Staff were friendly and helpful and spoke flawless English, without exception. Hotel decor in corridors was a bit gloomy - all grey walls.
Location excellent, beds good, smart lobby. This place was dissapointing, huge spacious wide corridors led to average sized rooms, why? Rooms were designed in rather cold unwelcoming style, showers poor, really bad and really expensive cocktails, overpriced breakfast. My advice? Go stay at the Marriot, its cheaper and much nicer overall!
large rooms big soft bed easy to find 5minutes on tram 1 from railway station
Breakfast buffet was excellent, location ideal for city visit with kids. Very courteous staff. Hotel restaurant was also very accommodating to our little ones at dinnertime. Our bed was comprised of two singles put together. Oddly, the beds had wheels and there was no way to attach them together or stop the wheels from rolling. Consequently, with a small child between us, it was difficult to keep him from slipping between the two without keeping on one mattress or the other, largely defeating the purpose of the "larger" bed!
The rooms are quiet and spacious The Reception staff where always dour, never cheerfull and no houmour
Staff were attentive, friendly and professional.
Comfort of room very good
mooi hotel, goede locatie midden in het centrum!! Mooie schone kamers en vriendelijk personeel.
hotel is excellent located to visit Gent. -shower needs badly a thermostatic regulated valve. -touristic info on Gent available at the hotel is poor
as good as always has beengood location, good rooms, good staff
The location was excellent, it was in the old part of the town & was in a beautiful location with the Christmas market just at the side of it. the tourist infomation is 100m (away) and the main tram stop is 200m (approx) away. the breakfast was first class with a selection of a continental or more fimiliar english style breakfast (eggs, bacon, sausages) this hotel is in a perfect location for seeing all the attractions of the city.it was clean and comfortable. they also offer free use of a sauna and steamroom.
The hotel is convenient for the centre and is in easy walking distance of the main sites of Ghent Check in time is advertised as being 14.00 however, we arrived at 15.45 and our room was not ready,
Good hotel in excellent location. Ghent is gorgeous and will be even better when it's finished. Easy stroll to all the main tourist sights and brilliant bars.
Central location The bathroom floor and shower base needed a real scrub with bleach, they were dirty and moldy. The breakfast cost 18 euros each which we didnt want to spend so went to the nearby Pain Quotidien for a delicious fresh and much cheaper breakfast. Parking was also impossible as the streets are blocked with roadworks and pedestrian zones, so our GPS took a long time to help us locate the hotel. I think the hotel owners/website should include a map of how to best navigate the city. Too expensive for an ordinary and basic room.
the location was perfect the atmosphere in the hotel was not so cosy
Central location. Bog-standard, somewhat dirty hotel with unhelpful staff. Impossible to get to by car!!! Don't even try... I parked 100m from the hotel but it took me 1/2 hour to get to the parking, by which time the receptionist had let the car park fill up- despite knowing I was on my way.
Good location and comfortable. Difficult to find due to road closures, parking under the hotel not easy.
Really helpful and friendly staff. Clean and comfortable. Will definatly be staying at this hotel again. Quite difficult to find hotel parking due to one way systems and pedestrian streets but hotel staff were brilliant with directions.
The location is great. The hotel is right in the center of the city and almost everything you will want to see is within walking distance. The hotel is clean and well kept. It's an international chain and lacks charm.
the bed was really big and room too.
The staff, specifically the front desk staff, was extremely helpful!
The location was excellent and the room was clean. It was very central to the city.
The location was excellent. Right in the heart of the City. The room was warm and comfortable and had a nice view of the Cathedral. The bed was comfortable and the bathroom was a gd size with an excellent shower. B/fast choice was excellent. Luckily we had a small car that fitted into the underground garage with little fuss. It cost E15 for a night but compared with prices outside was reasonable and we could keep the car safe after check-out the following day. B/fast was E14 pp but again reasonable compared with prices outside. A Receptionist had a bit of attitude whan we wanted to pay by cash because the Hotel had already debited our Credit Card. She quoted "we should of the read the small print". I was not amused!
The location is excellent. Staff was welcomng and helpful. Housekeeping was good. Doors banging early in the morning could be heard too easily.
As will all Ibis hotels, they play awful american pop music on their loudpeakers. It is especially annoying at breakfast.
The location near where I was having meetings
The room was very comfortable and well-furnished. The view from the room overlooking the square was spectacular.
The staff; receptiondesk, breakfast
Nothing, the only one positive side is that is in the city centre. The room was very old fashoned and not clean. TV din't work, one window was broken. Even if we didn't need it there is no air conditioning.Breakfast was very poor. I would stay far from this hotel in future.
Very central location for the historic district. The hotel was an authentic old building. The bathroom in our hotel room was very small and probably not usable by someone of larger than average size. The dining room was very crowded at breakfast and a lot of people had to share tables.
Access to the town centre external and reception hall appearance very disappointing limited breakfast facilities and small eating area
Excellent location! Nice room and breakfast for a good price. The towels could be better.
The location in the hart of the city is great Low level of comfort; old matrass and small pillows; a bit shabby for its price
in the middle of the centre. Close to everything A lot of street-noise entered the room
First of all the location of hotel in perfect. It is near Ghent’s old cc so you don’t have to walk for a long distance to reach the post office historical building or the clock tower. Easy access to the shopping area and restaurants. Hotel staff are very helpful and polite.the room was nice and bath room was somehow large. On top of that opposite to the hotel there was a music school which was amazing for me because all day I woke up on the sound of music. Elevator was so small but I guess it is ok based on the EU standards
cetre location no bar
Good location, big room, friendly staff and good breakfast. Easy to find and a couple of nightshops in the street. Good value for money. Nothing
The car parking was good. No lift and broken banister on top flight of stairs. No drink making facilities. Broken toilet and lack of information about the hotel
Very clean, quiet and private, and excellent value for money. Very attentive staff.
The hotel is in a very good position for the centre of Gent.Parking was not to much of a problem either. Hotel staff were helpful and friendly and the food was excellent, with a very good choice at breakfast No lift which is a problem for disabled persons. Tends to suffer from traffic and late night revellers noise in the room that we had.
Personal service, staff couldn't do enough for us very friendly and relaxed atmosphere. The hotelier's English was very good and she gave us lots of information of where to visit, pubs, restaurants etc. The breakfast was lovely and we liked the buffet style. I also liked the fact that our car was locked up safe in the hotels garage. A very pleasant stay and we hope to come back. Would like tea and coffe facilities in the room
helpful staff, excellent buffet breakfast, BBC channels on TV nothing
relaxing atmosphere nothing
The room is everything you expect from a small continential hotel, large beautiful ceilings, great furniture, huge bathroom. Really liked the hotel and the room. Great spot too for shopping, culture and nightlife.
The friendliness and assistance of the staff, the excellent location in centre of Ghent and garage parking facility.
rather do it yourself decoration . not what I expected. Monica Roberti under standard expected
Breakfast The room was very poorly decorated and furnished and was next to the hotel.
I dealt with the Receptionist and she arranged the keys to be kept in a key safe allowing me a late check in. She gave directions where to park and the route from the car park to the Hotel. Breakfast was good and buffet was constantly being added to as it was used. The staff were pleasant and polite and the general cleanliness was of a high standard. The rooms could do with a makeover and the modernisation of the whole hotel will help. In room facilities like coffee and tea would be a great advantage especially for the late arrivals and having a snack/drinks vending machine on site will be a great success and profitable as well. The Key safe was difficut to operate as the key for the room that I had were a little too large for the Key safe.
The staff were really friendly and helpful. The bed was one of the most comfortable I've ever slept in. The location simply could not be better - right by St Bavo's Cathedral and the Belfry, and just a short walk to the nearest canal and restaurants. Breakfast was better than I've had in hotels with three or four stars, with really strong coffee. The reception area is quirky and appealing with a selection of books in a selection of languages, two sofas on which to sit and read them, and a life-size puppet of an old lady sitting reading (see what I mean when I said quirky). We thought the hotel was excellent value for money. Some people might find the room a bit small (the bed was lovely and large, which made the room look a bit small, in my view). The decor was perhaps a bit old. However, these are really minor "complaints"; the friendliness of the staff, the comfort of the beds, the excellent breakfast and ideal location far, far outweigh these.
Location. Quiet. Heating is low in the bedrooms. Very old furniture. Some cracks on the walls
It is a lovely hotel. Perfect for visiting Ghent. Our room was cheerful and pleasant, the view spectacular, the staff friendly and helpful Lovely breakfast in a charming breakfast room. Quiet. We were delighted. Thanks. No complaints at all (except is there a way to avoid rain in November?). Our thanks. We would recommend this hotel and hope to stay again (with better weather).
Staff were really nice and frinedly and helpful, and welcoming. Breakfast was excellent. Might have gone for an en-suite room.
The kindness of the staff and the view from my room.
The breakfast was very good. The location was awesome. You are in the heart of the historical center.
The city centre close to the hotel. The breakfast was not very rich.