It was new and clean. Good facilities. Staff were friendly. The rooms had no black Tea bags(only coffee). Since these are suites with kitchenette, it would be nice if there a few utencils or atleast some plastic spoons, forks and knives.
Crystal provided unrelenting top notch service. Pool cleaning equipment left out both days and poolside needed atrention
Tons of construction all around. Very limited parking, even in the lot we paid for.
Good location abd price Multiple maintenence issues with our room.
Our first time visit to New Orleans. Great location (close to convention center and streetcars), great room (clean and large), great breakfast, exceptional service from the staff (very personable and helpful). Would definitely stay here again.
Hotel was very clean, spacious rooms, close to the convention center...great experience staying there.
Very clean, smaller room but good for family of 3
We stayed here this past Sunday (March 2) just for one night. The rooms themselves were great - nice and clean with comfortable beds. They had fridges in the rooms which was great and a very nice pool/spa. The customer service was awful. When we arrived (about 10 AM) we could not even park at the hotel and the valet was extremely rude. Two people were in the process of getting their cars back so I asked if we could take their spots (there was no one else around the hotel lobby or valet area). The valet told me no and that it would be 2 hours before I could park. I asked what I was supposed to do with my car and he rudely replied that he didn't know and that check in was at three. I continued to ask why I couldn't take the new spots for the people leaving and he replied "Check in is at 3 PM, is that fair?". Once again in a very rude tone. I did not appreciate how I was being treated as a customer. I realize this is a busy time for New Orleans, but I felt that I didn't deserve his short temper or rude behavior. I still don't understand why we couldn't park where the cars were being moved from.
Everything was wonderful The price for parking . It was outrageous 28 dollars for one night or park on some side street blocks away. You kinda got us on that one.
The staff was awesome. Went above and beyond to take care of my needs. My teenagers had a blast so must so we extended our stay an extra night. The pool closed at 10. The bed wasn't that comfy.
Very helpful staff The worst bed of my 5 city trip Sleeping on the floor was a better option
The staff was very friendly and the room was clean and comfortable.
The hotel was nice and the staff was friendly. There was a tremendous amount of noise in the hall way --all night long. I don't know what was going on on our floor or if it had to do with the location of our room but it was very disruptive.
The staff jasmine at the front desk was great will stay there again. Really all the staff is nice .
The staff was great! Clean room, great location.
this hotel had more name image than it lived up to. i would not tell another traveler to book here. there are better motels for less in this area of new orleans. Hampton Inn is half the price and better - a half block closer to theconvention cente with free breakfast. this was a terrible rip off.r.
Price Friendliness of staff and bed
i truly recommend this hotel (if you do not mind broken bath tubs) for its pleasant atmosphere and good location
Nice lobby, friendly staff, clean room, requires a key to get into the lobby at night. Easy checkout. Vallet appeared to be the only parking option and it was $44 which was about half the price of the room. I hate hidden fees at hotels. The blanket on the bed was too warm for how the air conditioner cooled.
Everyone there was very nice and accommodating. The hotel is very clean, and within walking or trolley distance of everything we wanted to see. I would definitely recommend this hotel to my friends. I was excited to see they had comfort controlled beds, but the control was covered and you had to try to move it through the mattress cover. I also had a problem with my sheet popping off my bed, but in the big picture that was a small thing.
Friendly staff - made dinner for me one night even though it was after 9:00 PM! Restaurant closed at 9:00PM - no rrom service after 9:00 is crazy. If I want room service, it would probably always be 9:00 or later.
The room after we got the one that we asked in our reservation. The first room that they gave us was a single full bed. We requested double bed and they told us that Booking.com only get what is left not what you ask for. This room was too small in comparison with the Suites at Embassy Suite Hotels. The poor security at The Loft. There is not available any person at all in the front desk or entrance door.
Great location. Helpful,polite staff. Rooms are small.
close to convention center, roomy, clean, nice breakfast no
the value and location was good. the bedding was real nice. i reported to embassy suites and the front desk that i found that my dresser/tv stand in my room was covered in mold. when i reported it to the front desk , the person there just brushed it off and didnt show any concern.
The Valet Parking Experience was easy and the staff for valet was Great !My vehicle was ready when I needed and no questions. Unfortunate that the Lofts is a completely separate building and required a bit of a walk.
Location, Staff, Size of room, Entertainment,, Breakfast, Bar and bed The room needed at least one more lamp and the internet connection was not reliable.
Clean room had a pool for the kids and a nice breakfast Parking not included in rate this is an additional 39.00 dollars wifi not included in rate this is and additional 12.95 Elevators did not work well
Very helpful staff, great value. Great location for attending events at the convention center (walking distance). Would be nice if Wi-Fi was included.
We enjoyed the atmoshphere and the convience.
The location us close to a lot of points of interest to visit, walking distance, employees efficiency with any kind of questions or tasks required, very helpful starting from the valet parking. Enjoyed our stay.
My older kids,, 24 and 19 joined me for Thanksgiving in New Orleans. The hotel was a great part of a great trip. The rooms were confortable, the lobby great and the free breakfast was fantastic. Would highly reccomend this hotel!
Room size and amenities were great. You could hear the rooms above and next to you.
Spacious, clean rooms, in a great location (very close to Emeril's/the WWII Museum/Harrah's and only a 15 minute walk to the French quarter), at a fantastic price. You could do a lot worse at this price point with not that much more upside. We didn't even take advantage of the gym or free breakfast. We liked it. We weren't expecting to be wowed upon arrival and we weren't. A lot of families stayed, and therefore there was some noise. Nothing unreasonable.
Breakfast is awesome and unlimited. They have special events in the evening as well offering the guests snacks.
The room was great and better than described. Powerful AC/Heat Unit. The Kitchenette had cookware and dishes, a dishwasher, full size fridge, two stovetops, a large coffee maker, large sink, and table for two seperate of the living space. There was a decent sized pull out couch, coffee table, and large desk. Large Closet and fantastic shower pressure. Garden and pool are enclosed from street view. Basketball court and fitness center. Free Breakfast options that were beyond expectation in variety and quality. 4 short blocks on straight line from convention center. I was closer and paying less than most attendees. The employees were the best, though. They checked my bags since I got in for a conference at the Convention Center early, gave me free trolley tokens and advice for touring, easy to talk to, and met all of my needs. Only 4 blocks away Street-side hotel rooms in ANY part of downtown New Orleans can be loud on Friday and Saturdays, and my room was ground floor street side.
the lighting on the building,and the lobby...... the sheets and pillow linen was not crisp and clean.
Short walking distance to all the city attractions. Hotel Staff were helpful and friendly. The hotel is beginning to looks old and dirty. Furniture in the lobby area needs replacement. Carpets in rooms are stained and the bed linen did not look clean or hygenic
Good location, polite staff, Funky decor, clean linens and towels (no stains), good breakfast but it starts at 7, We'd stay there again Our bathroom faucet was wacky and wouldn't turn off. The entry light didn't work. The room was small (which we knew) and dinged up.
value + location + availability for one night + easy accessibility nothing to report
The staff were some of the nicest hotel staff I have ever experienced Rooms were very small
On the St. Charles Trolley route, so easy to come and go at all times of day or night. Room furnishings were modern, and made you feel comfortable. Front desk staff helped us with luggage and cabs. Very nice.
Everything! Staff was great, pool was amazing. Cute and comfy!
Location and staff were excellent.
The breakfasts were very good (help yourself ... but lots of choice) and the outdoor area within the bed and breakfast ground was great. The bed was very comfortable and the room very nice and clean. The area around the hotel was run down ... close to the Interstate highway. We had an inside room and did not hear the traffic noise, but had to walk under the highways to get to the French Quarter. The room was not well noise insulated and everyone that walked by the room sounded as if they were in the room ... bad when people walked by early in the morning with noisy shoes (heels on the wooden floor) and talked. When people were quiet walking by the room, it was really nice and quiet and a lovely place to stay.
The inn is decorated lovingly and in keeping with the style of the building.The inn has secure off road parking and the pool area is truely exceptional.The area is covered with tropical plants and a great deal of thought and effort has gone into its construction.The pool area is clothing optional which we enjoyed and so it seemed did all the other guests.A great location and central to everything no car needed.
Me an my wife went there for our honeymoon and we loved it. Great staff great location, breakfast was great as well. The room was just what we needed, it overlooked the pool which was amazing as well. N/A
Unique lodging in eclectic part of city near main attractions