced. I could clearly hear conversations outside the room, in the hallway, that were not directly near my room. Thought it was strange that the front desk was on one side of the casino, and the elevators to the rooms were on the other side.
I woke up with what looked insect bites on my back and arms
I tried it for the cheaper rate but it wasn't worth it. They nickel and dime you for everything. Next time I'll just shell out for a nicer place on the strip for the whole trip. I would not do Boulder again. Was harassed by men in the lobby. Sketchy part of town. Non smoking room still smelled like smoke. Getting harassed by men in the lobby. Tons of fees everywhere and for what?
Staff was very friendly. No refrigerator no coffee pot. Water in bathroom smelled.
Rooms were high tech Lack of nonsmoking rooms almost sent me to the ER
Eat, gambled, swam, sat poolside, caught some sun, drank, and did I say eat? Found myself winning on the tables and that always makes for more fun. Large room. Big bath. great view all things at the hotel were great but I can't believe I got scammed on the ride from the airport....I was just so tired and had just had a three hour delay before finally taking off.....the taxi do not take the highway......if you see highway, you are getting taken for an extra $20, plus I tipped the guy.....
Unfortunately, their computer system went down and they did not have a back up. All of the slot machines had to been hand paid which took over two hours. No one was able to check in or out during this period of time. This happened on a Friday night (6/3/16) at approximately 9:15PM. I was stuck waiting to be paid a minor amount so that I could leave and make it to a dinner reservation. I finally left the slot machine to another player as I was meeting friends and would have been late.
I liked the rooms, the comfort of the bedroom and bathroom. Cleanliness is not outatanding though. We had to request shower gel to get it. It was not available at first for instance. I didn't like the way staff behave and ibteract with us at the casino. It was not an atmosphere that encourages people t play cheerfully
There reservation system was down and although I arrived at 7 at night and then waited 2 1/2 hours for a room, they had no back up for registering a room and could not tell me when I would get one - so I left and drove to another hotel. At 12:00 that night they called to let me know they could register me.
Our first time at Wynn but it definitely will not be our last. The hotel rooms were roomy and comfortable. The casino, restaurants and bars were first rate. We even enjoyed the Buffet! An A+ experience!
Beautiful and well kept. Can find as nice of places for less money. Not much to do other than gamble. Even lounge bar was tough to get into. Can be long waits for restaurants.
Staff is great, room was great. We had an amazing time The buffett there has gotten famous and now there is a 1.5 hour line to get in. I feel guests of the hotel should have their own line so we can eat some breakfast.
I always love the gardens, the comfy casino seats, employees willingness to always be helpful, cleanliness, air quality isnt bad, detail in the overall decor... etc., etc.
Everything was nice
Elegant simplicity. The rooms were very nice and clean. The hotel itself was also very affordable when I compared it with others and it was close enough to the strip, this was the determining factor to go with this hotel. It's also next to the Fashion Mall, which is nice if you live to shop. I love working out so a bigger Gym and and Spa would be a nice bonus.
I like everything about this hotel... hassle free parking with their valet. Courteous staff, big sized room, huge bathtub which can fit 3 people in... and this was just their ordinary room. It's too comfy we don't want to leave the hotel room :)
It was off the strip. More quite and relaxing
The room was wonderful, view beautiful, great location Coffee @ the bar, very expensive. Service @ the pool restaurant very poor
Loved that there was no smoking and no casino. Good security. Nice kitchenette. Didn't feel like they were out to gouge me for every penny like the other place we stayed at in Vegas. Would have liked a better area to watch the football game with bigger TV in the restaurant/lounge. Not unique to Trump but I don't like the resort fee or the forced gratuities in Vegas.
Nice view, nice jacuzzi bathtub for two, comfortable bed, nice bathrobes, nice kitchenette with top appliances (but who's going to cook in during a shortstay in Las Vegas with so many restaurant options?) Shuttle service to the strip. In room "safe" mounted to a drawer -- how safe is that? We could hear the freight train horns and motorcycles below from the 46th floor. Overall this hotel lacked attention to details. Terrible shower head, Surprised to see their service & housekeeping staff using the guest elevators. Clock was set an hour late. No slippers. Had to ask for a luggage rack. Breakfast meal arrived cold in the restaurant. Off strip location. No self-parking.
No gambling no smoking great They have a large tv in the Pool table section how did not work for days I mention it no body care very disappointing during Basketball and Hockey play off
Nice rooms, great staff, very luxurious. Ran out of some food items and bar items. Might have been a fluke. Not many bad qualities. Near the Wynn and treasure island but everything else needs a cab or uber.
Overall great facility, but unable to cool the room was a bit disappointing...coming from Alaska, low 70s for a room temp is uncomfortable.
I loved the comfort and helpful staff. Everything was absolutely gorgeous, and quite clean. The views were AMAZING! As the location is placed perfectly at the end of the strip for a vantage point. However, the location can be a huge crux as f you wanted to do anything on the strip, you need to catch a $15 cab at minimum. The restaurant inside the hotel also leaves MUCH to be desired, as breakfast was consistently half an hour for basic (orange juice / coffee) drinks - and a hour and a half wait for food. It was close to these times for all three times I gave it a shot as it was convenient.
The entry level room was amazing compared to other hotels Nothing bad to say
Nice decor. Nice staff. Rooms are a good size. Telephone next to the toilet a little too much though! LOL TV in the bathroom mirror was cool. The bed was comfy, and the sheets were nice. The TV channels suck. Need to bring my Chromecast next time. The in-room food is too expensive and not excellent. The free shuttle service only goes as far as the shops at the Venetian/Palazzo.
No maid service in my three might stay
All of the hotel staff was very friendly. Loved it. There wasn't anything I didn't like about it. Except that they could of had the pool open a little later.
Very helpful stall. Left my cell phone there and Lost and Found were on the ball found it. Very please on the attention.
It smells so bad !!!!! All casinos stick like smoke ... this is so much worse ... I had to brace myself every time I came back in the door ....I will not stay here again
Hotel room is not clean ,I was check in than go to room before sleep I found it sheets and bathroom has a lot of hairs that's really bad
Great price , very clean room , was actually surprised how nice it was for the money. I think it would be nice to have adults only hours at the pool, Im all for family but sometimes its nice to hang at the pool have a few drinks with out kids screaming and running around and splashing about. Closing at 7 especially in the summer is way to early.
The front desk staff was great and very helpful, Connie and Stacy, the valet pPual was great as well. Nice large spacious Jr. Suite. Construction on the the 3rd floor
We really enjoyed the stay in Plaza, and the location is great to visit the Freemont Experience. Be aware that there are 2 towers, and one is newer than the other. I would make sure to choose the newer one to ensure you get a better room. Maybe it's a bit far from the strip (you will need to take a taxi/uber)
Remodeled rooms Hotel was under staff, 1 person to check in, 1 bellmen, 3 elevators not working, food in cafe waa cold. They need to hire more people.
The hotel was pretty far off the Las Vegas strip, it was at least a 15 min car ride from there. The rooms were okay, not the cleanest rooms i have seen but good enough to spend the night. Seems like a good option to save a couple of bucks but at the end of the day, take it from me, if you are going to visit Las Vegas and be close to everything, look elsewhere, the crowd was a bit older and not the atmosphere that i was expecting, not that i was looking for a crazy party atmosphere, but it was kind of dead.
They charged me two times - for resort fee 22/ per day. And as well hotel fee 30 per day !!!
The rooms were a bit modern and in the downtown area. It smelled like smoke which I won't take my family too. The rooms are dark so for business it's a bit hard to do work in the room on the computer. As its so dim and barely light.
Very beautiful place, very stylish. There are tons of restaurants, shops and art pieces throughout the property. There's a night club Jewel there too. The concierges are super helpful. You can check in and out online. The hotel is situated well, can easily cross over to Cosmopolitan nearby. There's also a free tram, which can take you to Bellagio. I thoroughly enjoyed my stay and hope to come back again sometime. The pools and the hot tubs hours are 9 to 5. I was at Aria for a conference and 9-5 is when its activities are taking place each day, which made it difficult for me to enjoy the pools and the hot tubs. Managed to do it just one day, when the conference activities finished an hour and a half earlier. We did have our conference's party by the pools, but I'm thinking not every day they must be using the pools area for private events...
Nice, but not 5 stars
Spacious rooms with good mix of people that keeps the place vibrant. Recommend for someone that wants a great location. Clarification on the cleaning services, you have to turn on the service button for housekeeping, which isn't intuitive but we figured it out by our second day.
Great rooms and friendly staff. Central location. Very confusing layout and lack of tables to gamble at. The Cosmo is right across the block and offers more for me personally.
The casino and mall Nothing
Had a great coupon deal for one night at a wonderful, classy place. Sharp, professional, top-notch hotel!! The Casino floor was busy and there are a lot of hotel restaurant choices. My favorite experience was at check-in: when the line at mid-morning got a bit long, I watched a manager quickly find another six or eight staffers for registration and 'boom' the line was gone and I and others were taken care! Smoking in the casino, but that is everyplace in Las Vegas.
Great customer service
Room amenities were excellent, the integrated technology made it an exciting new experience. The bed was extremely comfortable and the bathroom layout was also superb. The floor in the bathroom wasn't not clean to the 5 Star level. My wife drop her earring and I ran my hand across the floor to retrieve it and it came up completely covered in dirt and dust, would not expect this form a 5 Star rated resort.
Hotel fee and then resort fee
Aria has a great location on the Strip. Very convenient to check out Bellagio founrains, nightlife at Cosmo or just staying within rhe City Center confines. Its a bit smoky in the casino area but not any more than others.
Excellent Room cleanliness Excellent Staff Excellent Service Excellent Facilities Nothing.
location is good, I thought the overall cleaniness of of facility starting to look a little tired, rooms were ok but house cleaning did not do a good job for making up room.
Lobby area and flower gardens are very pretty. Great bloody Mary's! Our room was not very clean. There were two black moldy spots on the grout in the shower. There was a big Stain on the bath tub ledge. The woodwork under the sink was dirty. Piece of long hair on sheet in bed. Air conditioner didn't get cold enough in bedroom!
Comfortable bed and spacious room. I appreciated the fitness center and the various weights and cardio machines. However, it was located quite a distance from the rooms. You had to walk the entire casino floor, past the lobby to get there. You're really paying for the location on The Strip. The room was nice but what comes out to be over $322/night including all taxes, etc the room and accommodations themselves weren't worth it.
Excellent location. I forgot an item and it was found. It will be mailed to me. Staff were very kind and friendly. A lot of tourists and visitors in the hotel. It is busy at all times.
Staff helpful and friendly. Clean and comfy bed. Too crowded, but it was 4th of July!
The manners of all the staff we spoke with as remarkably polite, helpful and respectful. Beautiful hotel, loved the big spaces and the art in the rooms, the piano player in the lobby, the flowers, the amazing massage I had in my room, the quick and helpful response by reception and how delightful all the receptionists were. Perfect location and amazing view to the fountain. Got amazing cosmetics by a promoter who was there for the plastic surgery conference. A can of hot chocolate is $15-$23. C'mon people, it would come on a golden platter brought by a stripper for that amount. Everything else was perfect.
Hotel property is impressive They dont provide any complementary breakfast or for that matter a cup of coffee
bed was very comfortable; food was good; everyone very helpful noisey room, no place to get away from smoke, needs several coffee shops 2 for s not enough
Very luxurious, huge casino, welcoming staff. Fountains are a great attraction especially at night. We had problem to check in. Hotel didn't receive reservations from Kayak/Amoma. Took two hours and dozen phone calls to finally chek in. The pool area was great except there almost no sunshade umbrellas which are a must in Vegas sun.
Location is excellent and the hotel has a lot of nice amenities. The fitness center is well equipped. The conservatory was beautiful, as always. Check-in on Thanksgiving Day was packed, and we waited about 30 minutes in line. It seems like there could be a better system. Parking garage was incredibly crowded and, in fact, we had to park at another hotel one night because it was full. The air handling system is not as good as other hotels. It was incredibly smokey, even inside the buffet where smoking is not allowed but apparently diffuses into the dining area from the casino. And we had to trek through the casino to get to and from the elevator to our room, so we could not avoid the smokey air. They should look into removing the chlorine taste from the tap water, perhaps a reverse osmosis system or charcoal filter, at least for the water served in the restaurants. The bathroom had loose pieces of silicone caulking all over the floor. Of course, everything was quite expensive, from the mini-bar items to the hotel cafes/coffee shops to the water sold in the hotel shops ($5.25 for 1 liter) to the parking ($10/day).
Fantastic location. We had an okay room. Restaurants are all incredibly expensive. You would expect much more for your money. We only had one bath robe, a small TV, and my front desk staffer was very unfriendly. She had me booked in three rooms for the same night and suggested I would have to pay all three. I said it was a mistake and eventually she got it sorted. For the price, you expect more. Would not recommend nor stay here again. I've stayed at SLS and Montr Carlo and would easily pick them instead.
Complimentary water , coffee and wifi not provided
I loved the size of the suites and the comfort of the room. It was the perfect size for my group. The cleaning lady did not come in to clean when we asked her to come back after we left. She did not come back to later in the evening and she did not do a good job of cleaning.
Rooms, pools, workout room were all good. Delays in checking out, skeleton crew, trying to charge another 40 bucks per teenager in top of the pricey resort fee. Gouge
The room was soooo beautiful and large and had a great view of the strip. There wasn't anything we didn't like. It was fabulous.
The room was very spacious and clean. The bathroom was clean as well. Roomservice were fast and most of staffs were nice. Overall it was very clean and cozy. Somehow the security alarm went on at 5am while we were sleeping. It was very annoying and wasn't pleased with that. When I checked out I mentioned that to the staff. she told us that it was just the security alarm and acted like it is just nothing. Besides the alarm thing, other things were okm
Location, casino, upscale The bed and pillows horribly uncomfortable for a 5 star propert
Staff was quite pleasant and seemed genuinely interested in our experiencing a nice stay at The Palazzo.
Beautiful and spacious room. No complaints.
Free parking was lovely! And so many great restaurants and shops within walking distance!
Staff very professional and helpful, room neat and clean Noise of cleaning near our room in the morning, can't sleep in or nap mid day, but it wasn't really that bad, I know they have a job to do
The rooms were decent. The hotel reeked of smoke as soon as you walked in. The casino part seemed dirtier than most of the other casinos around the strip. I also paid for the hotel in full but at check out they charged an additional amount as fees. So the price quoted was not the price paid.
The room was ok Resort fees and the wifi was not working at all and the front desk knew about it still charge me for it they did not care.
Nice, all inclusive place, good rooms, good choices for eating. Hidden "resort fee" (extortion fee). Nowhere when booking on KAYAK did it mention that this hotel participates in this hidden charge.
The price 14 bucks I could have been sleeping on cinder blocks and would have been cool with it for 14 bucks I wish I was sleeping on cinder blocks their beds were like I'll put it to you this way I slept on pillows on the floor
For $7.50 lunch buffet was surprisingly decent. Variety of restaurants. Close to North Vegas Airport 100 dollar deposit.
The non smoking room smelled like a non-smoking room. The security team was very active in the parking lot, which was good, but bad because they obviously realized they needed to be.
Low price, comfortable room. There are not a lot of bells and whistles, but the room perfectly met my needs. If I'd have wanted 5-star luxury, I'd have paid WAY more. There was a little trouble with the door to the hotel section, but once I talked with the staff, it turned out to be a special method of swiping the card. Once again, not 5-star luxury, but not 5-star price either.
This is the first time in all my years of travel and booking rooms that they charged for early check in. Thant's crazy.
checking out staff rude hotel a rat hole guest low class food sucked
Better than expected. Style of decor, but it was still nice.
Value. Good room size. Had to ask for bath towels, but they delivered promptly. Location a bit far from strip.
price, $1 margs buffett sucked. no hot tub
good dining, calm, perfect location
I really like the placement and decoration of the suite room, and for the restroom, the shower and bathtub are seperated, it is very good. It is a little complex for going to my room from lobby.
Size of rooms beautiful deco People yelling in the corridors at 3am
Very nice room, big, new, great bathroom. Very good location. Service is horrible. They didn't find my reservation (had to wait for 20 min during checkin). There were sticky glass stains on the night table! The TV had poor signal, they came to repair it and were from 11pm to 12:30pm in the room trying to solve it without success (the first technisian just came to say to me to call again since his shift was ending at 11pm). The most surprising thing was that at 8 am a maid came into the room shouting room service!!! (can you imagine at 8am in Vegas?)...really horrible considering the price and being the famous Venetian...never again.
The architecture of the hotel ; hospitable staff and professional hotel management. The suite size and furnishing is luxuriously perfect for a couple on a leisure holiday. Between Venetian and Palazzo, you will not want to go anywhere else!
The pools. The large bedrooms. Choice of restaurants/cafes. Location. Having to walk through the casino.
Aproveite o hotel. Excelentes restaurante e otima localização. Quando se esta hospedado no hotel a entrada na TAO é gratuita e vale muito a pena. Tive um problema no check in, no horario que fiz o check-in fui informado que não possuia quarto livre na torre nova, apenas na torre antiga e se quisesse um quarto lá teria que pagar. Porém 3 pessoas do grupo(5 pessoas) que estavam comigo fizeram check-in juntos e 1 min após o meu consguiram ficar no novo quarto.
The size of the hotel. Plenty to look at. Location on the strip. Good casino. I didn't get the room I booked.
Very well organized for such a huge resort. We were warmly received & guided to our room.
Amazing, I stayed in acouple of other hotels in las vegas and this one by far is the best, the room is amazing as well as the hotel- in the 2nd floor thair r the resturent as well as the shopping place and a mini river, you can even go on one of the small bouts there - its just amazing Well my room dint have a good viwe, I didnt want to pay more for that but I end up regrating that :p