the staff at check-in on April 30th was very helpful, available and smiling. everything was on the top of excellence: spa, massage, room, a few steps from city center, closed parking, and the best buffet breakfast I ever seen. I will definitively come back! the staff at the check-out on May 1st did not pay attention to us, not even a smile, very cold and not interested in asking us if we had a pleasant stay. I felt like I was not an interesting customer because I had a good deal on internet. it was sad to leave like this after a so beautiful (too short) stay.
location, comfort and smiling face of staff
spa area cost of water!! I do also think that the rates are very expensive
Room service Reception not very friendly. Location of the hotel is not good.
The price we paid for a five star hotel was an absolute bargain. We stayed for 5 nights and can have no complaints at all. Location is excellent - it was handy for the city centre, the main station and the underground. Rooms were spacious, very quiet and immaculate. I really can't fault it.
It was the perfect choice. Everything was fine.
everything - superior hotel, exceptionally friendly and helpful staff, faultlessly clean room good facilities.
Great Location and very comfortable. Large modern rooms and friendly staff.
Absolutely perfect service; friendly, knowledgeable, timely. Concierge even programmed our rental car GPS for our trip to the airport!
The morning buffet, the wine store, staff and the room. Location was excellent.
The staff was helpful and kind. The location was wonderful. I was hoping for a bit more luxury from a five star hotel.
Good Location, Excellence Service and value of money.
Very helpfull staff, lovely hotel, ideal location The only thing that I can really fault is from the outside it's not the most attractive hotel, but I don't suppose there is much that can be done about this.
Excellent location, great views, luxurious property, and very helpful staff.
The location is excellent - a 10 minute walk to the train station and situated facing onto the Stuttgart Schlossgarten adjacent to many historical sites within an easy walk. The staff were friendly and helpful almost beyond belief - possibly the best I have experienced in my travels. Excellent breakfast service with a dining view over the grounds of the Schlossgarten. Internet access is very expensive (27 Euro for 24 hours access). The room was rather small for the price.
service and staff and location
Very clean, updated bathrooms, beds were comfortable, staff was very helpful
the service is outstanding the hotel is a bit dated
breakfast and the bar we asked a no smoking room and received first one with a very bed smell, and after we received a room without heating, near the heater was a broken glass(hidden)?
The mess caused by the rebuilding of the hotel
breakfast was overpriced for the offerings
Room was clean and well appointed, Staff were very helpful (and spoke English!), breakfast (extra cost 14euros) was very good. Great central location for travelling around the city. No bath in the bathroom, just a shower.
Bathroom is great!!!
Convenient and friendly None
It's right there inside the train station. They gave me a card for free transportation on all busses etc... had a bar there in the lobby. I was expecting something a little more bare-bones for being a part of the train station, but this is a great place to stay!
helpful staff, location right at the train station but still quiet From the hotel front door you need to climb stairs to get suitcases up to the reception desk BUT we discovered that if you go to the north entrance of the train station you can enter the hotel through the station with no stais at all
Near the Central Station
Perfect for travelling - Friendly & helpful staff - Rooms are clean Expensive (Internet access & breakfast are not included in price) - can be noisy - bed quite unconfortable
Location. Modest scale (non-chain). Problem with room key
Very homely, spotlessly clean, excellent food (breakfast) in a good position for shops, theatre and galleries. Friendly staff.
Not much at all No lift,small room,blocked drains basin and shower.
Nice and clean budget hotel, 10min walk to city centre, train station, etc No elevator, at least in my side of the building.
Comfortable bed, shower in full working order (not as commonplace as you might think), everything very clean, staff friendly. Room was a bit cool, but only for sitting (OK once in bed).
Hotel near the center the singles rooms are too small, and the doppel rooms are very uncosy. There is any elevator.