location, services night front office manager not particularly welcoming
friendly staff, excellent room, good price no
A lovely spot and a classy modern hotel.
The location, the installation and design of the lobbies and rooms (excl. bath-room) The Sauna is poorly installed , and not in line with the norms used in the rest of the hotel. The Sauna was overheated (110°c) and hotelpersonnel would not correct the temperature.
great location and very pleasant staff bathroom and toilet needed better ventilation. no water provided
The hotel was so conviently located in teh beautiful area of Petite France, amoung beautiful old buildings, flowers and the water. Plenty of local cafes and restaurants close by.
The room was large and comfortable, with windows that opened and we had a toilet in a seperate room We were literally above water flowing under our room (Strassburg is known as the Venice of France). There was a computer set up downstairs to access the internet free. The breakfast was quite expensive for a meal when you don't actually feel like much to eat (22 Euros per person) so we ate at a cafe literally around the corner from the hotel for a fraction of the price. Wifi in the room was also expensive, so we didn't use our laptop, just the public computer downstairs.
This is a fine hotel. The designers were more interested in design than in comfort or practicality. The bedlamps are charming but do not cast sufficient light for reading. The mirrors are ludicrous. One cannot see one's face or hair in a triangular mirror. As so often, the shower faces in the wrong direction, spraying out into the room.
the location is perfect, personel nice and surroundings great. -
I was happy with everything. I was happy with everything.
personnel at reception extremely courteous and helpful; room was quite adequate and a good value
Exquisite, that's where I'm gonna stay when in Strasbourg.
cosiness, silence in corridors and stairways too much smoke in the breakfast room, no drinks in the fridge
location to old center of town, able to walk to all tourist sites room at night was too bright, needed darkening shades to keep street lights out
very noisy ventilators of airconditioning outside of building
We enjoyed the tastefully renovated rooms (incl. wifi), the friendly staff and the convenient location (close to old town/shopping area & station). n.a.
Excellent location. Interesting view onto the main street. Calm atmosphere. Pleasant breakfast facilities. Lovely staircase. Helpful and friendly staff. Very clean and comfortable room. There was a wine tasting session in the lounge one evening when some of the tables and armchairs were reserved. This meant there were not enough armchairs for guests who were looking forward to a comfortable seat rather than a bar stool. I think that the unused mezzanine area in the bar would have been an ideal place for the wine tasting.
Location was outstanding and the room was large, comfortable and reasonably priced. We didn't endup having it but 14 euros for breakfast seemed a bit much!
Wonderful staff and clean rooms. Easily accessible from the train station and also to the major squares. Helpful reception staff were able to direct us to interesting spots and tasty bistros.
every thing was perfect. but breakfast was'nt including price. But it should be.
Close to Strasbourg old city. Rooms are clean but old fashioned. Breakfast room was hot as a sauna......crazy!
Good reception, convenient location. Clean and well equipped rooms. Mind staying at the 1st floor as the constant sound of I guess the generator? in the garden may irritate you after a while.
The folks here are responsive and helpful. The hotel itself is within walking distance of all the sights of the old town. Nice modern rooms, great breakfast in a clean, well-kept environment. Parking in their garage was made much easier by the gentleman who knows how to handle the tight spaces. Cindy's (at the desk) recommendation for dinner was outstanding. I would definitely stay here again.
Very nice atmosphere, friendly staff, good location convenient parking, but you have to book in advance
Good location, kind and friendly staff, good room (roomsa re in renovation process, so some may still be old ones) The room was in corridor repair area with chemical smell, breakfast is not as good as cost it, hotel parking area is small and difficult to park.
its central location, garage parking - very good for an over night stay and an opportunity to look around the city
5 minutes walk to the centre of Straatsburg
The room was totally renovated and very clean! Very spacious and comfortable! In addition, I switched our room dates a couple times and the staff was very, very nice about it! The maid tried to open our door at 8:00 a.m. and then let it slam shut. Also, another hotel worker was slamming the doors in the morning when he was looking in a closet that was directly across from our room. That woke me up and was really annoying. The maids should know before hand which rooms are taken and which need to be cleaned and are unattended without slamming doors! Breakfast not included and the hotel is not exactly in the center, more like 3 or 4 blocks. Also, the bathroom had no shower curtain, hence the water everywhere and the door was wierd. It was a frosted glass sliding door, which was nice but it generated a lot of light (which was not good since we had our kids and it lit up almost the whole room when in use).
I like the different type of cheese present same breakfeast for 4 days. Pork sausages only ( muslim doesn't consume pork would suggest chicken sausages which can be consumed by everyone) more hot plats in breakfeast
location near to the city center and the railway station the two door entrance to the room and the carpet
Very pleasant staff. Good car parking arrangements. Within easy walking distance of the city centre and main attractions.
All staff was very good attitude.
The desk staff were excellent, they took care to help in every way. Well worth the money and very well organized with excellent staf overall. Nothing comes to mind.
clean, rooms were spacious, beds and desk were comfortable, the windows open! no clock in room, shampoo was all in one--body wash/shampoo/conditioner? no washcloths or hand towels, no iron/ironing board (although i also didn't ask--i might have been able to get one). these are minor complaints. the hotel is overall fine.
The A/C and the location. The external telephone line wasn't working. To make an external call, one had to go to reception. The A/C was a bit noisy.
Room were in a quite good condition. Good noise insulation. Air conditioner. good ratio price/quality.parking area closed to the hotel. parking fee should be reviewed and lowered.
Rooms were very clean, hotel breakfast was very good and value for the money. Location was also good, very close to the petit france. Parking was very difficult, very small space. Bathroom can use some renovation.
Staff were very friendly
The room was to cold at night, so I slept very bad.
Everything was so good, especially the room was very wonderful.
The location is perfect to visit Strasbourg city center. It is too expensive for the quality that we got. The entrance to the hotel was dusty. The room is spacious but it is old. I prefer the firm mattress, so the soft mattress of the hotel did not suit me. There was a tile in the bathroom which did not fit well.
Location, very central Very nice staff Tiny room ( standard) Breakfast almost empty after 09.30
Good location, good price and a nice hotel with good and likable hotel staff. The breakfast could be more exciting.
great staff very difficult to reach by car
Very convenient to the old city attractions. The room was very small.
It was a very charming hotel in a nice location It was super hard to find, Strasbourg is very confusing and the entrance is on a pedestrian area.
Convenience to train Did not like the restaurant we were sent to ( can't remember name but it was on the river and very Alsatian)
There was a beautiful bathroom in the suite (Privilege) and the room was very spacious and comfortable. Excellent location right in front of the railway station.
Checking in was quick and easy. Staff spoke good English. Hotel directly across from station, very handy as we were only staying one night. Big bathroom and great view from hotel room. Breakfast not included in price but there are plenty of cafes etc nearby or you can get some food at the station. I would stay in this hotel again if visiting Strasbourg. Breakfast not included in price but there are plenty of cafes etc nearby or you can get some food at the station.
Great location if arriving by train Breakfast not as good as it was on previous trips (no hot milk with coffee), Price seems to double when parliament is sitting.
Very clean with a beautiful lobby. Front desk staff was very friendly and helpful and also spoke English. Hotel is close to Petit France and across the street from the train station. Very convenient. Breakfast is plentiful and good. The shower was too small without any shelving for personal items, i.e. shampoo, conditioner, razor, etc. Public parking is located down the street, although it is cheaper for hotel guests. I guess this is to be expected for a downtown hotel.
Works in progress both inside and outside the hotel; obsolete, smelling bathroom; windows that don't close well; lamps that don't allow reading.
breakfast very small room
Breakfast included, comfortable bed and no noise due to extra door and double windows. The classic room is much smaller than the higher priced room and has a shower instead of a bath.
I really appreciate le Grand Hotel for its location (just a few steps away from la Gare Centrale de Strasbourg) , its modern design and the clean room. Staffs are very kind ! There is not a business center where I can access to Internet !!! But Wifi works well in the room...
We liked the fact that we were able to park our car in a safe garage for a small extra cost Nothing
the promotion- the special price by e-mail booking It seems to me unusual,that the hotel is locked about 10 p.m.
the hotel localisation,price, comfort, value for money
Location off the beaten path, yet turned out well. (evening) staff was friendly and helpful. Rooms were extremely overpriced for the size and location. No breakfast either in the price.
The location was great Difficult to find and parking was a problem
The receptionist was very helpful and friendly. She provided information on what was near the hotel and was extremely nice. The shower area needs updating. It looked dirty and is old.
The front desk staff were very nice and helpful. The location of the hotel for a tour of the city is perfect. This was the 2nd time we stay at this hotel because the first time we liked it a lot. In either case, we had 2 rooms and paid almost the same each time. The first time we had really nice big rooms that were modern and very clean and the front desk staff were very nice. We had a minor discontent with the breakfast staff though - they seemed to be overwhelmed! This time, the rooms were smaller, older and not as clean; especially the bathroom was very old and the toilet was the smallest I have ever seen at a hotel with pipes going through it. This time again, the breakfast staff was overwhelmed and things were missing for a while such as coffee/tea cups and some foods which were replenished, eventually.
best location - easily accessible by car, yet 3 minutes walk from Place Kleber, safe garage next door (10 EUR per night), nice breakfast, nice Hippo restaurant round the corner noises from inside (walls are thin and you can hear too much from neighbouring rooms including bathrooms) and outside (you are in the city centre where noisy drunk people can be heard from the street)
very central, friendly personnel, a clean and comfortable room
Price was reasonable and good location. No air conditioning which was horrible during a heat wave.
Very good location
Nice location, staff very nice, nothing to say on breakfast which follows the accepted rules now. Rooms could be a little bit improved in terms of noderness. Very clean however
Central location and helpful friendly staff. Room was very small and although there is parking available it was full when we arrived and I had to use public parking that initially was also full.
location hotel charged my credit card without my permission and I was going to pay cash or use another credit card
The location was good and hotel staff well disposed to help
Good location, close to the railway station The room was dirty, too small and internet connection didn't work properly.
comfort and the design of the room, location of the hotel lunch should be provided, english version of the menu for the order should be provided, there should be more international channels on tv
Great location, friendly staff, decent breakfast and the building is renewed. The rooms are way too small.
Great location, comfy bed, trendy, free drinks apples and candy, nice breakfast, friendly staff. Remodeled rooms but on the small side.
Clean, modern rooms and trendy atmosphere.
The staff was friendly, curteous and very helpful, The room, although very small, was clean with ample storage. The hotel is located on a side street and it would have been helpful if we had known that beforehand; even with a GPS, it was hard to find. The location, just across from the main train station, was central and it was easy to get around.
Very good location, very good buffet breakfast, small but comfortable room, free WIFI friendly personnel.
the room was very clean, hotel staffs are very kind. the room was small, but ok.
very close to the station, the price included breakfast the room was small
The location is great being so close to the old town. However, I booked 10 twins but when we turned up (only around 5 p.m,, not late at night) we were simply told "Sorry, we only have 6 twins. The rest you have to take double rooms!!" I think there should be some guarantee about getting what we book through booking.com.
Newly renovated, clean, good location. Very good 2 star hotel.
The location was pretty convenient because we could walk to everything we wanted to see and do. The rooms were extremely small. We brought our pack and play for our 1 year old, and had to switch rooms because the room was too small to fit the pack and play in it. They also say that parking is available, but the parking is 3 blocks away.