|Rota principal||Cluj-Napoca a Bucareste Otopeni Intl|
|Aeroportos em que opera||61|
|Aeroporto principal||Bucareste Otopeni Intl|
Contras: This really is more about the flight from
paris to Bucharest: I’ve literally never experienced a worse ticketing and boarding process.
Old planes, ride staff (even by remarkably curt and abrupt Romanian standards). Broken inline experience. Overall unpleasant. Seems to be flown only by Romanian families with hundreds of pounds of luggage. Like a caravan.
Contras: could not be delayed
Contras: I missed my flight because my previous flight was delayed 2.5 hrs
Contras: One hour delay
Contras: 60€ for bags, drunk people puking on board and families woth 9 kids around... plane barely holding... shit! And delayed and still charged me for a small bag that was in measurements given...
Prós: The flight departed on time and arrived the same. The seat was a tad bit narrow for me but then I am a tall guy at 6'5". Crew was very professional. Ticket cost was a third of what the other airlines were offering for a Sunday fare. I'll definitely use BlueAir again!
Prós: The crew was well trained, kind and receptive.
The pilot managed to drive through a storm and even arrive 10 minutes faster after leaving 5 minutes late.
Contras: Passengers traveling with pets took our reserved seats. The places for our baggages were occupied. When addressing this issue, we were told to move further ahead to empty seats. There was no meal included, and the one we purchased could not be paid by POS.
Prós: I canceled the flight 6 weeks ago, no refund issued.
Contras: I canceled the flight 6 weeks ago, no refund issued.
Prós: Boarding was quick and we arrived on time.
Contras: When getting to Bucharest we were taken by bus and didn’t have a gate.
Prós: Everything was quite fast, we were like 15 min before the plan ready with boarding, but then somebody needed medical assistabce and we left 15 min delayed. But that's ok, it's nobody's fault. Baggage arrived very fast in Hamburg.
Contras: A minus for the Crew because when we arrived in Hamburg, people started to open the baggage boxes although we were still rolling (like 5 min too early) and they didn't say anything, so more people were following. When we arrived, almost all the people who could, had the baggage already with them. This happened in the past but the Crew stopped the people on time.
Prós: Stupid survey can’t eliminate category that doesn’t ajgpply
Contras: I was unable to check n online (although the process was intitated well earlier than 12 hours prior to departure).
The system charged y credit card for a seat reservation and then crashed with an error, both on my phone and laptop browser.
When I called at 9:00 am (when their offices are open) to ask for help with what happened, I received no answer other than, "the check in system has just closed. I am unable to help you in any way".
I booked another flight with another carrier, and did not take this flight., not do I plan to book with them in the future
That being said, it is not the job of the employee to defend a poorly working system. Services need upgrade asap.
Contras: I have booked with 2 checked in baggage pieces. On check in I was told no baggage was paid and I had to pay 100€ for the baggage.
Prós: Flight Attendants very good
Contras: Dusseldorf to Warsaw: Boarding terrible including assistance and messaging. - Boarding chaos - Late flight out of Dusseldorf (about an hour) - Just before landing, pilot announced all connections would be made - (and even mentioned chicago) - Connecting flight was gone when I arrived at gate, and I was quick in getting to gate from prior flight - next flight caused 5 hour layover in Warsaw Warsaw to Chicago Boarding terrible including assistance and messaging. - Boarding chaos - Late flight our ot Warsaw (about an hour) - no messaging at gate about reason for delay - kept increasing departure by 5 minute increments; started at 16:40 ended 17:05 (I beleive) - once boarding was complete, pilot said delay was due to wait for connections (boarding was an hour and 15 minutes late). Very frustrated
Prós: They are more professional and helpful. Really seemed like they knew what they were doing. The flight crew was accommodating and polite. The plane was very comfortable
Choose another airline if you want smooth travel
Contras: Flight was rescheduled for 3 hours later than original departure. Check in opened less than two hours before the rescheduled flight time so everyone was stuck waiting at check-in for hours. We couldnt even go in and relax inside at restaurants or the gate because online check in wasnt available. Then the flight was further delayed with no news about when the new take off would be or why the delay. Finally boarded a tiny plane that had propellers and a loud take off, if you easily fright on planes probably not the best choice for you. And then someone started smoking on the flight and the attendants had to announce again that smoking wasnt allowed. On and off throughout the flight it smelled like someone was smoking so I wonder if it was even coming from the cockpit.
Prós: Flight was delay by 1 hour consequently my luggage did Ot arrive with me to Katowice on top of that there is no more flights today from waw to kat with lot Airline
Contras: Serive to pay extra luggage very very slow
Contras: They change the fly departing time with 12 hours before I was flying
Prós: On time ,clean aircraft...
Contras: Crew was very serious...a smile can make a difference.....
Website far far too confusing
Contras: The actual flight was good, but to try and check in on line is murder..the website needs a totally new revamp, both to & from Larnaca I was unable to check in on line. You enter all your details press confirm and it is supposed to go to the next instruction, but a message appeared then took you back to your previous page and you had to input all your details again..this happened many times before I eventually gave up.
Prós: Arrived early to destination
Contras: Lack of entertainment also limited drinks
Prós: The flight was punctual
Contras: I got charged twice for luggage and couldn't get a refund
wish we were on it.
Contras: The agent lady on the desk did nothing to help us get on our flight. She refused to identify herself. We intend to sue the company for the damages caused to us because of this bad attitude.
Comort on a budget
Prós: comfy seats and a breakfast thrown in !
Contras: not much
Prós: First time flying with them. Strongly recommended!
Painfull knee caps
Prós: Staff on board was friendly
Contras: Planes were late Issue with on-line check-in Non responsive contact center at high cost per minute Absolutely inadequate space for knees, am 1.93 and my knees were stuck all the way during the flight although I had upgraded to a seat with better space. Old aircraft
NO LEG ROOM. TREAT LIKE CATTLE CATTLE!!!!!
Prós: Steward was nice guy
Contras: NO LEG ROOM Will ASk EU to MAKE ALL Airlines to Have lef room Do you want to travel 3 hours in a space you can Not Move!!!!! Shit space. Worse on Iberia!!
Prós: I was surprised and pleased as well that the flight attendant listen to me when I mentioned that it's very cold in the cabin and in less than 30 minutes the temperature was changed and bearable
Contras: Not applicable
Prós: The crew is very good
Over an hour delay
Prós: Seemed like a technical problem. The pilot wouldn't give up any information.
Contras: Small seats with little legroom
They only had one person at the check in counter
Prós: It took almost one hour in line just to check in. Also, the flight was delayed. They changed the seats and the crew was calling people who had previously booked breakfast because their seats didn't match what they had booked.
Contras: We almost missed the plane because checking in took over an hour, since they only had one person for the entire flight. In addition, the flight was delayed and the food was not good.
I would choose Blue Air again
Prós: I liked the friendly crew, the fast boarding, the comfortable seating and space between seat rows and the fact that there were snacks and drinks provided during flight.
Contras: no special dislikes
Contras: glass of water should be included
Prós: N mne bnh
Contras: Nb nu mb nb . MMSBM BM n BM
Prós: More legroom than other low cost airline. Friendly crew.
Contras: The flight was late for no apparent good reason. The boarding was slow and that introduced delay.
Prós: EverY things
Contras: Every things
ARRIVE LATE! Plane NEVER departs on schedule.
Prós: The agent at check-in was kind.
Contras: I was put in Emergency exit row but was the last to board. There was no place overhead for my only bag which could not be kept at my feet. And of course, take-off delayed over an hour.
Delayed 2.5 hrs without explanation
Prós: Arriving safely
Contras: No explanation or compensation for the lengthy delay in departing
Prós: Nothing, really
Contras: Baggage fee €50 payable in cash only. Boarding was a stockyard experience. Gates are remote and obscure. €2.5 for diet Pepsi on board??!!