Nothing Bad heater and the place looks old
Nothing The room was dirty and so were my bath towels, also not to mention the hallway smelled really bad. Most importantly the staff were very rude when I informed them of my dirty room.
Horrible staff dirty
Beds are comfortable and the staff is very friendly. Onsite parking is cheaper than others in downtown Chicago. Wifi could be better. The rooms are older in style and decor, but that is to be expected in a 100+ year old hotel.
We loved the charm of this classic beauty. High ceilings and all. Well worth the extra money for lake view!
Room was clean. Maid service provided excellent work. Stayed at the hotel during a warm spell in April. Room was hot and uncomfortable. No individual thermostats. Cannot get a straight answer whether or not there was air conditioning. The website miss lead about barbering availability on the premises and had trouble with dry cleaning a suit.
Location A/C barely worked and the vent was rusted Towels and sheets had blood stains Trash under the bed
The rooms were kind of updated. But the location was superb, walking distance from everything. I believe they should spend more on updating the hotel. It carries such great Old Chicago character, but the painting over decades of old cracked paint, wall paper peeling off the walls and stale odor of the lobby like grandmas old furniture... doesn't do the history of ths hotel justice.
Breakfast, place eas crowded and staff had nothing to do
Big bed and the museum campus. Screaming neighbors, for hours.
Great hotel in a a great location at a great a price. The bathroom had some plumbing issues and smelled of sewer the whole stay.
Loved the high ceilings and architecture!