Avaliações de hóspedes
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Todas as avaliações
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Individuais
Avaliação geral
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8.9 "O atendimento é muito bom."9.5 "95% acharam
a equipe muito simpática ." 8.0 "80% afirmaram quea equipe da recepção era ótima ." 8.7 "87% acharamo atendimento muito profissional ." 7.0 "70% consideraram queo atendimento do restaurante foi um dos melhores ." 7.4 "O serviço de limpeza era ótimo , segundo 74%." 9.3 "93% disseram que aequipe de recreação era ótima ." 9.2 "92% acharam oserviço de manobrista impressionante ." 9.1 "A gerência era muito boa , segundo 91%." 7.0 "70% ficaramsatisfeitos com o serviço de traslado ." -
8.2 "A localização é muito boa."8.8 "88%
gostaram da proximidade com pontos turísticos ." 8.6 "Fácil de chegar de carro , segundo 86%." 8.4 "84% consideraram queo estacionamento era barato ." 7.3 "73%gostaram da proximidade da praia ." 7.6 "76%gostaram da proximidade dos locais para fazer compras ." 10.0 "Fácil acesso ao aeroporto , segundo 100%." -
7.0 "Bom café da manhã."
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6.6 "A internet é mais ou menos."
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6.0 "Os quartos são razoáveis."6.7 "
As camas foram consideradas aceitáveis por 67%." 5.0 "50% consideraram queo banheiro era espaçoso o suficiente ." -
5.9 "A atmosfera era decente."5.6 "Apenas 56% acharam o
hotel luxuoso ."
Avaliação geral
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8.6 "O atendimento é muito bom."7.2 "72% consideraram que
o atendimento do restaurante foi um dos melhores ." 9.5 "95% disseram que aequipe de recreação era ótima ." 7.0 "O serviço de limpeza era ótimo , segundo 70%." -
8.3 "A localização é muito boa."8.8 "
Fácil de chegar de carro , segundo 88%." 7.0 "Fácil acesso ao centro da cidade , segundo 70%." 8.5 "85% consideraram queo estacionamento era barato ." -
6.7 "A internet é mais ou menos."
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6.6 "O café da manhã é ruim."
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6.4 "Conforto mediano."6.8 "
As camas foram consideradas aceitáveis por 68%." 5.3 "53% consideraram queo banheiro era espaçoso o suficiente ." -
6.3 "Os quartos são razoáveis."6.8 "
As camas foram consideradas aceitáveis por 68%." 5.3 "53% consideraram queo banheiro era espaçoso o suficiente ." -
5.8 "A atmosfera era decente."6.1 "Apenas 61% acharam o
hotel luxuoso ."
Avaliação geral
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8.7 "A piscina é boa."
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8.6 "O atendimento é muito bom."7.5 "
O serviço de limpeza era ótimo , segundo 75%." -
8.4 "A localização é muito boa."8.4 "
Fácil de chegar de carro , segundo 84%." 8.2 "82% consideraram queo estacionamento era barato ." -
6.8 "O café da manhã é ruim."
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6.3 "A internet é mais ou menos."
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5.4 "Conforto mediano."6.5 "
As camas foram consideradas aceitáveis por 65%." -
5.3 "Os quartos são razoáveis."6.7 "Apenas 67% afirmaram que
os quartos estavam suficientemente limpos ." 6.5 "As camas foram consideradas aceitáveis por 65%."
Avaliação geral
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9.0 "O atendimento é de primeira."9.5 "95% acharam
a equipe muito simpática ." 8.8 "88% acharamo atendimento muito profissional ." -
8.2 "A localização é muito boa."
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7.5 "Boas comodidades."9.1 "91% acharam o
campo bonito ." -
7.3 "Boa limpeza."7.4 "74% afirmaram que
os quartos estavam limpos ." 7.0 "70% consideraramque estava limpo ." -
5.6 "Conforto mediano."
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5.4 "Os quartos são razoáveis."
Avaliação geral
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8.9 "O atendimento é muito bom."9.5 "95% acharam
a equipe muito simpática ." -
7.7 "A localização é boa."
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7.2 "Boas comodidades."
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5.7 "Conforto mediano."6.8 "
As camas foram consideradas aceitáveis por 68%." -
5.7 "A atmosfera era decente."
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5.5 "Os quartos são razoáveis."6.8 "
As camas foram consideradas aceitáveis por 68%." 7.0 "70% afirmaram queos quartos estavam limpos ." -
5.3 "Custo-benefício mediano."
Avaliações recentes
- Todas as avaliações
- Positivas
- Neutras
- Negativas
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9.4avaliação de
Hotel receptionist at the front lobby. Upon checking in, he literally gave keys and handed it over. Didn't explain anything else, parking, amenities, etc
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6.8avaliação de
My wife and I live on east coast and celebrated our 25th anniversary in California. We stayed at a Hyatt in 3 out of the 4 cities we spent time in. We started with the Hyatt Regency in San Francisco for 4 nights which was fantastic! We then stayed here at the Hyatt Regency in Monterey which was not what we expected. We upgraded to a room facing the golf course. The view decent. The staff were very friendly. The location is good if you're a golfer. Otherwise, I would rather be closer to the beach. My primary complaint was the lack of central AC. I don't know if all rooms are setup this way but our room had a portable air conditioner. It does the job to cool the room but it is extremely loud and the compressor kicked on and off all night. If you can sleep in 72 degrees, you won't have a problem. If you are like my wife and I and like it 67-69 degrees, you may want to consider another hotel. It has a huge impact on a good night's sleep which is the main purpose for renting a hotel in the first place.
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7.4avaliação de
Very nice grounds. Facility and staff were very nice. Rooms look nice but not very functional. Modern hand shower makes a mess and not easy to use. Indoor free standing A.C. unit is needed but is as loud as a train. Closet door won't stay shut. Ceiling fan wobbles and makes noise. Soda machines were down. Stupid small things that could be easily fixed.
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10.0avaliação de
Beautiful room, beautiful view and very convenient to all of down town It seems the nicer the hotel, the less accommodations. No free coffee or breakfast, business center computers needed to have browsers updated, too many kids in the spa
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10.0avaliação de
Everything! Nothing!
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6.8avaliação de
There was very little water pressure from the shower. Also the heater thermostat did not work. We set it at 80 we were freezing and went to bed, when we woke up the heater never kicked on but the ceiling fan did? So weird
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8.0avaliação de
I liked the outdoor area. There is a large pool, hot tub, games, and communal fire pit that was a lot of fun. I really dislike the bed covers. You are either way too hot or freezing. What happened to old-fashioned blankets?
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8.0avaliação de
Loved that they had live music. Restaurant had good service for breakfast and dinner. Food was good as well. Did not like carpet in bedrooms. Bathrooms a bit small
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10.0avaliação de
Everyone from the front desk staff, the servers and bartenders, and the housekeepers did an amazing job. I work in the service industry in a casino/resort, and yet I experienced better service and a better experience with the staff at the Hyatt than where I work. A+++. The only things I didn't like had nothing to do with the hotel and its staff. It isn't located downtown, so it is a very short trek to the festivities in town. Also, it sounded like a large man was doing burpees in the room above us.
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10.0avaliação de
We enjoyed the recently updated rooms including the very nice bathroom with vanity and open shower. We enjoyed very tasty room service meals (dinner and breakfast). We also used the pool which was pleasantly warm. The toilet was a bit of a tight fit with walls on either side. The air conditioner was a standing machine which had an exhaust that was separated form the back and until we reattached it poured hot exhaust over the air-conditioning.
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9.4avaliação de
Super nice staff. The $22 resort fee includes parking and internet. A little farther from the wharf/tourists spots.
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10.0avaliação de
Checking in was not only expedient but flawless. Had no issues at all, was in my room within 10 minutes of pulling up to the front door. Room was excellent and I do suggest the pool view.
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4.0avaliação de
No AC in room.
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7.1avaliação de
Comfortable bed, dog friendly, good location. Twice in one day our keys would not open the door and required us to wait outside for someone to bring new ones over.
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6.2avaliação de
Clean facilities, close to Wharf and other fun activities. So noisy! Do not get a first floor room. You can hear EVERY footstep the family above takes.
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10.0avaliação de
Quick drive into downtown Monterey. Nice rooms and property.
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4.5avaliação de
The location of the hotel is very nice. It's surrounded by trees and up a hillside. The views aren't all that spectacular, but we could see the ocean off in the distance from our 3rd floor room. It's very close to the highway, but it wasn't noisy, so that was nice as well. When we got to the lobby, the hotel staff wasn't very friendly. They weren't rude, just not as friendly as you would expect from a stay at a decent hotel. Three of the two counters were open with attendants, but not one of them looked up to say anything to us until the third finally did when he was done helping another guest. It would have been nice to get at least a "Hello, we will be with you in just a moment". When we got to the room, there was a huge puddle of water that was leaking from the AC to the floor. It's not like it was tucked away in a corner either, you had to step through it to get to the balcony. The room also felt very damp and muggy as a result. We were not impressed, but since we were only staying one night and completely exhausted by the time we reached the hotel, we didn't want to go through the hassle of moving all of our stuff into another room. We informed an attendant upon check out, and all we got was an "OK, thanks for letting us know, we will do something about it". Wasn't quite sure what that meant, but I haven't heard from the hotel since. It would have been nice to get an apology at the very least.
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2.8avaliação de
The grounds were really beautiful! Green and well landscaped, the pool area looked like a lot of fun. There were games by the pool, and fire pits near the hot tubs. We went to our room, and the first thing we noticed was a very large yellow stain on the bed. The top sheets were white, you couldn't miss this stain! Bluntly lazy on house keeping's part. While we were calling down to get a new room, we noticed water damage or mold around the ceiling fan, the counters in the bathroom were dirty, the shower stall was dirty and the computer desk had something sticky on it. When the gentlemen came to help us with our bags and escort us to our new room, we expressed our disappointment in general with the rooms, outdated and no where near as nice as Hyatts we'd stayed at before. His response was " well, it's a whole other standard here". Our other room was clean. However, after that gentlemens response our disappointment with the quality of the rooms and the negligence of the house keeping, we decided to get our money back and stay at BW. For the cost of staying at Hyatt, I expect clean rooms and accommodating staff. I always try to point out the good, but the room condition was just unbelievable....
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7.1avaliação de
Nice golf course view. No sound proofing. Can hear everything next door or above.
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4.2avaliação de
I saw a lot of them while in the pool with my grandkids. We were welcomed well by the bellboys and the front desk, but after that things went downhill. Pool too cool, elevators too spaced apart, and rooms not clean enough for my taste. Rugs and upholstery spotted like Motel 6! Come on! Room service mistakes, delays, and miscommunication. Four stars? Maybe for non-families, but not us. I paid for **** but got **. Minimal seating area in room, rough towels, used soap in bathroom sink, spotted carpeting and upholstery, limited seating area, and an air conditioning machine? Not central air. The pool towels were actually better than the room towels? Sheesh.
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4.8avaliação de
Rooms were dark and noisy (close to highway). The location is poor at best. If you are not playing golf there then there is no other appealing reason to stay there...
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4.5avaliação de
We used kayak and they didn't have us in the system so we drove 4 hours and didn't have a room, luckily they had a room avaiable. Could hear lots of noise at night,
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6.8avaliação de
There was a band somewhere playing really loud drums past 10 PM that wouldn't let us sleep.
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7.4avaliação de
The bed was very comfortable. The bathroom was nice. Not enough water pressure. not enough linens. There was a portable floor airconditioner too loud!
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4.6avaliação de
The room was spacious. Really nice dining experience. Easy access to hotel from highway 1. Spa was a good addition. 1) The room had spiders 2) It was not made clear a priori that the room lacked Air Conditioning. The receptionist did not make this clear either. 3) There were used soaps and shampoos of previous residents of the room that were not cleared out. 4) Bed was bad.
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9.4avaliação de
Hotel receptionist at the front lobby. Upon checking in, he literally gave keys and handed it over. Didn't explain anything else, parking, amenities, etc
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10.0avaliação de
Beautiful room, beautiful view and very convenient to all of down town It seems the nicer the hotel, the less accommodations. No free coffee or breakfast, business center computers needed to have browsers updated, too many kids in the spa
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10.0avaliação de
Everything! Nothing!
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8.0avaliação de
I liked the outdoor area. There is a large pool, hot tub, games, and communal fire pit that was a lot of fun. I really dislike the bed covers. You are either way too hot or freezing. What happened to old-fashioned blankets?
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8.0avaliação de
Loved that they had live music. Restaurant had good service for breakfast and dinner. Food was good as well. Did not like carpet in bedrooms. Bathrooms a bit small
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10.0avaliação de
Everyone from the front desk staff, the servers and bartenders, and the housekeepers did an amazing job. I work in the service industry in a casino/resort, and yet I experienced better service and a better experience with the staff at the Hyatt than where I work. A+++. The only things I didn't like had nothing to do with the hotel and its staff. It isn't located downtown, so it is a very short trek to the festivities in town. Also, it sounded like a large man was doing burpees in the room above us.
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10.0avaliação de
We enjoyed the recently updated rooms including the very nice bathroom with vanity and open shower. We enjoyed very tasty room service meals (dinner and breakfast). We also used the pool which was pleasantly warm. The toilet was a bit of a tight fit with walls on either side. The air conditioner was a standing machine which had an exhaust that was separated form the back and until we reattached it poured hot exhaust over the air-conditioning.
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9.4avaliação de
Super nice staff. The $22 resort fee includes parking and internet. A little farther from the wharf/tourists spots.
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10.0avaliação de
Checking in was not only expedient but flawless. Had no issues at all, was in my room within 10 minutes of pulling up to the front door. Room was excellent and I do suggest the pool view.
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10.0avaliação de
Quick drive into downtown Monterey. Nice rooms and property.
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6.8avaliação de
My wife and I live on east coast and celebrated our 25th anniversary in California. We stayed at a Hyatt in 3 out of the 4 cities we spent time in. We started with the Hyatt Regency in San Francisco for 4 nights which was fantastic! We then stayed here at the Hyatt Regency in Monterey which was not what we expected. We upgraded to a room facing the golf course. The view decent. The staff were very friendly. The location is good if you're a golfer. Otherwise, I would rather be closer to the beach. My primary complaint was the lack of central AC. I don't know if all rooms are setup this way but our room had a portable air conditioner. It does the job to cool the room but it is extremely loud and the compressor kicked on and off all night. If you can sleep in 72 degrees, you won't have a problem. If you are like my wife and I and like it 67-69 degrees, you may want to consider another hotel. It has a huge impact on a good night's sleep which is the main purpose for renting a hotel in the first place.
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7.4avaliação de
Very nice grounds. Facility and staff were very nice. Rooms look nice but not very functional. Modern hand shower makes a mess and not easy to use. Indoor free standing A.C. unit is needed but is as loud as a train. Closet door won't stay shut. Ceiling fan wobbles and makes noise. Soda machines were down. Stupid small things that could be easily fixed.
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6.8avaliação de
There was very little water pressure from the shower. Also the heater thermostat did not work. We set it at 80 we were freezing and went to bed, when we woke up the heater never kicked on but the ceiling fan did? So weird
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7.1avaliação de
Comfortable bed, dog friendly, good location. Twice in one day our keys would not open the door and required us to wait outside for someone to bring new ones over.
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7.1avaliação de
Nice golf course view. No sound proofing. Can hear everything next door or above.
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6.8avaliação de
There was a band somewhere playing really loud drums past 10 PM that wouldn't let us sleep.
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7.4avaliação de
The bed was very comfortable. The bathroom was nice. Not enough water pressure. not enough linens. There was a portable floor airconditioner too loud!
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4.0avaliação de
No AC in room.
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6.2avaliação de
Clean facilities, close to Wharf and other fun activities. So noisy! Do not get a first floor room. You can hear EVERY footstep the family above takes.
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4.5avaliação de
The location of the hotel is very nice. It's surrounded by trees and up a hillside. The views aren't all that spectacular, but we could see the ocean off in the distance from our 3rd floor room. It's very close to the highway, but it wasn't noisy, so that was nice as well. When we got to the lobby, the hotel staff wasn't very friendly. They weren't rude, just not as friendly as you would expect from a stay at a decent hotel. Three of the two counters were open with attendants, but not one of them looked up to say anything to us until the third finally did when he was done helping another guest. It would have been nice to get at least a "Hello, we will be with you in just a moment". When we got to the room, there was a huge puddle of water that was leaking from the AC to the floor. It's not like it was tucked away in a corner either, you had to step through it to get to the balcony. The room also felt very damp and muggy as a result. We were not impressed, but since we were only staying one night and completely exhausted by the time we reached the hotel, we didn't want to go through the hassle of moving all of our stuff into another room. We informed an attendant upon check out, and all we got was an "OK, thanks for letting us know, we will do something about it". Wasn't quite sure what that meant, but I haven't heard from the hotel since. It would have been nice to get an apology at the very least.
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2.8avaliação de
The grounds were really beautiful! Green and well landscaped, the pool area looked like a lot of fun. There were games by the pool, and fire pits near the hot tubs. We went to our room, and the first thing we noticed was a very large yellow stain on the bed. The top sheets were white, you couldn't miss this stain! Bluntly lazy on house keeping's part. While we were calling down to get a new room, we noticed water damage or mold around the ceiling fan, the counters in the bathroom were dirty, the shower stall was dirty and the computer desk had something sticky on it. When the gentlemen came to help us with our bags and escort us to our new room, we expressed our disappointment in general with the rooms, outdated and no where near as nice as Hyatts we'd stayed at before. His response was " well, it's a whole other standard here". Our other room was clean. However, after that gentlemens response our disappointment with the quality of the rooms and the negligence of the house keeping, we decided to get our money back and stay at BW. For the cost of staying at Hyatt, I expect clean rooms and accommodating staff. I always try to point out the good, but the room condition was just unbelievable....
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4.2avaliação de
I saw a lot of them while in the pool with my grandkids. We were welcomed well by the bellboys and the front desk, but after that things went downhill. Pool too cool, elevators too spaced apart, and rooms not clean enough for my taste. Rugs and upholstery spotted like Motel 6! Come on! Room service mistakes, delays, and miscommunication. Four stars? Maybe for non-families, but not us. I paid for **** but got **. Minimal seating area in room, rough towels, used soap in bathroom sink, spotted carpeting and upholstery, limited seating area, and an air conditioning machine? Not central air. The pool towels were actually better than the room towels? Sheesh.
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4.8avaliação de
Rooms were dark and noisy (close to highway). The location is poor at best. If you are not playing golf there then there is no other appealing reason to stay there...
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4.5avaliação de
We used kayak and they didn't have us in the system so we drove 4 hours and didn't have a room, luckily they had a room avaiable. Could hear lots of noise at night,
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4.6avaliação de
The room was spacious. Really nice dining experience. Easy access to hotel from highway 1. Spa was a good addition. 1) The room had spiders 2) It was not made clear a priori that the room lacked Air Conditioning. The receptionist did not make this clear either. 3) There were used soaps and shampoos of previous residents of the room that were not cleared out. 4) Bed was bad.
