Comfortable linens and an attentive staff highlighted our quick get-away weekend to this Queen City of the mid-Atlantic. It was a plant 15-minute stroll to the uptown area along quite, tree-lined streets. We expected queen and king-sized beds. We were given a room with two full-sized beds and ill-fitted sheets. The lighting was not all in working order, and my phone failed to charge overnight, leaving me curious about the staff electrician. There was no door in the walk-in shower, and the overspray nearly caused a slip on the floor of the cramped bath. It was a week after the DST time change, but the clock hadn't been touched. None of these issues was show-stopping, but noteworthy as a collection of caveats.
Design, ambiance, and yes even the shower. Pillows! Horrible pillows ... no support ... wasn't comfortable at all.
Decor Restaurant was a joke. Empty and expensive. Not a great value
No free wi-fi.
Every one that worked te hotel was very polite and helpful
the modern design & location the restaurant was closed for remodeling and no room service or breakfast available. was not told this when booking. It changed all of our plans and I don't think we got full value for our money.
The hotel was nice the bed was awesome and the shower was good to. Parking was a little weird they double charged her card WiFi was not free my wife got stuck in the elevator they don't have a indoor pool it's still getting built room service took 45 minutes.
Location The parking situation was terrible and the the quote of $8.00 on your sight is incorrect - its more like $10.00/day. This part was ridiculous and very much unexpected
Value equation. A little bit far from the center of the city.
The hotel overall was nice. Quiet great location, nice atmosphere.staff was very friendly bed super comfortable! The parts I didn't like, parking in their garage was $25 a day, which is ridiculous, if I had not parked elsewhere it would have been an extra $75! The other thing as the bathrooms were updated which was great except you have to climb completely into the tub to turn the water on and because of no shower curtain design water gets everywhetr
The staff was good, bartender was great (a little overworked), lobby looked great, room looked great until you looked at the bathroom area with rust in the tub and inconsistent water temperature and pressure You can tell that the place had recently been renovated, the craftsmanship just wasn't there, 2 out of 4 elevators working on an nfl game weekend... Unsat when I have to wait in a line for five minutes just to get to my room
Time to wait elevators
It is weird that I set up my wake up schedule based on the fact that the restaurant would open at 6am and would be able to deliver my breakfast while getting ready. I called twice and the FD kept telling me to call back. I finally got to order at 6:45. At this point I had no choice, but to order and eat as fast as possible as having to call and check up on the restaurant, I wasted time. I dislike tremendously having to strees about this little things while on business trips. I will not recommend staying here if you are a practical individual and like a reliable service. The decoration was beautiful and impressive.
Place and confort poor breakfast. $10 for a lousy continental breakfast is too much. Similar hotels offer Internet for free
Hotel is about average for a Sheraton. Fancy coat of paint but behind the shine is not really worth the price. HELPFUL AND KIND STAFF. No thermostat in room. Small room for a "Deluxe King". They charge for every little thing. Including $20 a day Parking FYI. THE SHOWER WAS EITHER ICY COLD OR BLISTERING HOT.
This was a great hotel. Very nice staff, clean hotel, best breakfast buffet, and very affordable. We enjoyed it! The tub didn't drain well
Lovely clean room. Neighbors were loud and did keep me awake part of the night.
The service was great and the staff was so nice and helpful the entire hotel was clean and great
Smooth, problem-free, comfortable weekend stay No complaints
I like the location didnt like the parking situation
The room and the entire hotel were well cleaned and comfortable. Breakfast was good! Older facilities. There were bubbles in the drywall that hadn't been properly repaired, the faucet set screw had been replaced with a drywall screw that didn't fit, the carpet is nearing the end of it's life.
The hotel was clean and the staff was very friendly and accomodating. Even with the renovations that were going on it was quiet.
Close enough to downtown and the stadium to be walking distance
It really was as clean as they said it was. The included breakfast buffet was stocked, fresh, tasty and varied. Cookies available at check-in! Woo Hoo! It's just a little thing but it sure was nice. I really had to think hard about anything I didn't like. The Front Desk didn't have access to the kitchen to refill coffee amenities, like cream and sugar, after hours. They ran out by 10:00 PM and I had to leave my group and run up to my room to put cream in my coffee that I got from the kiosk in the lobby. It wasn't a big deal to me but it might be to someone who had a bad night.
The only thing I hated was the parking situation
Staff was very friendly. Nothing.
Clean and quiet Not what I expected at a Hilton Garden
Great value for the money, will book again with Hilton
The location was terrific and hotel staff very friendly. The room was designed and decorated from the late '90s. All the furniture was pushed to one side of the room, like they had been cleaning the carpets. For the exorbitant price, the hotel was lacking a lot.
They didn't offer free breakfast or coupons for the $13 'buffet'. Disappointed in paying over 150 bucks for a place and not given any sort of free breakfast.