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worst service ever experienced in a hotel - SO slow!
The pool, rooms, food and public areas are what you would want from a five star hotel. The staff where excellent especially the butlers Zachariah and Mohamed. Nothing was to much trouble.
It was French half term so breakfast was a a little chaotic.
The pool area was beautiful. Hotel in a good location with nearby restaurants- essential as the hotel service was so terrible
The worst service I’ve ever experienced.Requested tea at breakfast 7 times before it arrived. Ran out of towels at the pool. Had to ask for a broken glass next to kids pool to be cleared up 3 times before all large shards removed. Salad/sandwich lunch took over an hour and usually a mistake with order or item missing. Over 30 mins to check in Service issues were endless. Block of rooms by lift 3 are next to an external disco. Super loud till v late at night. When I asked to move room after a sleepless night they refused 3 times. Was only when I said I would take my bedding and sleep in the corridor of a quieter part of the hotel that they gave me another room (still charged me for the sleepless night).
location was good . easy walking distance to souks and medina .
the hotel is quite outdated and looks very tired . was given a room in a new extension . electricity kept cutting out . no hairdryer in room . after aome 2 hours in the dark they finally decided to move us but to a floor where the lift did not work . after further complaints they moved us to a suite . good but not very clean . service in bar area very slow and no attention to detail . on check out we were given a bill that included items that we simply did not have . card machines did not work - check out took 45 minutes . staff just not managed and managers shy away from responsibilities . Not really a 5 star hotel
Amazing facilities and design. The So Lounge was fabulous
O Sofitel Marrakech Palais Impérial é um magnífico palácio mourisco situado no meio de luxuriantes jardins de palmeiras e buganvílias. As imensas colunas e tectos esculpidos, os tradicionais azulejos zelliges, as carpetes e as obras de arte são belos convites para sucumbir ao charme combinado da hospitalidade Oriental e da excelência do saber viver francês. Pode escutar o rebuliço da Medina enquanto olha para os picos cobertos de neve do Atlas.
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