The friendly staff and self service food and drink facilities
Poor breakfast room - badly arranged tables. People queueing to get a table. Constant noise of running water next to Room 3.
Please write at least 15 words. O like to stay here and I will come with family in the future. Also I will inform my friends The business centre need to be provided. I really need this facility including computers and internets
Excellent location within the walls of Lucca and on-site free parking. Afternoon "snacks" and drinks in the lobby. Helpful staff. Comfortable rooms. Mediocre breakfast (good pastries but cold eggs, mediocre buffet and poor coffee!)
The Staff was very helpful. The 24 hour free refreshment bar was an excellant touch. The location was excellent for walking in the walls of Lucca. Free bikes to ride around town were fun to use.
The Hotel Ilaria was lovely, and our family of four had absolutely no complaints. Our two rooms were clean and exceptionally appointed, and one was accessible to a lovely private patio available to rooms on the same side of the hall. Although it was hot (July), the air conditioning system worked flawlessly in both rooms. The breakfast buffet, which was served in a lovely canopied sunroom, included an extensive selection of both hot and cold foods, breads, juices, fresh fruits and meats. Every single staff member we encountered was helpful and friendly, and the front desk staff member recommended an excellent restaurant for dinner (and kindly made reservations for us) on our first night in Lucca. Since parking is at a premium within walls of Lucca, the fact that this hotel could offer an onsite parking space for our car was a key benefit. We would recommend the Hotel Ilaria highly and would choose it again when visiting Lucca. Not at all.
The staff at reception were exceptionally helpful. And the location was fabulous.
The amazing views from the garden. No.
Very comfortable - central within old town of Lucca - easy to get to by car - hotel parking
Convenient to all the major sights and restaurants within easy walking distance. We walked too and from the train station...although easier to go to the station than initially to the hotel. You will have to carry bags up the rampart on going, but all down hill on departure. The hotel staff was most helpful, made several dinner reservations and we were always greeted with a smile and good day. The morning breakfast was delicious and a great way to start the day of sightseeing with a hearty breakfast. Nothing and I would book once again during future visits to Lucca.
It was quiet, comfortable and close to the city centre and railway station One morning the breakfast buffet had been depleted by a large group and even though it was open for another 1.5 hours there was little effort to replenish it and the selection available was poor.
the staff were great made effort to solve problems when they could. great location good breakfast to start the day. great ambience when we were there the weather perfect beautiful greenery fun to have a glass of wine before venturing out don't get assigned to room101 because you will be up at 5:30 while they are in the process of preparing your breakfast. the clients should be a little more careful when leaving the rooms door slamming can be irritating
The building facilities No international TV.No CNN available
Qualiy of breakfeast is low and not up to international standards. (once no meat or cheese, only dolci; butter was missing; eggs only supplementory) For transfer to opera one had only the expensive (170 €) solution instead of the usual (50€)
Excellent location in the old city.
Everything--it was lovely and impeccably clean--The staff service was superb. My son thought the included breakfast could have been more ample and varied.
Excellent situation, friendly staff, very clean and well run hotel.Our suite had all modern technology but still in style with the age of the hotel We liked everything about the hotel and would recommend it
Central location; room very nicely furnished and lovely amenities, room very quiet Front desk personnel
Very comfortable, nice and helpful staff, good restaurant, clean, good location
location and quiet no bath tub
Great service, updated accomodations in a historic atmosphere
Location Very bad breakfast
Very friendly staff, just outside city walls and next to train station.
proximity to all facilities around Lucca
Very friendly and helpful staff, clean, confortable room. The hotel is very near the railway station, so not far to haul your luggage! Although the station is close by, you only hear the occasional train whistle. Great selection for breakfast. Only a short walk to the walls of Lucca, so you can get inside the city easily.
Good location right by station but pretty quiet. Easy to get to by car also. Helpful staff.
Located right next to the staton but not at all noisy. Tea and coffee making facilities a real bonus. No issues at all
The hotel offered spacious, good value rooms in a very convenient location.
friendly and helful staff free use of bicycles good breakfast well situated for easy access to the station and the town
The staff was fantastic! My wife commented that she wished she could have taken the older gentleman (greeter) home. He was that nice and sincerely friendly. Also, the location was great!
Wonderful location. Cheerful staff. Clean & charming fresh ample breakfast!
would rate it higher if I could
breakfast was quite nice, it is a quaint little hotel in a street not very easy to find, but once you are there, it is good for explaring the city. the hotel is clean and pleasant. there is no lift though so you have to lug your luggage up the narrow stairs.the staff is temperamental ranging from friendly to quite curt. rooms are cramped but the bathroom is decent for european standards. we booked a double room and the lady at the reception palmed off another room on us saying that we were not allowed by law to have four people in the room ( we were a family of four including a 23 month old and a 4 year old) we tried to reason with her to charge us for an extra person because our children wouldn't have slept in another room. she suggested instead that my husband should sleep with one child in one room and me with the second one in the other room. i think that she was just trying to pull a fast one on us.
The staff was wonderful, helping us with everything from wi fi connection, to the shortest route to the train station and even som excellent recommendations for area restaurants. The breakfast was also very nice. The location is excellent for those arriving by train.
Great flatscreen TV and airconditioning. Wonderful wireless service at no extra charge. Great breakfast. Friendly service. Look forward to returning next year. No elevator but this is common for Italy.
Great location and friendly staff. Breakfast was lovely and the food local. None
Location is perfect, just inside the town walls, near the Cathedral and a short walk from the train station. Very helpful staff.
Friendly and very helpful staff. Nice, small hotel with personal service and very good location. Highly recommended! I will certainly stay there again if I go to Lucca.
The Hotel is small and charming in a good location and the breakfast was good. The daily room cleaning was not good. Bed cover looked like it needed a wash, but bed linen was clean. Small things really but attention to detail would make this hotel a little gem
The folks at the hotel were very welcoming and friendly. They were helpful in providing information and arranging taxis. Our room had a balcony with a lovely canopy of flowers. Breakfast was great.
Although breakfast was not included we had it our second day and it was really good, well worth it. Also liked that it was close to the train station.We were in the room with a balcony which was really lovely.
The location inside the city wall was easy to access and the small hotel was charming.
Wonderfully located and good bargain. Small room, one window opening onto a brick wall a few feet away.
Right from the moment we arrived at the hotel, the greeting was welcoming and everything was done to make us feel relaxed about our stay. This approach continued throughout our stay, no matter who was manning the front desk. The size of the bathrooms was initially a bit confronting and there didn't seem to be a lift, but we 'acclimatised' to the bathroom and the hotel staff very helpfully carried our heavy suitcases for us.
The staff was very nice and helpful. The locatiion can't be beat. Bathroom was dangerously small and had no counter space. Paid for internet access but the signal was not srtrong enough to access the web. Staff graciously refunded the internet fee. I would suggest tyhat at these rates wifi should be provided at no charge, assumint the hotel acquires a wireless router with sufficient power.
The hotel had welcoming, friendly staff at reception. The room was clean, comfortable and all that was required for a short stay. The shower room was smallish but well appointed although the shower did show some of the eccentricities common throughout Italy. We did not have the hotel breakfast but had our coffee and croissants at one of the excellent cafes in the square round the corner. The restaurants in the vicinity were good for both lunch and dinner, catering for all budgets. Highly recommeng getting the audio guide from tourist info and taking a walk of the town and its walls.
The staff is very engaging and helpful. The location is beautiful, across the street from the birthplace of Puccini and central to the medieval walled city of Lucca. Didn't stay long enough. Give yourself a few days to see Lucca and a couple more to see Pisa which is only 20 minutes away by bus.
Great location...clean and large rooms. The airconditioner went out and it was hot!
Very friendly staff, excellent location within the city walls of Lucca
A very good price for this type of hotel. really beautiful fournitures and design in a tipical lucca's house. excellent
the hotel was right on the center of city didnt like the the design of the room
the staffs were very friendly and we had exelent time. the room is well decorated and the location is the best.
the warmth of the reception i got i wish i could get some basic thins like crisps and coke as everywhere were shut after 23;00hrs
Could not ask for more for this price
The owner and her daughter were very nice. We felt at home. It was conventiently located.We had a private bathroom and shower. No A/C, and because our window faced the street it was a bit noisy at night.
The location was perfect, just five minutes walk to train station and within the city walls at the same time. The staff was very friendly. The room was simple but clean. The building was in a very bad condition. Needs to be renovated.
Anna and Sara Location Breakfast Lovely room None
the owner was very nice, but not enough english, not her fault of course It was old and having renovations done and smelt very badly
the lovely Anna was a wonderful hostess, the friendliness and the town of Lucca no lift
We fell in love with Lucca, it's a beautiful place. Ann the landlady was very friendly and helpful The only problem we experienced was there were 3 flights of stairs and no lift, this was not mentioned on the Ad. We had 3-weeks worth of clothes in 3 large suitcases and it was a major struggle getting them up to our room. It wouldn't be a problem for people travelling light.
Very conveniently situated in Lucca, specially for the railway station and the town centre. Pleasantly cool in hot temperatures. Breakfast enjoyable. Management is very helpful. Its a small enclosed town and noise does reverberate, specially scooters.
location room in need of decoration and poor air conditioning.night noise level from square/early morning.
Its central location in Lucca and easy acces to trains and buses
It's location and ambience
Excellent location. Staff very nice to us, helpful and accomodating This is a charming building, slightly tatty hotel.
Friendly, very helpful staff. Central location.
An excellent location within the city walls and close to all the amenities The rooms are basic, furniture is old and worn, the ground floor front room was very noisy and had a bad smell.
The hotel is an elegantly restructured ancient palazzo very near the walls of Lucca and therefore easy to reach with very good parking just a few yards away. Our room had a very good view of other ancient buildings where Luccans actually live. The size was quite adequate. the furnishings in very good taste, and the bathroom was new, large, and had a great shower and stall.
lovely old building transformed into hotel, good size rooms, very traditional, a real sense of italy!
Very convenient location within city walls and close to station Slightly smoky smell in entrance
The Hotel is located inside the City Walls and very close to the Duomo. A great location for visiting Lucca.
Part of the family
The room completely lived up to the expectations we had after seeing the pictures on line. Lovely furniture, cozy corners, nice lighting. The bathroom was spotless and the shower was fantastic. The staff went out of their way to make us feel welcome (a cool glass of juice even before we checked in, what more could one wish for after a hot and sweaty journey...). They also had excellent suggestions on how to spend the day in Lucca and which restaurants to visit. Breakfast was good, with nice little touches like boiled eggs, and the coffee great. Good free WIFI connection.
Location, hotel staff friendly and helpful, value for money
Lucca is a wonderful destination and the Al Tuscany an ideally central location. The staff were friendly, helpful and welcoming. We would look forward to visiting again.
The excellent location; the friendly and helpful staff ; the ease of access and exit with your own key; the kitchen facilities laid on for snacks; the lovely breakfast served by Mary at the large oval table that encourages guests to chat and exchange holiday experiences. We don't all like the same things, but the slightly Bohemian quality of the Al Tuscany really suited us and Claudio does his very best to make you feel welcome.
Central in the town The owner had let out or room to a group of workres!! We had to make to with a cheaper room which he had to displace another family from who he had put in there!! However he did give us tickets to a concert and a bottle of wine to say sorry!
We stayed in the suite, large bedroom with old furniture, a sitting area and bathroom. Located in the centre of this wonderful old city, close to all the sites. Marina a really helpful lady advising on good and reasonably priced restaurants and providing a great breakfast. Claudio the owner was a perfect gentleman and most helpful in all respects.
We chose to stay at the Al Tuscany for the second time in 2 years and would not hesitate to stay again. It was such good value for money right in the heart of Lucca. We felt like we had the taste of staying in a typical Italian home.( very authentic). Claudio once again went out of his way to make our stay memorable. We can't thank him enough. x
We enjoyed our stay very much. The staff was friendly and helpful and the breakfast was more than adequate.