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8,8
theft
Prós: location was perfect
Contras: I left 2 shirts in main room closet. I checked out and when I went back next day they claimed no clothes had been left. Obviously they had been taken and nobody wanted to fess up. One item was from a family trip to Whistler purchased by my daughter as a birthday gift and not replaceable so I was extremely upset. They were both stolen, no question. I knew specifically which 2 items. We were still in Banff for a few more days so extremely upsetting that a theft occurred and nothing could be done about it when I knew they had been taken and then was lied to about it! Very very upsettting!!!!!!!!!!!!!!!!!
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6,0
Contras: A bit dated for the price.
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6,0
Good location but expensive for what it is
Prós: Great location - on Banff Avenue, where you can walk everywhere around town Friendly service staff. Very accommodating. Even offered to help me track down my delayed bag from the airline. Parking lot on site. Easy to access parking lot.
Contras: Hotel is dated. Some may say it has "character" but to me it is just old. Room is tiny. It's just a bed in the middle of the room. Not a lot of outlets. Given it's an older hotel there aren't too many outlets in the room. I don't think the hotel is worth the price. Not a good value for my money.
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7,7
Contras: The evergreen restaurant was really bad...
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7,3
Prós: 1. location 2. nice gas heater 3. excellent breakfast meal, looks like a homemade 4. coffee was tasty 5. cozy surrounding environment, we saw Elk at backyard
Contras: 1. room light is little bit dark, not fluorescent light bulb 2. fan inside the bath room is too noisy, no seprate switch 3. not spacious room. There were one single bed, one twin bed in one room, but no small table for baggage.
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7,3
Prós: The hotel staff was friendly, the pool and sauna were clean and very relaxing
Contras: The restaurant was expensive and the rooms weren't cleaned until the mid afternoon
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7,0
Prós: We very much enjoyed our stay. The staff were friendly and helpful and the room was comfortable, spacious and the bed was perfect!
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6,7
Prós: The rooms and the staff were highlight.
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7,0
Prós: The staff at the Delta Royal Canadian Lodge are terrific. We found all the following to be most helpful and pleasant.Namely,Jesse,Anne, Myra,Candace,Ryan,Mason and Cass.
Contras: We had requested a king size bed when we made the reservation a few weeks ago . But, when we checked in we were told because we were checking in late{after 5:00 P.M.] that no kingsize was available.Anne was most helpful the next day and moved us to the accomadation requested.
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6,3
Prós: rooms are clean, comfortable, concierge staff were excellent.
Contras: Location is a little farther from downtown Banff than I thought. Fitness room is small, only a few machines. "Spa" is not what you would think - not a whole spa, just one room between the pool & fitness room, however I went for a massage & it was great. Front Desk staff member was only fair. We were charge $53.00 a night more than the amount we got from booking.com. She reversed the extra charge, but no apology or explanation. She did her job, but nothing more then that.
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7,0
Prós: The room was spacious and clean. Room service and dining service was excellent. We really enjoyed the steam room, mineral pool and hot tub. Nice relaxing facilities
Contras: In room movie rentals were not on demand as specified. Not a big issue but it would have been nice to be able to rent a decentovie in the evening.
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4,4
Prós: The staff and service.
Contras: The staff was great and the service. The room was disappointing the room was not that clean. The jet tub was very dirty and small.The so called fire place had a timer that was very noisy. The room in general was not worth what I payed for even with a deal. The Food was alight and the room service menu was very over price.All in all I would not tell any to stay there and I would never stay there again.
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7,7
Contras: The evergreen restaurant was really bad...
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7,3
Prós: 1. location 2. nice gas heater 3. excellent breakfast meal, looks like a homemade 4. coffee was tasty 5. cozy surrounding environment, we saw Elk at backyard
Contras: 1. room light is little bit dark, not fluorescent light bulb 2. fan inside the bath room is too noisy, no seprate switch 3. not spacious room. There were one single bed, one twin bed in one room, but no small table for baggage.
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7,3
Prós: The hotel staff was friendly, the pool and sauna were clean and very relaxing
Contras: The restaurant was expensive and the rooms weren't cleaned until the mid afternoon
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7,0
Prós: We very much enjoyed our stay. The staff were friendly and helpful and the room was comfortable, spacious and the bed was perfect!
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6,7
Prós: The rooms and the staff were highlight.
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7,0
Prós: The staff at the Delta Royal Canadian Lodge are terrific. We found all the following to be most helpful and pleasant.Namely,Jesse,Anne, Myra,Candace,Ryan,Mason and Cass.
Contras: We had requested a king size bed when we made the reservation a few weeks ago . But, when we checked in we were told because we were checking in late{after 5:00 P.M.] that no kingsize was available.Anne was most helpful the next day and moved us to the accomadation requested.
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7,0
Prós: The room was spacious and clean. Room service and dining service was excellent. We really enjoyed the steam room, mineral pool and hot tub. Nice relaxing facilities
Contras: In room movie rentals were not on demand as specified. Not a big issue but it would have been nice to be able to rent a decentovie in the evening.
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6,0
Contras: A bit dated for the price.
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6,0
Good location but expensive for what it is
Prós: Great location - on Banff Avenue, where you can walk everywhere around town Friendly service staff. Very accommodating. Even offered to help me track down my delayed bag from the airline. Parking lot on site. Easy to access parking lot.
Contras: Hotel is dated. Some may say it has "character" but to me it is just old. Room is tiny. It's just a bed in the middle of the room. Not a lot of outlets. Given it's an older hotel there aren't too many outlets in the room. I don't think the hotel is worth the price. Not a good value for my money.
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6,3
Prós: rooms are clean, comfortable, concierge staff were excellent.
Contras: Location is a little farther from downtown Banff than I thought. Fitness room is small, only a few machines. "Spa" is not what you would think - not a whole spa, just one room between the pool & fitness room, however I went for a massage & it was great. Front Desk staff member was only fair. We were charge $53.00 a night more than the amount we got from booking.com. She reversed the extra charge, but no apology or explanation. She did her job, but nothing more then that.
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4,4
Prós: The staff and service.
Contras: The staff was great and the service. The room was disappointing the room was not that clean. The jet tub was very dirty and small.The so called fire place had a timer that was very noisy. The room in general was not worth what I payed for even with a deal. The Food was alight and the room service menu was very over price.All in all I would not tell any to stay there and I would never stay there again.
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